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Data Entry Customer Service

Riverdale, Georgia, United States
February 07, 2018

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Christina Wilson

PHONE: 770-***-**** E-MAIL:


A self-motivated individual seeking an employment opportunity within an organization that will permit me to use my customer service experience, computer software skills, great attention to detail, and encouraging work ethic while achieving its growth potential.


2001 – 2005 Riverdale High School Riverdale, GA

College Preparatory and Technical Diploma


SourceHOV Forest Park, GA

Trainer August 2015 – Dec. 2017

Assess training needs for new and existing employees and produce quality refresher courses.

Organize, develop, prepare and manage training programs to meet specific client goals.

Develop training aids such as manuals and handbooks

Facilitate learning through a variety of delivery methods including classroom instructions, virtual training and on-the-job coaching.

Track and report on training outcomes to measure training effectiveness.

Provide feedback to program participants and management.

Evaluate and make recommendations on training material and methodology.

Maintain employee training records.

Data Entry Specialist/ Quality Control Dec. 2011 – Dec. 2017

Handle/Process medical claims for United Healthcare Military & Veterans.

Apply client specifications to accurately complete process and key materials.

Timely and efficient identification of various client materials.

Work efficiently within a team environment to meet client deadlines and service level agreements.

Follow instructions and communicate with Supervisor when appropriate to ensure customer expectations are met.

Maintain confidentiality and security of client information per client guidelines.

Maintains levels of productivity and quality based on department standards.

Analyze data to prepare detailed reports on audit findings by way of Excel/Microsoft Office.

Receive lockbox report from Supervisor to verify check dollar amounts from the created spreadsheet.

Check Processor

Validated the number of envelopes received.

Verified lockbox and accounts sorted separately.

Prepared checks for shipment and run the reconciliation report.

Sent out a total deposit notification email by a scheduled time.


Answered and directed inbound phone calls.

Took verbal and written messages and transmitted them to the exact person/destination.

Accepted letters and packages delivered.

Interacted well with the public.

Maintained a neat, tidy and pleasant appearance of the reception area.

Access Worldwide Atlanta, GA

Data Entry Specialist Nov.2009 – 2011

Recorded the dimensions of received mail based on shipping information

Sorted mail via the dynamics of postage for Domestic or International Shipping

Acknowledged receipts of shipment on record keeping logs

Exceeded processing standards that were set by the company

Blockbuster Online Distribution Riverdale, GA

Warehouse Worker July 2006 – Oct 2009

Processed labeling and shipment of DVDs to customer’s specifications

Maintained warehouse stock inventory by monitoring the return of rented products

Operated sorter machine for the processing of customer rentals/returns

Maintained the order and integrity of the inventory by selecting and replacing the DVDs in the correct location using unique, numerical and alphabetical order

Completed proper inspection of returned items to decrease loss of profits for the company

Rite Aid Riverdale, GA

Financial Clerk Oct 2007 – Mar 2008

Operated cash register to itemize and process customer’s in store purchases

Collected cash, checks, and credit card payments from customers

Ensured secured storage of customer’s financial data to avoid breach of security

Properly stocked merchandise in designated areas for customer’s purchase

Reconciled cash register at the beginning and the end of shift


Level One NAC Clearance

Accurately key 11,000 keystrokes

Proficient with 10-key calculator

Ability to work proficiently as a team member or independently

Quick Learner (Therefore a potential candidate that will be easy to train)


Flexible in any work environment

Able to competently comprehend verbal or written instructions


Available upon request

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