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Customer Service Sales

Tucson, Arizona, United States
February 07, 2018

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**** *. ******* **. ***. # 113, Tucson, AZ. 85715


mailto:ecrandall52@gmail. Customer Service and Sales


Twenty Five plus years dedicated reliable experience working in the customer service field/retail sales field. Advanced communication skills verbal and written. Performed work of routine difficulty, performed related work as required. Very organized, reliable, trustworthy, a good leader as well as takes directions well, good communications skills, likes to help customers, very patient, listens well, polite, a dynamic work ethic. Proficient communication skills, verbal and written and easily maintains positive working relationships and heightens productivity.Interacts with customers to identify and overcome problems to most importantly ensure customer satisfaction at all times. The ultimate goal is to represent the company/organization with professionalism while delivering quality results.

Professional Work Experience

Greeted all customers, patient listener who fully focuses on speakers and understands a variety of accents; expert knowledge in written communication.

Consistently provides a positive attitude and enjoys helping people; articulate and very effective working with people of different backgrounds and temperament.

Proven ability to understand and follow complex instructions to successful conclusions; effective in prioritizing, organizing, and managing multiple projects simultaneously, with quality outcomes upon completion.

Excellent “team player” who is willing to initiate discussions as well as compromise for the benefit of the company and execution of organizational goals.

Handled all cash and credit transactions; assisted customers over phone regarding store operations, product, promotions and orders.


Consistently generated additional revenue through skilled sales techniques; ability to run two cash registers at once while providing upbeat customer service to maximize customer flow.

Enthusiastically provided courteous customer service daily, displaying a positive experience for the store customers; assisted all customers with friend service and a smile answering customer’s questions and guiding the customers to the correct store isles; during busy periods

Addressed negative customer feedback immediately; extremely focused with remarkable work ethic amidst critical and highly stressful situations.

Effective in prioritizing, organizing, and managing multiple projects simultaneously, with quality outcomes upon completion.

Employment History

Publisher Appointment Setter, 01/2015 – Present

N2 Publishing, Tucson, AZ.

Constantly engaged to support the sales function; which included contacting the cold or warm sales for the purpose of making first contact with prospective customers or clients.

Appointment Setter, 04/2013 – 01/2015

Medicare Sales, Tucson, AZ.

Answering to potential questions from customers, diligently provided information about the service in question and documenting calls.

Fundraiser Associate, 03/2013 – 01/2015

Muscular Dystrophy, Tucson, AZ.

Created fundraising opportunities through various business development techniques including prospecting, targeted follow-up and new lead generation.

Inside Salesperson, 09/2012 – 01/2013

Towle Manufacturing, Tucson, AZ.

Created solutions and ensured a smooth sales process; worked to find new sales leads, through business directories, client referrals, etc.; very friendly, well-spoken and ready to close the deal.

Retail Salesperson, 09/2009 – 07/2012

Casual Concepts, Tucson, AZ.

Greeted customers and ascertain what each customer wanted or needed; opened and closed cash registers, performed tasks such as counting money, separating charge slips, coupons, and vouchers, balanced cash drawers, and made deposits; kindly described merchandise and explained use, operation, and care of merchandise to customers.

Fundraiser, 07/2009 – 03/2012

Jews for Judaism, Tucson, AZ.

Organized activities to raise funds or otherwise solicit and gather monetary donations or other gifts for an organization; designed and produced promotional materials; also raise awareness of the organization's work, goals, and financial needs.

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