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Customer Service Representative

London, Ohio, 43140, United States
February 07, 2018

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Advanced Technology Corporation

February *


I am a hard-working, dedicated individual looking to utilize my skills in the Administrative and Customer Service fields, where I can bring some new and innovative ideas to assist others with their needs. Please contact me at 614-***-**** to set up an interview. I look forward to hearing from you soon.

Resume of: Susan Manente 1110 Oxley Dr. London, OH 43140


1110 Oxley Drive, London OH 43140



I am a hard-working, dedicated individual with experience in the Administrative and Customer Service field, looking to share my skills, education and experience. I have an excellent reputation with my people skills and am fast-learning and energetic. I also have outstanding communication skills with the ability to deliver the results.


Quantum Health, OH November, 2016 – December, 2016

Claims Service Representative – Guiding customers through the complex healthcare system-reducing cost and positively impacting outcomes through the Training process of Health Care, while going through the training process.

Giant Eagle Bakery, Hilliard, OH May, 2016 – July, 2016

Bakery Worker – Responsible for all bakery procedures, from taking products off racks, packaging, wrapping and labeling and taking temperatures early morning and afternoon. Responsible for checking inventory on the shelves, taking outdated products off shelves, logging this into computer for donations to different churches and organizations on a daily basis. Responsible for helping customers in their bakery selections, slicing bread, placing cake orders, along with providing excellent customer service. I worked approximately 20-25 hours a week.

State Farm Insurance, Hilliard, OH December, 2015 – January, 2016

Insurance Agent in Training/Administrative Assistant – Responsible for getting my license for both Property and Casualty through the training classes that was paid for by my boss. I was also responsible for answering a multi-line phone, taking payments from customers, setting up appointments for my boss, opening mail and all other office duties that go along with this job.

Crown Services, Columbus, OH February, 2015 –July, 2015

Customer Service Representative II – Responsible for all receptionist duties, served as the Coordinator with incoming Customers, for both scheduled appointments or to fill out application paperwork, cold call recruiting from Crown company job lists, scheduling interviews for potential clients, add calls, job placement and was in the process of learning the interviewing process from a co-worker.

Nationwide Insurance, Dublin, OH April, 2006 –November 22, 2013

Customer Service Representative II – Serve as a first contact with our Claims Customers, taking Notice of Loss claims from policyholders, claimants and all others. Make claims referral decisions, verify coverage questions, answer questions and give direction to all that call, while utilizing all computerized claim systems to provide information. Assist other Claims Service Representatives with technical questions and other calls if necessary.


Provide monthly Nutrition related newsletters for our Team

Decision-making through my training such as applications of coverages, priorities of work and assignments

Handle customer complaint situations in a positive and productive manner

Make necessary arrangements for customers in all aspects of the claim, from start to finish

Outstanding oral and written communication skills to effectively communicate with the policyholder, claimant and all others

Set up and send email messages for Team functions

Participate in all Team Meetings and offer positive feedback for effectively impacting our work flow

Have been on the Top 25 and Top 40 Claims Service Representative list for my accomplishments in Customer Service and Creative Coordinators

Received promotion from Claims Service Representative I to Claims Service Representative II in March 2007

Sue’s Sweet Shoppe, Hilliard, OH 1999-Present

Sole proprietor of my home-based business, producing top quality baked goods from cookies to cheesecakes, including packaging, labeling and distributing to clientele. I have created my own advertising through brochures, flyers and business cards.

Marriott Education Services, Dublin, OH February, 1992 – August, 1996

Administrative Assistant -

Coordinated Regional Marketing meetings

Coordinator of brochures and advertising of accounts

Quarterly Marketing newsletter to accounts from conception to distribution

Coordinated Muirfield Tournament tickets and reservations

Weekly calendars for Staff, District Managers and Management

Answered multi-line phone system

Sales Associate -

Assisted in sales proposals when up for bid

Brochure development for each account

Worked with Dallas Office to provide support

Answered multi-line phone system

Kept track of sales vial graphs and charts for each account

Timesheets for all accounts

Maintained monthly expense reports

Administrative Assistant/Corporate Services -

Calculated monthly numbers for accounts each period

Updated accounts and client listings

Answered 2-line phone system

Monthly letters, calendars and correspondence to accounts

Vacation schedules for each account

Set up Personal files

Coordinated Muirfield Tournament with clients


Updated computer skills through Micro Center

Responsible for 90% of my college tuition

Fluent on both MacIntosh and IBM Systems

Excellent communication and organizational skills

Part-time jobs through Courtney Services and different companies to supplement family income


Global College of Natural Medicine (2008-2011)

On-Line Classes/Obtained Nutrition Certification

Youngstown State University (1985-1988) Youngstown, Ohio

A.A.B. Graphics Technology


Sherri Faber


5125 Goldfield Dr., Hilliard, OH 43026

(Cell) 614-***-****

Cheryl Eyer

Claims Service Representative II


(Cell) 614-***-****

Michael Gardner

Nationwide Claims Call Center

4737 Leybourne Dr

Hilliard, OH 43026

(Cell) 614-***-****

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