Resume

Sign in

System Administrator

Location:
Charlotte, North Carolina, United States
Posted:
February 06, 2018

Contact this candidate

DANIELLE ALLEN

**** ********* ** *********, ** **216

ac4df6@r.postjobfree.com

Phone: 980-***-****

PROFESSIONAL OVERVIEW

A highly qualified Information Technology Specialist with experience supporting computer hardware, software, various operating systems and Information Security in the corporate and military sectors. Currently pursuing my CISSP certification with 2 years of combined knowledge and experience in Identity Management, Access Control, Compliance Management, BCP/DLP, Risk Management, and Security Administration. An Information Security Specialist looking to pursue more in-depth experience with Information Security Roles.

TECHNOLOGY

Software/Applications:

Microsoft Office Suite, Symphony Composer, Microsoft Lync, PAC2000, BMC Remedy, SharePoint, BoKs,

SPARS (Single Point Access Request System), SQL, ITIL V3 Basic Foundation Knowledge, WACS (Wholesale Access Control System), ART (Access Request Tool), AAT (Application Approval Tracking), Active Directory Administration, Remote Desktop Server, Citrix, Dell Backup Exec, VMWare, iCloud, MAC OS Applications, Adobe Products, RSA

Operating Systems:

Windows 98

Windows 7

Windows Server 2003

Windows 2000

MAC OS X (Lion)

Windows Server 2008

Windows XP

MAC OS X (Mountain Lion)

Windows Server 2010

Windows 10

CAREER HIGHLIGHTS

Meticulous planning and prioritizing resulting in optimal work assignments

Recognized for superior work in troubleshooting application errors

Recognized for superior customer service and issue resolution

Military recognition: Navy and Marine achievement medal (NAM), Good Conduct Ribbon

Currently holds a Top Secret Security Clearance

CORPORATE EXPERIENCE

Wells Fargo Contractor

Information Security Analyst II Jan 2017-Jun 2017

Provides technical support for routine security-related issues

Participates in the review of existing systems security issues and procedures and provides support for testing, emergencies, installations, and conversions.

Provides project support to new applications development and implementation.

Maintains familiarity with bank procedures and policies.

Process logon id/user access requests as needed

Provide onboard application permissions to the Enterprise Access Management IES tool, for adherence to access management policy.

Train new team members on onboarding procedures and user access rights

Monitoring and taking appropriate actions on compliance-related issues

Tyco-Scott Safety Contractor Dec 2015-Oct 2016

System Adminstrator-Deskside Support

Enterprise level Support of Windows Active Directory services and administration, including creation of user accounts and computer objects, and GPO management

Enterprise level cross domain email migration of Exchange 2010 accounts and data.

Enterprise level support of Exchange 2010 and Outlook 2010

Installation, maintenance, and troubleshooting of Windows operating systems

Installation, maintenance, and troubleshooting of Apple OS devices and computers

Provides remote onsite PC operations support, maintenance, problem solving, configuration, and installation.

Troubleshoots complex PC problems and implements improvements

Provides Level 1 Server maintenance

Backup tape rotations and troubleshooting when scheduled jobs fail using Dell Backup Exec

Assists with Corporate IT initiatives when needed

Responsible for providing client consulting and repair services on PC based products

Installation, maintenance, and troubleshooting of printers, scanners, and workstations

Replace machine physical hardware when needed

Creates technical documents of instruction for ease of training

Trained coworkers on configuring equipment

HP Sep 2013 – Jul 2015

IT Operational Support Analyst IV

Enterprise level Support of Windows Active Directory services and administration, including creation of user accounts and computer objects.

Enterprise level cross domain email migration of Exchange 2010 accounts and data.

Enterprise level support of Exchange 2010 and Outlook 2010

Installation, maintenance, and troubleshooting of Windows operating systems

Works closely with suppliers, partners, and internal teams; monitors, manages, and ensures con70 tinuous improvement of the IT Service Quality, ensures IT industry Best Practices are followed to deliver highly-available solutions efficiently and effectively.

Responsible and accountable to the Head of IT Operations to ensure IT Service Delivery of an IT infrastructure which supports all remote sites for the Marine Corps CONUS-wide to include main bases.

Produces IT reports for trouble call resolution; ensures system availability, reliability, performance, maintainability, and policy compliance.

Ensures key IT operational policies and procedures are followed.

Configures system hardware and software components by system policy standards.

Performs routine installations and configurations based on authorized protocols.

Contractor @ HP 2012 – 2013

Control Room Administrator

Create tickets within POST for Bank of America deployment refresh technicians and escalate tickets to correct personnel for issue resolution.

View and understand deployment packages and pictures to assist technicians with installs at Bank of America Centers.

Ping servers/workstations if there are any discrepancies.

Successfully deployed BCRC in over 2500 banking centers and 27 Cash Vaults and eliminated 1637 ground routes and 52 flights to date resulting in an annualized transportation savings of $15MM.

APPLE INC 2010 – 2012

MobileMe/iCloud Technical Representative

Troubleshoot issues customers have with their MobileMe service provided by Apple using KB articles for resolution

Communicates via inbound and outbound emails and live web chats with consumers.

Provides prompt resolution to customer inquiries by providing appropriate and accurate information.

Maintains diplomacy and tact when dealing with upset or escalated emails or chats.

Escalate customer complaints and/or emails through the appropriate channel to management.

MILITARY EXPERIENCE

US NAVAL RESERVES 2008 – Present

Second Class Petty Officer (Information Technology Specialist)

General Responsibilities:

Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

Interact with numerous computer platforms in a multi-layered client server environment.

Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. Assists in maintaining LAN/WAN records.

Troubleshoot Tickets.

Active Directory Experience

Investigating, controlling, and putting to rest suspicious activities

Reading, interpreting, and finding ways and methods for implementing company's policies and plans

Attending employees and management meetings and discussing on development policies

Collecting, and analyzing quality testing documentation and addressing non-compliance

Review contracts terms and conditions and suggested certain points to fit it as per legal compliance

Delivered substantial cost savings and reduced liability exposure by attaining full compliance with SIIA standards for software licensing and documentation

Special Projects:

Information System Technician for War College (Newport, RI)

Duties consist of hardware disposal, asset management, solving complex IT problems, researching IT solutions for the Naval War College, Desktop support, and customer service.

South Korea-Ulchi Freedom Guardian Exercise

Serve as IT support of Ulchi Freedom Guardian 2011 at CTF 778 Command Post

Ft. Jackson, South Carolina-ISOPrep Manager/IMO/IT

Responsible for ensuring students are in compliance with CENTCOM and AFRICOM requirements to have ISOPREP completed and loaded into PRMS prior to deployment into theatre.

Act as command IMO and liaison with US Army Network Enterprise Command supporting staff and lab computers, printers, scanners, fax, copiers and various other IT related equipment in addition to other collateral duties as assign.

Pearl Harbor, Hawaii-IT Support Specialist

Provide IT Support for RIMPAC Exercise 2016 on various computer systems.

EDUCATION/CERTIFICATIONS

CPCC-Healthcare Information Technology Certification

ECPI University-AS Network Security

University of Phoenix-AAS Computer Networking

Organizational Data Security Fundamentals Micro-Certification



Contact this candidate