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Manager Customer Service

Baltimore, Maryland, United States
14.00 hr.
February 07, 2018

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Renelle Parker


Customer service oriented professional with strong leadership skills; facilitates efficient workflows and communicates effectively with co-workers, patients and staff. Follows policies, procedures and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality.

Manages time and prioritizes duties in fast-paced, multi-task environments.

Fully capable of organizing large number of records and documents.

JHH - Epic Medical Training- Completed Fall of 2017. KEY QUALIFICATIONS

Accounting, Payroll, and Banking Systems Healthcare Law Human Resource Management Medical Terminology Basic Coding skills for ICD/CPT Claims Appeal Process CMS1450 UB04 CMS1500 Electronic Medical Records EMR / EHR Practice Management Software Greenway PrimeSUITE Healthcare Computer Information Systems Medical Practice Management Systems HIPAA Compliance Anatomy & Physiology Basic Pharmacology Organizational Improvements Business Office Operations Medical Office Procedures Insurance Billing Procedures Healthcare Claim Cycle Insurance Verification Maintaining Prescription Line Appointment Scheduling Charting Filing Processing Co-Payments Practice Structure Leadership & Management Interpersonal Professional Communications PROFESSIONAL EXPERIENCE

Maryland Treatment Center – Rockville, MD 09/2017 - 11/2017 Administrative Assistant / Certified Medication Technician (CMT)

Performed and coordinated the administrative activities of the office.

Used and maintained blood work instrumentation to make sure it was always working per standards.

Prepared and labelled specimens for diagnostic testing later at the lab.

Checked patients in/out, handled multiple phone lines, and scheduled appointments and outpatient procedures.

Processed medical records while maintaining high levels of patient confidentiality. Moore & Moore – Baltimore, MD 03/2013 - 09/2015

Administrative Office Manager / Medical Tech

Corresponded with members and groups regarding enrollment transactions within the specific SLA.

Notified members of physician changes and terminations.

Administered new enrollment applications, terminations, and changes to member records.

Scheduled appointments and verified insurance information as directed. Living Sans Frontier – Baltimore, MD 04/2012 - 11/2012 Manager/CMT

Assisted with activities of daily living – personal hygiene, mobility and feeding.

Checked patients' pulse, temperature, and respiration.

Completed daily logs documenting patient condition and activities and any changes to patient care plan. L.I.F.E. Inc. – Baltimore, MD 03/2010 - 09/2012

Manager/Certified Medical Assistant (CMA)

Provided for patient's dependency needs such as nutrition, hygiene, and physical and psychological comfort measures.

Reported findings or changes in physical, mental and emotional conditions to nursing staff. North Star – Baltimore, MD R esident Care Manager/CMT 06/2011 - 12/2011

Exhibited sensitivity and warmth and promoted a concern for the rights of residents.

Supported residential activities and functions through active planning and participation.

Took steps to establish a positive rapport with residents. Renelle Parker


Ultimate Medical Academy

Associate of Science Degree – Healthcare Management, 2017 Leadership Skills Business Office Operations Personnel Management Employee Benefits Computer Applications

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