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Sap Technical Support

Richmond, Texas, United States
February 07, 2018

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Mark J. Prunty

**** ***** *** ****, ********, TX 77469

281-***-**** •

SAP Basis Manager

Multifaceted technical career with 15+ year track record of innovation and success.

Technically sophisticated IT professional with solid history of SAP project management including configuration, implementation, testing, and post implementation support to develop integrated systems that deliver strategic business advantages to the client. Vast experience anchoring new initiatives to deliver value-added activities providing end to end solutions to clients, transitioning and sustaining production support activities. Helps companies align strategies by defining project standards, developing system architecture, reviewing designs, and managing teams to ensure optimum utilization of resources, delivering projects on time and within budget.

Core Competencies

SAP Project Management

Full Lifecycle Program Management

Database Administration

Network Administration

Migrations & Installations


Quality Assurance

SAN Management

SAP ChaRM Change Management

Analysis & Problem Resolution

Performance Optimization

Budget Management

Technical Proficiencies


HP-UX, UNIX, Oracle, Windows


Oracle 8.0/8i, Sybase, SQK Server 7.0/2000, RACLE


C++, Java, JavaScript, MS Project, MS Office, MS SharePoint, MS Visio

SAP Basis Skills:

TMS, Patch administration, Kernel Upgrade, Security, Monitoring & Daily Job, Printer Installation, GUI, SAP Router, SAP Connector, Background Jobs Administration, Client Administration, Sizing, Fresh Installation, Backups and Restore, SAPDBA, BRTOOLS, Installation and Configuration of SAP 4.6C, 4.7EE, ECC 5.0, on Oracle 8i and Oracle 9i.

Professional Experience

HEWLETT-PACKARD, Houston, TX 2000 – 2015

SAP Basis Lead & Manager

Manage project schedule, scope, quality, issues and risks to achieve program objectives on behalf of global clients. Manage multiple intensive SAP implementations by tracking progress and coordinating development of project deliverables as per project plans. Create and execute tactical project work plans in accordance with program objectives and revise as appropriate to meet changing needs and team requirements. Develop and execute progress dashboards and reports. Coordinate with functional and technical teams to assess task assignment and deliverables completion to ensure all project plan objectives are met. Communicate progress, issues, and risks in a timely manner to stakeholders and take appropriate action to keep project progress on track.

Key Projects:

SAP Basis Delivery Lead for the Americas Region on GM Account (2009 – 2015): Spearheaded Global SAP implementation in the GM Warren Datacenter to include ECC/SRM/MDM/BOBJ/E-Sourcing/Enterprise Portal/Solution Manager/GRC. Migrated several SAP landscapes from three different GM business units from the Toronto Datacenter to the Warren Datacenter.

SAP Basis Lead for GM SAP Projects (2008 – 2009): Led a team of technical professionals by resourcing, budgeting, and overseeing new initiatives to ensure the complex SAP landscape at GM was maintained and operated to meet all Service Level Agreement metrics.

Mark J. Prunty Resume, Page 2

Professional Experience Continued…

SAP Basis Delivery Lead for KBR/Halliburton Account (2007 – 2008): Provided technical support and leadership in a complex mission critical SAP environment. Oversaw all Basis functions of the HP-UX/Oracle platform. Ensured components supported were maintained, optimized and used effectively. Coordinated with other domains to establish implementation plans for changes, projects and backup and recovery. Played pivotal role in full cycle development, deployment to go-live. Managed and consulted on the architecture and design of hardware and software within the client’s environment. Forecast technology requirements based on client needs and provided mission critical solution options.

SAP Basis Administration Lead for the Sotheby’s Account (2006 – 2007): Oversaw all technical support aspects for Windows/Oracle based systems, database administration and SAP Basis administration in a proactive and reactive mode and ensured that the systems, performed within the terms of their respective Serve Level Agreements. Developed and implemented the SAP system landscape design, architecture and technology standards. Oversaw SAP solution upgrade projects, application and testing support and enhancement packages, and provided support for functional projects.

SAP Basis Administration Lead for the Cadence Design Systems Account (2005 – 2006): Monitored and ensured performance of SAP systems utilizing an HP-UX/Oracle platform, including troubleshooting and creating backups. Integrated SAP with other supporting systems to reduce end user disruption. Installed, configured and maintained SAP systems, including upgrades.

SAP Basis Administration for Kone Elevator Account (2000 – 2005): Managed SAP Basis technical tasks for HP-UX/Oracle platform, including implementation of new features (major upgrades and new modules), enhancement packs, support packs and notes. Recommended system architecture, tuning improvements, and process changes to improve the environment. Led projects for major enhancements and provided subject matter expertise to the team.


SAP Basis Consultant

Provided technical support and leadership on SAP Basis systems, established standards and requirements, evaluated and directed enhancements, and implemented solutions for performance monitoring, systems configuration, design and implementation. Designed and developed SAP architecture requirements and specifications to ensure the system met corporate needs. Installed, upgraded and supported of all components of the SAP Infrastructure.

Key Achievements:

Supported a 180g Oracle database with average of 350 concurrent users.

Managed a team that improved overall performance by 35%.

Education and Credentials

Bachelor of Science (BS) in Business Administration, University of Missouri, St. Louis, MO, Petersburg, Virginia

Professional Development Courses

SAP BW360 BIW BW Performance Administration SAP TZTEP1 Implementation & Operations of Enterprise

SAP ADM102 SAP Web AS Administration II SAP BC325 Software Logistics

SAP BC120 Computer Center Mgmt. (CCMS) SAP JSB10 System Admin I

SAP BC360 Technical Core Competence - UNIX/Oracle SAP BC090 R/3 under UNIX

SAP BC305 Advanced Administration SAP BC315 Workload Analysis

Oracle SQL and PL/SQL Oracle Database Administration

Oracle 8 Technical Overview UNIX Utilities and Commands

UNIX System Administration HP Openview Operations Center (ITO) for System Administrators

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