Brenda J. Cargile-Thornton

H: 301-***-**** e-mail: ac4di8@r.postjobfree.com

Summary of Experience:

Detailed-oriented Configuration Management Specialist with extensive experience working for a large international

corporation. Highly skilled in ensuring software is delivered using the system development life cycle (SDLC), ranging

from requirements definition through implementation. Cultivated a reputation for managing and working on

multiple projects simultaneously while providing support to project managers and developers in adherence to strict

project timelines. Possess excellent communication and interpersonal skills and extensive customer relations experience.

Proven ability to work effectively in a team environment. Excellent verbal, written, and organizational skills.

Adaptable and results-oriented with strong analytical skills.

CLEARANCES:

DHS/U.S. Customs and Border Protection – Full Background Investigation (BI)

DHS 5C, Public Trust – U.S. Citizen

PROFESSIONAL EXPERIENCE:

Resident Group Home Manager – Community Multi-Services, Inc., Silver Spring, MD – June 2015 to Present

Provide day-to-day supervision of group home staff assigned to provide daily assistance to group home residents.

Coordinate client income and complete all banking procedures in order to ensure the safety of client monies.

Manage the physical environment (including safety, sanitation, maintenance/upkeep etc.)

Possess good communication skills and the ability to understand a variety of business processes.

Innovative and solutions driven to help each person succeed in achieving their personal goals, to lead the

lifestyle they desire and participate in activities that bring them joy.

Board Member (Elective Office) – Graystone Homeowners Association, Bowie, Maryland - May 2014 to Present

Supervise all officers, agents and employees of Graystone Homeowners Association and see that their duties are properly performed.

Keep a complete record of all its acts and Corporate affairs and to present a statement to the members at the

Annual Meeting.

Foreclose the lien against a Lot if the owner has not paid the assessment within such time as the Board of

Directors may determine, or bring an action at law against the Lot owner personally obligated to pay the same.

Issue or cause an appropriate officer to issue upon demand by any interested person, a certificate setting forth

whether or not any assessment has been paid.

Procure and maintain adequate liability and hazard insurance on property owned by the Association.

Cause the Common Areas to be maintained.

Perform any other duties required by the Articles of Incorporation of Association or by the Declaration.

Business Process Analyst – Aktra Inc. Reston, VA - Department of Homeland Security, U.S. Customs and Border Protection, Springfield, VA – March 2009 to Dec 2009.

Support the assessment of current processes and evaluate improvements intended to increase workflow

and efficiencies.

Demonstrated ability to work remotely via collaboration tools (email, video conferencing, instant messaging,

and screen sharing).

Audited each area of business operations for the purpose of identifying inefficiencies and assessing financial risk.

Possess good communication skills and the ability to understand a variety of business processes.

Created reports for presentation to senior management. These reports included all findings from the audit as well as recommendations for process improvements.

Configuration Management Consultant – T-Rex Corp. Reston, Va. - Department of Homeland Security, U.S. Customs and Border Protection, Springfield, VA – July 2008 to March 2009

Provided support to the group program manager and project managers as advised.

Monitored action items, tasks, and daily support services.

Coordinates activities related to Change and Configuration Management (OIT CCB agenda, EDME coordination meeting minutes, action items, change process training and process improvement.)

Assists with developing and improving communication channels, improving and documenting CM plans and procedures.

Quality Assurance Specialist/Configuration Management - EDS, Federal Law Enforcement, Washington, D.C. - April 2000 to May 2007

Performed Configuration Management baseline audits by preparing final drafts of the Functional Requirements Documents, Design Documents, and Interface Control Documents for the client’s review prior to the audit.

Resolved project issues, resulting in time savings, decreased resource requirements, and minimized financial impacts.

Ensured configuration item accuracy and baseline integrity. Prepared meeting agendas for audit leader review and approval.

Developed solutions for identified points of risk by collaborating with SME’s.

Project Management activities included consulting with project managers to increase knowledge of departmental deliverables, resolve pending issues, and to minimize time, resources, and financial impacts.

Facilitated the independent work of developers by ensuring seamless project wide communications.

Improved data accuracy led to 10-20% in labor and overhead savings, greater reliability and systems availability, increased customer satisfaction, and lower support function costs.

CCB Secretariat / CM Librarian / EDS, Skyline, VA. - April 1999 to April 2000

Contributed to the quality control process by participating in code and design reviews, peer reviews and release ready review meetings in preparation for software delivery to the DHS.

Updated the status of configuration management accounting records in mainframe SERENA database. Chaired CCB meetings and established configuration and required data documentation.

Created Configuration Management Plans, SCR procedures, and documented SERENA Tracker Migration procedures.

Developed and implemented configuration management policies and processes to maintain proper software configuration for Division project applications.

Coordinated the development and publication of the Configuration Management Plan, Migration Procedures, and the SCR Process-all to be maintained in the Configuration Management Library.

Business Analyst, EDS Account/Immigration/Naturalization (INS), Washington, D.C. - June 1998 to April 1999

Directed critical activities regarding the software delivery of application software, partnering with key staff in user departments.

Tracked SCRs, maintained and updated the mainframe SERENA database.

Reviewed System Development Life Cycle (SDLC) compliant documentation prior to software delivery.

Represented the configuration management function during crucial review meetings while preparing to deliver software to the customer.

Maintained and reported product software code delivery timeliness and customer satisfaction effectiveness through division roll up metrics, and through EDS’s Customer Bulletin Board for Excellence.

Coordinated, implemented, and released SCRs for proposed system changes. Tracked SCRs, maintained the mainframe SERENA database, requested changes to system baselines, provided information concerning the requested change and served as the approval mechanism for the change.

Facilitated SCR approval by the Configuration Control Board. Systematically evaluated proposed system changes.

Tracked the coordination, implementation, and release of SCRs. Monitored and updated SCRs as they moved through their lifecycle.

Chaired meetings with project managers and developers to emphasize the benefits of implementing robust configuration management methods and techniques. Created additional ad hoc reports using SERENA.

EDUCATION:

Bachelor of Arts Degree – Information Technology - The Catholic University of America – Metropolitan College, Washington, DC 20064, GPA: 3.47/4.0; 122 credit hours

Associate in Arts – Computer Information Systems - Strayer University, Washington, DC 20005

Graduated Summa Cum Laude GPA: 3.92/4.0; 63 credit hours

Diploma in Computer Information Systems - Strayer University, Washington, DC 20005

GPA: 3.8/4.0; 40 credit hours

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