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Customer Service Sales

Location:
Ottawa, Ontario, Canada
Posted:
February 07, 2018

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Resume:

COVER LETTER & RESUME

As a result of my work experience in the airlines for several years as a supervisor and administrative support,

I have acquired extensive experience in the areas of delivering service to the public, administrative support, call centre environment, mail room operations, daily operations which included performing data entry, business administration, customer service, sales/marketing, management and dealing with senior level management.

Furthermore, I have developed excellent organizational and interpersonal skills and good judgment to ensure complete quality control in my work. These skills and the excellent quality of my work are those that I have great pride in. I therefore feel that these attributes would make me an excellent addition to your team.

I am seeking a responsible and challenging position, which will allow me to utilize my training and skills as well as my

Professional experiences.

Thank you for considering my resume and look for a favorable response and hopefully schedule an interview.

I may be reached at 613-***-**** or ac4drw@r.postjobfree.com

Sincerely,

Salim Ratanshi

Salim Ratanshi

110 Wilhelmina Place,

Ottawa, Ontario.

K4M 0B4

Tel: 613-***-**** / Cell: 613-***-****

ac4drw@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Excellent analytical skills for purposes of disseminating information and the ability to use sound judgment;

Excellent ability in identifying and understanding client needs and interpersonal skills;

Extensive experience and training with Aviation Security Regulations and Procedures;

Extensive experience in the areas of Management, Supervision, Human Resources, Office Administration, Customer Service, Clerical Duties, Audits and Finance;

2014 Top Producer, Trafalgar Tours

Languages: Fluent in English, Italian, Gujarati, Swahili and knowledge of French;

Security Clearance: Secret Level II, Airport-Transport Canada (MOT), Restricted Operator Radio License – Aeronautical, Ground Security Coordinator (Aviation) ;

Computer Knowledge: Word Perfect, Microsoft Word, Outlook, Windows, PowerPoint, Excel, Sabre (Airline), FreightPath (Airline/Cargo), TICO Certification.

EMPLOYMENT HISTORY

TRAVEL CONSUTANT

SEARS TRAVEL / TRAVEL BRANDS November 2012 – To Present

Ottawa, ON

Managed New Reservations/Sales, ticketing, tour packages, promotions & Up sell;

Sell travel products and insurance, calculate costs, process refunds & other transactions

Provided advice on the terms and conditions, procedures for changes, cancellations and additions to existing bookings;

Inform and give advice to clients on travel destination in order to close sales;

Meet sales objectives;

Execute and research reservations in different internal reservations systems used;

Ensure to follow up clients files in order to preserve the quality of service offered by the company.

RAMP / FLIGHT OPERATIONS/COURIER/CUSTOMER SERVICE

FEDEX FEDERAL EXPRESS CANADA September 2011 – October 2012

SHIPPING – LOGISTICS Ottawa, ON.

Aircraft Ground Crew / Ramp Operations/ Warehouse Operations;

Responsible for loading/unloading cargo from aircrafts and vehicles;

Handling mail, sorting and scanning of outbound/inbound cargo;

Courier services/Customer service – delivery and pick up freight from various locations.

CARGO AGENT / CUSTOMER SERVICE

BRITISH AIRWAYS, WESTJET & CANADIAN NORTH October 2008 – April 2011

BRADEN BURRY EXPEDITING LTD (BBE). Ottawa, ON.

Administered all paper work related to cargo/transportation including live animals and dangerous goods inbound/outbound, filing, tracking and data management;

Ensured security procedures were adhered to for diplomatic cargo, mail, general cargo

Dealt with Canada Customs, clients and partner cargo companies.

TRAVEL COUNSELLOR/CUSTOMER SERVICE August 2007 – August 2008

ZOOM AIRLINES / GO TRAVEL DIRECT Ottawa, ON.

Managed New Reservations/Sales, ticketing, tour packages, promotions & Up sell;

Sell travel products and insurance, calculate costs, process refunds & other transactions

Provided advice on the terms and conditions, procedures for changes, cancellations and additions to existing bookings, handling cancelled and delayed flights at the Ottawa Airport.

TRAVEL COUNSELLOR – Corporate March 2004 – May 2007

AMERICAN EXPRESS TRAVEL ACXESS VOYAGES Ottawa, ON.

Managed government employee travel which included coordination of travel reservations & ticketing, North American and International business destinations completing all necessary documentation, providing advice on car, hotel and rail reservations, fare rules, penalties and ensuring quality service. Handling personal information - Data entry.

CUSTOMER SERVICE AGENT Oct 2001 - March 2004

MESABA AIRLINES (NORTHWEST AIRLINES) Ottawa, ON.

SUPERVISOR/LEAD AGENT/ADMINISTRATION Aug 1996 - Oct 2001

BEX/AMERICAN EAGLE/AMERICAN AIRLINES Ottawa, ON.

PASSENGER SERVICE AGENT / RAMP OPERATIONS Aug 1995 - Aug 1996

BUSINESS EXPRESS AIRLINES (BEX) Ottawa, ON.

Supervised and managed station operations, conferences, training and administration;

Worked with airport authority on operational, safety and environmental issues;

Coordinated, planned, organized and managed international visits to Canada of foreign dignitaries at the rank of heads of State, ministers and other government leaders, supervised handling, safety and security of VIP’s, celebrities and sports charters, logistics (accommodation & transportation), activities, trade shows & exhibits ;

Compiled daily data, monthly reports, handled payroll, banking and handled station audits, assisted with station budget and recruitment of new employees/HR paperwork;

Ensured ticketing, gate procedures, baggage services, flight and ramp operations, verified tickets and travel documents of passengers, reservations and customer service;

Performed all station functions in accordance with applicable Federal, State, Local and airport regulations, policies, procedures, safety and security of passengers and aircraft;

Ensured Flight operations areas: communications, weight and balance, flight release and weather updates/Notams, Ramp Operations: marshalling of aircrafts, towing/push back, lavatory service, heating and air condition. Loading and unloading baggage/cargo.

AIRPORT SECURITY/ SCREENING OFFICER May 1995 - Dec 1995

AEROGUARD SECURITY Ottawa, ON.

OTTAWA INTERNATIONAL AIRPORT

Screened passengers by means of walk through metal detectors, hand held detectors and physical search;

Verified passenger carry-on baggage by means of X-ray machines, manual search, EDT, security sweeps and administered all security and safety procedures.

CARGO AGENT Oct 1992 - June 1994

BURLINGTON AIR EXPRESS Ottawa, ON.

Handled areas of Imports/Exports of all cargo and diplomatic mail arriving into Ottawa;

Utilized global computerized system to track, trace and expedite shipments;

Manifested and attached documents for Canada Customs.

FLIGHT AND RAMP OPERATIONS SUPERVISOR 1988 - 1991

PAN AMERICAN AIRLINES (PAN AM) Nairobi, Kenya

Ensured all operations performed in accordance with required policies and procedures including weight & balance and load planning.

RESERVATIONS / TICKETING / SALES & MARKETING 1987 - 1988

PAN AMERICAN AIRLINES (PAN AM) Nairobi, Kenya

CAREER DEVELOPMENT

Various Airlines and Suppliers webinars and trainings. – Travel Agent.

TICO Education Standards Travel Counsellor Exam

Travel Agent and Supplier Training

Completed Defensive Driving Course with OC Transpo & Fedex

Emergency Response Training / Disaster Preparedness

WORKPLACE HAZARDOUS MATERIALS INFORMATION SYSTEM (WHMIS)

Fire Extinguisher Training / Fork Lift Training - Braden Burry Expediting & Fedex

Airport Security, Screening Officer / Cargo Security Screening Training Program

Transport Canada Certified / Canadian Air Transport Security Authority

Ground Security Coordinator

Business Express Airlines / American Eagle/American Airlines / NorthWest Airlines/ Pan American Airways trained by EL AL Security Trainer

Dangerous Goods Diploma / Hazmat Training - Burlington Air Cargo, Business Express,

American Eagle, American Airlines, NorthWest Airlines, Canadian North, Westjet & Fedex

Certificate of Proficiency in Radio - Restricted Operator Industry Canada

Emergency First Aid, CPR & AED - Canadian Group Emergency & Ottawa Paramedic

Supervisor Development Training / Project Management 101

Family Assistance Training Program - Business Express Airlines

Train the Trainer - Business Express Airlines / American Eagle

Extra ordinary Customer Service / Basic Training Certificate

Sabre Training Certificate - Business Express Airlines

Deicing Certificate - Business Express Airlines

DCS Operations Certificate / Basic Operations and 727/737 Weight and Balance

Manual Weight and Balance 747/A310 Certificate - Pan American Airways

Ramp / Flight Operations / Weight & Balance – SAAB 340B & B+, DH-8, F-100, ERJ/CRJ

Conducted Station Review at Addis Ababa, Ethiopia Airport for emergency landings

EDUCATION

Power Plant Engineering Certificate 1993

George Brown College Toronto, ON.

High School Diploma (Honors) 1992

Overlea Secondary School - Grade 12 Toronto, ON

Various Airline Training & Courses, Webinars & Seminars

TICO - Education Standards Travel Counsellor Exam,

Volunteer Activities and Interests

Aga Khan Volunteers/World Partnership Walk (Aga Khan Foundation Canada)

Special project team logistics and coordinator.

Playing drums and various sports.



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