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Customer Service Sales

Location:
Bedford, Virginia, 24523, United States
Salary:
12.00
Posted:
February 06, 2018

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Resume:

Bonnie Mayhew

**** ******** *****

Bedford, Virginia, 24523

540-***-****

ac4dee@r.postjobfree.com

Applying for Position of Personal Care Aide

WALMART VISION CENTER, ROCKY MOUNT, VA.

Optician, June 2016 – September 2017

Verify that finished lenses are ground to specifications.

Measure clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices.

Heat, shape, or bend plastic or metal frames to adjust eyeglasses to fit clients, using pliers and hands.

Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions.

Fabricate lenses to meet prescription specifications.

Maintain records of customer prescriptions, work orders, and payments.

Recommend specific lenses, lens coatings, and frames to suit client needs.

Instruct clients on how to wear and care for eyeglasses.

Sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in general.

Determine clients' current lens prescriptions, when necessary, using lensometers or lens analyzers and clients' eyeglasses.

Show customers how to insert, remove, and care for their contact lenses.

Obtain a customer's previous record, or verify a prescription with the examining optometrist or ophthalmologist.

Supervise the training of student opticians.

Order and purchase frames and lenses.

File Insurance

STARTEK, Lynchburg, VA

Customer Service, Jan 2015 – June 2016

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Ensure that appropriate changes were made to resolve customers' problems.

Solicit sales of new or additional services or products.

VISIONARY OPTICAL (CLOSED), Moneta, VA

Supervising Optician, July 2012 – Dec 2015

Verify that finished lenses are ground to specifications.

Measure clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices.

Heat, shape, or bend plastic or metal frames to adjust eyeglasses to fit clients, using pliers and hands.

Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions.

Fabricate lenses to meet prescription specifications.

Maintain records of customer prescriptions, work orders, and payments.

Recommend specific lenses, lens coatings, and frames to suit client needs.

Instruct clients on how to wear and care for eyeglasses.

Sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in general.

Determine clients' current lens prescriptions, when necessary, using lensometers or lens analyzers and clients' eyeglasses.

Show customers how to insert, remove, and care for their contact lenses.

Obtain a customer's previous record, or verify a prescription with the examining optometrist or ophthalmologist.

Supervise the training of student opticians.

Order and purchase frames and lenses.

Perform administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing simple bookkeeping.

Repair damaged frames.

Arrange and maintain displays of optical merchandise.

OPTICAL WORLD (CLOSED), Lynchburg, VA

Supervising Optician, May 2012 – Jul 2012

Verify that finished lenses are ground to specifications.

Prepare work orders and instructions for grinding lenses and fabricating eyeglasses.

Measure clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices.

Heat, shape, or bend plastic or metal frames to adjust eyeglasses to fit clients, using pliers and hands.

Evaluate prescriptions in conjunction with clients' vocational and avocational visual requirements.

Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions.

Fabricate lenses to meet prescription specifications.

Maintain records of customer prescriptions, work orders, and payments.

Recommend specific lenses, lens coatings, and frames to suit client needs.

Instruct clients on how to wear and care for eyeglasses.

Sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in general.

Determine clients' current lens prescriptions, when necessary, using lensometers or lens analyzers and clients' eyeglasses.

Show customers how to insert, remove, and care for their contact lenses.

Assemble eyeglasses by cutting and edging lenses, and fitting the lenses into frames.

Obtain a customer's previous record, or verify a prescription with the examining optometrist or ophthalmologist.

Supervise the training of student opticians.

Order and purchase frames and lenses.

Grind lens edges, or apply coatings to lenses.

Perform administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing simple bookkeeping.

Repair damaged frames.

Arrange and maintain displays of optical merchandise.

EDUCATION

Department of Professional and Occupational Regulation

Virginia State Licensed Optician

ADDITIONAL INFORMATION

Possess interpersonal skills to be professionals courteous to colleagues, customers and staff at all levels.

Advanced math and pc skills

Outstanding Customer Service Skills

Multi-Tasking in a fast pace environment

Trained in Hippa

REFERENCES:

Janet Binger 540-***-****

Shirley Snead 540-***-****



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