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Customer Service Administrative Assistant

Location:
Snellville, Georgia, United States
Posted:
February 07, 2018

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Jazmin Emfinger

**** ******** *** **********, ** 30078

Cell: 678-***-****

Email: ac4drn@r.postjobfree.com

Professional Summary:

Inventive Instructional Support Clerk driven to provide the best support possible.

Detail-oriented administrative professional with superb people-skills and public relations experience.

Business-savvy with excellent decision-making skills.

Experienced Personal Assistant successful at minimizing hassles and alleviating client concerns by effectively coordinating schedules, planning events, running errands and handling childcare and household tasks.

Detail-oriented and driven Executive Assistant with expertise in problem solving and managing daily office functions.

Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.

Exceptional customer care professional who addresses inquiries and resolves problems as they arise.

Qualified Customer Service Representative with 6 years in fast-paced customer service environments. Personable and professional under pressure.

Patient and empathetic Instructional Support Clerk with extensive background in conflict resolution and customer care. Desires an Administrative Assistant role.

Skills:

Highly organized

Event planning

Microsoft Office proficiency

Articulate and well-spoken

Flexible

Time management

Professional and mature

Meticulous attention to detail

Strong problem solver

Microsoft Excel certified

Excellent planner and coordinator

Works well under pressure

Pleasant demeanor

Appointment setting

Customer service-oriented

Critical thinker

Microsoft Excel certified

Administrative support specialist

Multi-line phone talent

Proficient in cash management

Quick learner

MS Windows proficient

Creative problem solver

Work History:

Customer Success Rep, 07/2017- Current

MobyMax

Work from Home-Snellville, GA

Managing incoming calls and customer service inquiries

Identifying and assessing customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Take the extra mile to engage customers

Open and maintain customer accounts by recording account information

Contribute to team effort by accomplishing related results as needed

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Greet customers warmly and ascertain problem or reason for calling

Advise on company information

Inform customer of deals and promotions

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Resolve customer complaints via phone or email

Handle changes in policies or renewals

Manage over 100 schools simultaneously

Administrative Assistant, 07/2015- 7/2017

Graves Elementary

Gwinnett County Public Schools- Norcross, GA

Perform clerical/administrative duties for the local school as needed.

Answer telephone calls and transfer to appropriate staff.

Greet and assist visitors with questions and inquiries.

Arrange meeting details, develop minutes, and prepare correspondence in a timely fashion.

Monitor school materials produced to ensure accuracy, timeliness, and conformity to system standards.

Assist principal with staff modifications by initiating transactions.

Work closely with central office divisions including the Division of Business and Finance and the

Communicate general employment information to newly hired employees as requested.

Maintain staff personnel records in accordance with school system procedures as deemed appropriate by the principal.

Enter data accurately and in a timely manner.

Assist faculty and staff with general questions and inquires, while directing complex questions to the appropriate department.

Serve as the local site benefits representative during the open enrollment process and throughout the year to assist employees with basic benefits-related questions as deemed appropriate by the principal.

Input daily leave and/or miscellaneous payroll into the electronic Time and Attendance (eTA) system as deemed appropriate by the principal.

Coordinate interview scheduling of new applicants considered by the principal for vacant positions in the local school as deemed appropriate by the principal.

Organize and file all interview documentation and materials.

Serve as a liaison with the Risk Management Department concerning employee accidents and return to work dates as needed.

Complete risk management forms and submit to the Risk Management Department in a timely manner.

Serve as the local school hospitality coordinator by securing locations for events, meetings, appointments, and conferences as needed.

Communicate with all parties in a businesslike, courteous, and efficient manner.

Seek ways to be responsive to the needs of staff.

Handle internal and external customers graciously and effectively.

Instructional Support Clerk, 01/2013- 07/2015

Summerour Middle

Gwinnett County Public Schools- Norcross, GA

Answered and managed incoming and outgoing calls while recording accurate messages.

Greeted customers entering the school to ascertain what each customer wanted or needed.

Politely assisted customers in person and via telephone.

Handled daily heavy flow of paperwork and cooperated with the assistant principles.

Boxed and prepared testing documents for pick-up.

Developed reputation as an efficient service provider with high levels of accuracy.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Organized testing materials.

Created and maintained an organized testing room.

Asked open-ended questions to assess customer needs.

Set up and explained new testing material received to staff.

Recommended alternative methods to accommodate testing needs.

Assisted with receptionist duties

Scanned documentation and entered into the database.

Café’ Assistant, 01/2012-01/2013

Instructional Support Center

Gwinnett County Public Schools- Suwanee, GA

Established and maintained thorough nutritional records and information.

Greeted customers entering the cafe' to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of nutritional items.

Politely assisted customers in person and via telephone.

Provided an elevated customer experience to generate a loyal clientele.

Restocked inventory ever month.

Provided ongoing guest service, including giving nutritional advice.

Answered nutritional questions with up-to-date knowledge of products.

Assisted customers with food selection, inquiries and order customization requests.

Developed reputation as an efficient service provider with high levels of accuracy.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Maintained cleanliness and presentation of stock room and production floor.

Built long-term customer relationships and advised customers on purchases.

Helped drive sales goals.

Routinely answered customer questions regarding merchandise and pricing.

Dedicated to continuously improving sales abilities and product knowledge.

Participated in physical inventory counts every week.

Maintained high standards of customer service during high-volume, fast-paced operations.

Assembled food orders while maintaining appropriate portion control.

Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.

Handled currency and credit transactions quickly and accurately.

Followed food safety procedures according to company policies and health and sanitation regulations.

Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

Strictly followed all cash, security, inventory and labor policies and procedures.

Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.

Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

Reported to all shifts wearing a neat, clean and unwrinkled uniform.

Performed all position responsibilities accurately and in a timely manner.

Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.

Diligently restocked work stations and display cases.

Prepped items for later use to save staff time during busy hours.

Food Service Worker, 11/2010-01/2012

Britt Elementary

Gwinnett County Public Schools- Snellville, GA

Established and maintained thorough nutritional records and information.

Greeted customers entering the cafe' to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of nutritional items.

Politely assisted customers in person and via telephone.

Provided an elevated customer experience to generate a loyal clientèle.

Restocked inventory ever month.

Provided ongoing guest service, including giving nutritional advice.

Answered nutritional questions with up-to-date knowledge of products.

Assisted customers with food selection, inquiries and order customization requests.

Developed reputation as an efficient service provider with high levels of accuracy.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Maintained cleanliness and presentation of stock room and production floor.

Built long-term customer relationships and advised customers on purchases.

Helped drive sales goals.

Routinely answered customer questions regarding merchandise and pricing.

Dedicated to continuously improving sales abilities and product knowledge.

Participated in physical inventory counts every week.

Maintained high standards of customer service during high-volume, fast-paced operations.

Assembled food orders while maintaining appropriate portion control.

Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.

Handled currency and credit transactions quickly and accurately.

Followed food safety procedures according to company policies and health and sanitation regulations.

Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

Strictly followed all cash, security, inventory and labor policies and procedures.

Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.

Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

Reported to all shifts wearing a neat, clean and unwrinkled uniform.

Performed all position responsibilities accurately and in a timely manner.

Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.

Diligently restocked work stations and display cases.

Prepped items for later use to save staff time during busy hours.

Substitute, 12/2009-01/2010

Stripling Elementary

Gwinnett County Public Schools- Norcross, GA

Nurtured a supportive learning environment that was often used as a model for other classrooms.

Supervised students and enforced discipline.

Supervised an average of 25 students in classrooms, halls, cafeterias, schoolyards and on field trips.

Created an enjoyable and interesting learning environment for 25 students.

Maintained accurate and complete records for 25 students.

Encouraged students with special academic interests to fully pursue those subjects.

Preserved the confidentiality of student records and information at all times.

Helped distribute employee notices and mail around the office.

Maintained a clean reception area, including lounge and associated areas.

Substitute Copy Clerk, 08/2009-01/2010

Central Gwinnett

Gwinnett County Public Schools- Lawrenceville, GA

Managed office equipment.

Operated heavy machinery

Managed high volume of documents submitted for copying.

Copied documents in a timely manner.

Scanned documentation.

File organization and clean environment.

Cashier, 07/2007-10/2007

Golden Corral

Snellville, GA

Answered product questions with up-to-date knowledge of sales and store promotions.

Provided an elevated customer experience to generate a loyal clientèle.

Politely assisted customers in person and via telephone.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Assisted customers with food selection, inquiries and order customization requests.

Developed reputation as an efficient service provider with high levels of accuracy.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Maintained cleanliness and presentation of stock room and production floor.

Diligently restocked work stations and display cases.

Immediately informed supervisors when supplies were low or if equipment was not functioning properly.

Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.

Performed all position responsibilities accurately and in a timely manner.

Reported to each shift on time and ready to work.

Reported to all shifts wearing a neat, clean and unwrinkled uniform.

Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.

Followed food safety procedures according to company policies and health and sanitation regulations.

Verified that prepared food met all standards for quality and quantity.

Greeted customers and provided excellent customer service.

Promptly and empathetically handled guest concerns and complaints.

Cashier, 02/2007-08/2007

Who’s Got Soul Café

Lawrenceville, GA

Answered product questions with up-to-date knowledge of sales and store promotions.

Provided an elevated customer experience to generate a loyal clientèle.

Politely assisted customers in person and via telephone.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Assisted customers with food selection, inquiries and order customization requests.

Developed reputation as an efficient service provider with high levels of accuracy.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Maintained cleanliness and presentation of stock room and production floor.

Diligently restocked work stations and display cases.

Immediately informed supervisors when supplies were low or if equipment was not functioning properly.

Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.

Performed all position responsibilities accurately and in a timely manner.

Reported to each shift on time and ready to work.

Reported to all shifts wearing a neat, clean and unwrinkled uniform.

Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.

Followed food safety procedures according to company policies and health and sanitation regulations.

Verified that prepared food met all standards for quality and quantity.

Greeted customers and provided excellent customer service.

Promptly and empathetically handled guest concerns and complaints.

Customer Service Supervisor, 01/2005-06/2007

Snellville, GA

Answered product questions with up-to-date knowledge of sales and store promotions.

Provided an elevated customer experience to generate a loyal clientele.

Politely assisted customers in person and via telephone.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Assisted customers with food selection, inquiries and order customization requests.

Developed reputation as an efficient service provider with high levels of accuracy

.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Maintained cleanliness and presentation of stock room and production floor.

Diligently restocked work stations and display cases.

Immediately informed supervisors when supplies were low or if equipment was not functioning properly.

Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.

Performed all position responsibilities accurately and in a timely manner.

Reported to each shift on time and ready to work.

Reported to all shifts wearing a neat, clean and unwrinkled uniform.

Greeted customers and provided excellent customer service.

Promptly and empathetically handled guest concerns and complaints.

Maintained a clean reception area, including lounge and associated areas.

Managed work flow to exceed quality service goals.

Trained staff on operating procedures and company services.

Strong leader of customer support staff.

Solved unresolved customer issues.

Adhered to all confidentiality requirements at all times.

Cross-trained and backed up other customer service managers.



Contact this candidate