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Human Resource Customer Service

Location:
Alexandria, Virginia, United States
Posted:
February 06, 2018

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Resume:

Frankye L. Hunter

**** ******** *******, ***. ****

Fort Belvoir, VA 22060 United States

Email: ac4dec@r.postjobfree.com

Mobile Phone: 202-***-****

EXPERIENCE:

Serco. LLC

**/**** ** **/****

Assigned to Human Resource/Program Analyst

Navy Yard, DC, United States

Average hours per week: 40

Human Resource Analyst

Federal Grade: N/A

Supervisor: George Omeechevarria

Phone: 703-***-****

Duties, Accomplishments and Related Skills:

SPECIALIZED EXPERIENCE: Provide knowledge of a wide range of federal Human Resources (HR) laws, executive orders, regulations, policies, directives, instructions, and concepts governing HR functions such as merit promotion, recruitment and placement, affirmative employment, employee and labor-management relations, employment performance and conduct issues and other programs. Manage organizational structures and functions across a major military command or comparable organization to identify, consider, and present options for the resolutions of substantive organizations and program issues involving HRM and areas such as resources management, civilian, deployment, and other special programs that brings program policies and operations in line with higher level vision, goals and objectives. Have extensive knowledge of DPMAP (Department of Defense Management and Appraisal Program). Handles all adverse actions, provides senior management promotions regulations and demotions. Handles all transfers, employee benefits, compensation, retirement benefits and handle all onboarding and all exit interviews. Handles all health care benefits processed for current and retired employees. Advised management on grievances and appeals, adverse actions, employee discipline, and related matters dealt with as an integral part of the employee relations and labor management programs. Developed and carried out long-range plans and specific projects to accomplish employee relations activities.

Nolij Consulting

11/2015 to 2/2016

Assigned to Human Resource

Vienna, VA, United States

Average hours per week: 40

Human Resource Analyst

Federal Grade: N/A

Supervisor: Kimeca Murray

Phone: 313-***-****

Duties, Accomplishments and Related Skills:

SPECIALIZED EXPERIENCE: Oversaw processing and tracking of personnel actions, suspension of favorable actions, reclassification actions, transfers, performance evaluations, leaves and passes, discharges, decorations and awards, and military pay for all four services. Prepared and monitored requests for identification cards and tags, meal cards. Arranged and coordinated awards ceremonies. Managed military personnel (MILPER) data, as well as travel orders and visas for personnel traveling abroad. ability to manage multiple, high priority tasks and adjust to shifting priorities, while meeting deadlines.

PERSONNEL ADMINISTRATION: Executed broad spectrum of responsibility in processing and supporting personnel mobilizing or returning from military engagements. Assured accurate and complete payments and allowances; verify and release Defense Milpay Office documents and Integrated Personnel and Pay System-Army (IPPS-A) transactions and reports. Administered advancement exams, prepared worksheets and exams with zero discrepancies. Handled highly sensitive data with confidentiality and integrity. Provided extensive understanding of the HR processes and procedures regarding compensation, benefits, payroll, time tracking,

HUMAN RESOURCE MANAGEMENT: Interpreted and applied wide range of human resource concepts, practices, laws, regulations, and policies. Ensured compliance with Affirmative Employment and Equal Employment Opportunity requirements and directives of higher authority. Advised senior management on internal human resource programs, administrative systems and operations, and personnel management issues. Provided HRIS or related disciplines. Provided organizational and interpersonal skills including written and verbal communication skills.

INFORMATION MANAGEMENT: Recorded vital personnel data in Electronic Military Personnel Office (eMILPO), Enlisted Distribution and Assignment System, and Total Officer Personnel Management Information System, and Access database of medical/dental records. Conducted unit inspections, to include enlisted and strength reports, emails, and messages; prepared weekly security reports.

STAFFING/EMPLOYMENT: Used knowledge of Military Occupational Specialties (MOS), Special Qualification Identifiers (SQI), and Additional Skill Identifiers (ASI) in evaluating all aspects of personnel employment programs, assigning personnel to positions, publishing duty calendars, and managing training programs. Updated Personnel Manning Authorization Document/The Army Authorization Documentation System (PMAD/TAADS) as needed.

TRAINING: Oversaw comprehensive training and staff development program, tailoring role-playing sessions, simulations, team exercises, group discussions, videos, and classroom lectures for more than 250 military personnel from various services; devised alternate training methods when necessary, especially in readying Joint Forces personnel being deployed to hostile locations. Wrote, developed, and compiled training procedure manuals, guides, handouts, and visual materials, and evaluated teaching aids prepared by instructors. Conducted quality assurance reviews of training files to monitor fulfillment of training requirements.

LEADERSHIP: Ensured compliance with all training and work performance requirements; performed annual evaluations for 250 personnel, consistently ahead of schedule. Managed non-judicial proceedings and administrative separations. Resolved individual complaints and group grievances, mediate conflicts between personnel, and implement minor disciplinary and more serious corrective actions.

CUSTOMER SERVICE AND QUALITY: Displayed impeccable communication skills and professionalism in dealing with people concerning confidential human resource issues. Established sense of trust and provide guidance when conducting interviews or addressing personnel and human resource issues. Developed policies and procedures and launch various protocol to ensure all aspects of quality control are addressed and in compliance with organizational goals. Analyzed reports and records activities, reported inefficiencies to supervisors, and recommend corrective actions to improve operations.

Parker Tide

05/2015 to 07/2015

Assigned to Fish and Wildlife Service

District of Columbia, United States

Average hours per week:40

Staffing Specialist (Short-Term)

Federal Grade: N/A

Supervisor: Charlene Watson

Phone: 202-***-****

Duties, Accomplishments and Related Skills:

SPECIALIZED EXPERIENCE: Provided general advice and guidance to varied audience regarding wide variety of human resource subjects, to include staffing strategies, talent development, retention issues, and succession planning at multiple organizational levels. Researched and provided recommendations regarding human resource compensation policies, principles, and regulations; organized, scheduled, and conducted wage surveys and data collection; gathered, reviewed, and analyzed wage survey information to reach conclusions and develop recommendations; monitored and apprised management of employees who were eligible for pay and grade increases.

HUMAN RESOURCE MANAGEMENT: Interpreted and applied personnel regulations and standards inherent in processing more than 5K applicants from criminal investigation positions. On daily basis, applied solid understanding of interrelationships among operational, technical, policy, legal, and regulatory requirements of HR functions, with accompanying policies and procedures, where applicable, to assist in developing and managing internal human resource programs, employee relations initiatives, and performance enhancement efforts. Stayed abreast of position classifications and corresponding compensation (wage/salary) and employee benefit programs, and assisted with recruitment, interviewing, and hiring by writing and posting job vacancies, updating information on USA Staffing website, creating web-based assessment tools, reviewing applications, selecting qualified candidates, and extending employment offers.

PERSONNEL ADMINISTRATION: Explained personnel policies, work processes, and operational procedures. Maintained documentation on staffing, compensation, benefits, training, grievances, performance management, and employee recognition programs. Assisted employees in resolving basic human resources, payroll, and benefit issues. Served as liaison between employees and senior-level management to resolve conflicts concerning work habits, performance, expectations, and corrective actions. Streamlined management of personnel records and files.

TECHNOLOGY: Initiated personnel actions using automated programs; input information into automated timekeeping system; and updated HR Information System (HRIS) database of payroll changes. Assigned logins and secured identification badges for newly hired personnel. Provided technical support to resolve customer service and data transfer issues.

U.S. Department of Defense

10/2014 to 12/2014

Joint Improvised Explosive Device Defeat Organ.

Reston, VA, United States

Average hours per week:40

Human Resource Analyst (Short Term)

Federal Grade: N/A

Supervisor: Shawn Mason

Phone: 240-***-****

Duties, Accomplishments and Related Skills:

SPECIALIZED EXPERIENCE: Applied human resource concepts, practices, laws, regulations, and policies inherent in meeting diverse needs of 150 military personnel in all services, including those mobilizing or returning from military engagements. Used eMILPO program to prepare variety of readiness reports, including Junior and Senior Vacancies Report, End of Tour Suspense Report, and Unit Strength Report. Oversaw processing and tracking of personnel actions, operational readiness, awards, performance evaluations, promotions, suspension of favorable actions, leaves and passes, and military pay.

HUMAN RESOURCE ADVISING: Counseled management on administrative matters, staffing strategies, retention issues, workforce planning, and human resource services at multiple organizational levels. Forecast number of personnel required to meet short-term and long-range staffing needs, taking into consideration employee turnover patterns, present recruitment practices (based on sending out job postings electronically and updating databases daily), and technological changes. Recommended optimum use of available resources based on results of administrative studies and ongoing assessments of work process and procedures, and provided constructive/feedback when necessary.

EQUAL OPPORTUNITY: Advised senior managers on Equal Opportunity, Sexual Harassment, and Sexual Assault Prevention and Response Program, and guided them in investigating and resolving discrimination and sexual harassment complaints. Identified trends reflected in monthly statistics of sexual assaults involving military personnel. Compiled and analyzed data for quarterly and annual statistical reports.

INFORMATION MANAGEMENT: Managed MILPER data, dental/medical records, and training files; recorded vital personnel data in eMILPO, Defense Civilian Personnel Data System (DCPDS), and other automated information management systems, monitoring input and access to safeguard data integrity. Reviewed recruitment materials and correspondence for accuracy, completeness, and conformance to policies and procedures. Represented management at regularly scheduled meetings, briefing sessions, and conferences.

U.S. Department of Interior

03/2012 to 06/2012

1101 SW Ohio Avenue

District of Columbia, United States

Average hours per week: 40

Employee and Labor Relations Representative

Federal Grade: GS-09

Supervisor: Ellice Wykes

Phone: 813-***-****

Duties, Accomplishments and Related Skills:

SPECIALIZED EXPERIENCE: Developed and continually fine-tuned human resource plans, policies, and procedures. Served as technical advisor on collective bargaining, union contract grievances, allegations of unfair labor practices, and other employee relations activities, as well as expert witness regarding recruitment and placement before Merit Systems Protection Board, Equal Employment Opportunity Commission, and other third parties. Assisted senior management in developing policies and procedures resulting from changes to instructions, memos, and letters.

HUMAN RESOURCE ADMINISTRATION: Stringently ensured compliance with federal civil rights, Equal Employment Opportunity laws and regulations, and OSHA requirements and guidelines; wrote personnel manual and developed policies and recruiting procedures reflecting that commitment. Trained, mentored, supervised, and evaluated performance of 250 employees. Developed and conducted employee and labor relations training for managers and supervisors at headquarters and in field.

PERFORMANCE MANAGEMENT: Oversaw programs through which personnel were officially recognized and rewarded for exemplary performance, given awards, and promoted. Tracked awards and appraisal metrics, pinpointing trends and defining continuing issues; conducted quality review checks and trend analysis of appraisal metrics.

INFORMATION MANAGEMENT: Updated and managed information on human resources and employee relations. Researched and compiled information on Programs of Instruction for personnel accounting and strength reporting, pay administration, vacation, performance management, personnel information management, awards, and personnel and administration systems.

Lockheed Martin

02/2011 to 07/2011

Assigned to Army Corps of Engineers IT

Chicago, IL, United States

Average hours per week: 40

Records Manager

Federal Grade: N/A

Supervisor: Gabrielle Reed

Phone: 312-***-****

Duties, Accomplishments and Related Skills:

PROGRAM AND INFORMATION MANAGEMENT: Provided management and program analyst support to dedicated organization of government engineering specialists and Information Technology (IT) service contractors charged with implementing best practices for cost-effective Information Management/IT service delivery across Corps of Engineers. Conducted surveys to assess effectiveness of records management procedures, practices, and operations, with follow-up reports of findings and recommendations. Initiated studies to ensure effective and efficient use of resources, focusing on workload, trend analysis of new information management technology, manpower utilization, and quality assurance. Also, performed comparative analysis of current program with future programs and projected cost estimates; analyzed and evaluated effects of programming changes due to slippages, delays, and funding cuts. Received and reviewed justification of resources and execution of performance schedules documentation, validated accuracy of quantitative data by monitoring current year program performance against schedules, and analyzed data to assist with implementation of program improvements. Conducted periodic record inspections and instructed personnel in proper procedure to ensure compliance with Army Records Information Management System (ARIMS), oversaw training of newly hired employees and refresher training for experienced personnel in complying with records management requirements, preparing and managing correspondence, preparing official mail. Prepared records management boxes for transport to National Archives Records Administration holding sites. Identified hard-copy and electronic records deemed to be vital to continuity of operations in aftermath of disaster. Assisted in developing new records management procedures, managed system for disposing of or transferring materials, and worked collaboratively with Security Manager to reduce amount of classified records being held.

HUMAN RESOURCE AND EEO ADVISING: Advised management on administrative inquiries, staffing strategies, retention issues, Equal Employment Opportunity (EEO), workforce planning, absence and leave issues, medical issues, removals (probationary/non-probationary), demotion, reprimands, performance improvement plans, and personnel required to meet short-term and long-range needs; provided guidance and assistance on adverse and disciplinary actions, performance-based actions, and administrative grievances, as well as situational analysis involving both sensitive and complex matters to determine appropriate corrective measures and courses of action to resolve problems based on knowledge and interpretation of administrative case law, regulations, policies, judgment and experience. Researched policy, guidance, statutes, and regulations. Revised programs when needed by monitoring transfers and work changes via employment management database tracking system. Recommended optimum use of available resources based on results of administrative studies, ongoing assessments of work process and procedures, and analyses of corrective actions designed to improve processes. Investigated complaints pertaining to discrimination, harassment, reduction in force, and Family Medical Leave Act. Resolved many employee relations problems before they escalated to formal disputes. Provided advice, counseling, and guidance to employees concerning their responsibilities and rights through dispute resolution, including grievance procedures and EEO complaints system appeals.

BUDGET SUPPORT: Received and input into databases annual project cost updates with accompanying explanations; ensured compliance with established requirements and verified that project cost data on file supported project cost estimates submitted to Congress during budget development and authorization process. Served as gatekeeper of all budget data from program managers and engineers, which entailed preparing annual guidance memoranda to senior-level managers responsible for establishing suspense dates, as well as organizing data from databases per appropriation, account, and object class by project. Analyze and evaluate documents for accuracy, completeness, and compliance with directives and budgetary constraints.

ADMINISTRATIVE AND FINANCIAL SUPPORT: Expertly used office automation equipment and software applications to review and prepare General Design and Detailed Design memoranda, status reports, master program and supplemental plans, specifications, and interoffice correspondence. Compiled and analyzed statistical data from records, previous reports and reports from other organizations, financial and cost statements, engineering circulars, and other sources. Conducted surveys to streamline procedures, practices, and operations relating to records management program. Managed regulations, circulars, pamphlets, supplements, and operating manuals for all technical and administrative areas. Produced statistical charts, graphs, and tables showing totals, subtotals, percentages, and other financial information, and prepared special and routine reports summarizing proposed budget increases, reductions, obligations, and expenditures. Ensured compliance with established procedures pertaining to format of preparation, content, coordination, release and signature on correspondence in accordance with Delegation of Signature Authority regulation. Directed mail room operations in compliance with federal, Department of Defense (DoD), and Army postal regulations.

U.S. Army Reserve

01/2004 to 05/2010

Homewood, IL, United States, and

Whitehall, OH, United States

Average hours per week: 40

Human Resource Assistant-Generalist

Federal Grade: N/A

Supervisor: Vern Shagreen

Phone: 630-***-****

Duties, Accomplishments and Related Skills:

HUMAN RESOURCE ADMINISTRATION: Applied human resource concepts, practices, laws, regulations, and policies in meeting diverse needs of 51 military personnel, in accordance with EEO and affirmative action requirements. Oversaw processing and tracking of personnel actions, operational readiness, awards, performance evaluations, suspension of favorable actions, leaves and passes, and military pay. Ensured evaluations were made on schedule; reviewed and forwarded evaluations to Civilian Personnel Advisory Center.

TECHNICAL AND CLERICAL PERSONNEL OPERATIONS: Supported military personnel programs, operations, and functions. Maintained, updated, and initiated personnel process and services actions, including conducting and coordinating Materiel Management Review Boards, processing reclassification actions, and publishing orders. Prepared correspondence and reports on strength levels and personnel status. Maintained files per ARIMS. Researched guidelines, identified discrepancies in local transaction codes, resolved errors involving personnel data by reviewing records and files, and resubmitted data.

PERSONNEL ACTION OPERATIONS: Maintained database of 201 files and medical/dental records in Electronic Military Personnel Office (eMILPO) database and Microsoft Access software. Evaluated qualifications for special assignments. Used knowledge of Military Occupational Specialties (MOS), Special Qualification Identifiers (SQI), and Additional Skill Identifiers (ASI) to update Personnel Manning Authorization Document/The Army Authorization Documentation System (PMAD/TAADS) to assign personnel to authorized positions, published duty calendars, and managed training programs. Conducted unit inspections, including enlisted and strength reports, e-mails, and incoming messages. Ran weekly security reports and handled post-locator calls. Arranged and coordinated awards ceremonies.

INFORMATION MANAGEMENT: Prepared and monitored requests for reductions, transfers, and discharges. Prepared and monitored requests for identification cards and tags, leaves, and passes, line of duty determination, military personnel (MILPER) data and information management, orders for temporary duty and travel, personnel processing, Security Clearances, training and reassignment, retention, military and special pay programs, personnel accounting and strength management, transition processing, meal cards, training support file, and unit administration. Processed recommendations for awards and decorations. Prepared, updated, and coordinated requests for evaluations, as well as requests for ID cards and tags, leaves of absence, and passes.

AUTOMATED SYSTEMS: Prepared eMILPO input and control data; read, interpreted, and reconciled eMILPO reports; determined reportable changes, category, duty status codes, and other documentation. Prepared personnel accounting and strength management. Applied provisions and limitations of Freedom of Information and Privacy Act. Entered/retrieved information from databases; created Army Human Resource System (AHRS) eMILPO accounts. Submitted actions for correction in Enlisted Distribution and Assignment System (EDAS) and Personnel Tempo (Perstempo). Used Army Time and Attendance Pay System (ATAPS) for inputting time and attendance.

EDUCATION:

Capella University

Major: Business Management

Minneapolis, MN, United States

Minor: Human Resource Management

Doctorate Degree

GPA: 3.9

Completion Date: Pending

40 Semester Credits Earned

Relevant Coursework, Licensures and Certifications:

Graduated with Distinguished Honors

Capella University

Major: Human Resource Management

Minneapolis, MN, United States

Master’s Degree

GPA: 3.6

Completion Date: 09/2013

40 Semester Credits Earned

Cum Laude

Relevant Coursework, Licensures and Certifications:

Human Resource Management in 21st Century, 4 credit hours; 21st Century Global Workplace, 4 credit hours; Talent Management, 4 credit hours; Marketing and Sales, 4 credit hours;

Chicago State University

Major: Criminal Justice

Chicago, IL, United States

Bachelor’s Degree

GPA: 2.5

Completion Date: 05/2010

140 Semester Credits Earned

OTHER:

Job Related Training:

ADDITIONAL EDUCATION: Associate of Applied Science Degree, Draughon’s Junior College, Clarksville, TN, 05/1992; GPA: 3.0; 60 credit hours.

Organizations/Affiliations:

Society for Human Resource Management

Member

Cleveland Society for Human Resources

Member

Compensation Professional Network

Member

Illinois State Council of Society for Human Resources

Member

Additional Information:

MILITARY SERVICE: United States Army, 09/27/1999 to 09/30/2003, Honorable Discharge

SECURITY CLEARANCE: Active Secret Clearance

VETERANS PREFERENCE: 10 points

AWARDS AND DECORATIONS: Good Conduct Medal, National Defense Service Medal, Army Service Ribbon, Overseas Service Ribbon

PROFESSIONAL SUMMARY: More than 12 years’ experience in human resource systems, policies and procedures, personnel actions, customer service, data management, documentation control, and office administration. Ability to provide variety of personnel management services, including management advisory functions in position classification and wage administration, recruitment and placement, and organizational design. Qualified in internal placement and recruitment, position classification, recruitment and placement advisory services, classification/wage administration advisory services, and organizational design work.

AUTOMATED PERSONNEL SYSTEMS: Electronic Military Personnel Office (eMILPO), Military Occupational Specialty (MOS), Special Qualification Identifier (SQI), Additional Skill Identifier (ASI), Army Human Resource System (AHRS), Enlisted Distribution and Assignment System (EDAS), Personnel Tempo (Perstempo), and Personnel Manning Authorization Document/The Army Authorization Documentation System (PMAD/TAADS).

HUMAN RESOURCE MANAGEMENT: Advise and brief individuals on provisions of personnel programs such as promotions, personal affairs, retention, and career progression. Comprehend and communicate mission and values of organization. Direct, plan, and administer all aspects of personnel employment programs. Process all required employment documentation and ensure data integrity and data systems management. Conduct compliance reviews. Extensive knowledge of federal pay-setting procedures to include federal Office of Personnel Management, DoD, and Civilian Personnel Management Service policies, procedures, and objectives.

PERSONNEL OPERATIONS: Develop, document, and maintain document control systems, establishing unique procedures based on guidelines and local policy. Develop logical, user-friendly systems for marking all controlled copies of documents and determining identification, indexing, and distribution, including revision status and retention of obsolete documents for legal or preservation of knowledge purposes.

CUSTOMER SERVICE AND QUALITY: Display impeccable communication skills and professionalism in dealing with people concerning confidential human resource issues. Enlist trust and provide guidance when conducting interviews or addressing personnel and human resource issues. Develop policies and procedures and launch various protocol to ensure all aspects of quality control are addressed and in compliance with organizational goals. Analyze reports and records activities, report inefficiencies to supervisors, and recommend corrective actions to improve operations.

RECORD AND INFORMATION MANAGEMENT: Accumulate, organize, and analyze data for current, future, and historical reference. Use various computer systems, programs, and custom software applications such as Defense Enrollment Eligibility Reporting System, Personnel Data System, and Reserve Management Vacancy System. Develop automated processes to expedite workflow. Meticulously remove obsolete, superseded, changed, amended, or revised documents in timely manner, routinely reviewing files to ensure all items are correctly sequenced and placed. Incorporate all quality issues and privacy procedures, ensuring compliance with local, state, and federal human resource regulations.

COMPUTER AND OFFICE SKILLS: Microsoft Office Suites, 10 key, facsimile, scanning, editing documents

RECOMMENDATIONS:

+ “I highly recommend Frankye Hunter as a candidate for employment. Frankye was employed by the US Army Corps of Engineers (ACE-IT) as the Records Manager [and] was responsible for maintaining the guidelines, policies, and procedures for the management of all the Chicago District’s records. Frankye has excellent communications skills. In addition, she is extremely organized, reliable, and computer literate. Frankye can work independently and can follow through to ensure that the job gets done. She is flexible and willing to work on any project that is assigned to her. Frankye was quick to volunteer to assist in other areas of company operations, as well. Frankye would be a tremendous asset and has my highest recommendation.” Gabrielle L. Reed, IT Chief, ACE-IT

REFERENCES:

Gabrielle Reed

U.S. Army Corps of Engineers

Information Technology Chief

312-***-****

ac4dec@r.postjobfree.com

Professional Reference

Ellice Wykes

U.S. Army Reserve

Secretary

813-***-****

Professional Reference

Vern Sjogreen

U.S. Army

Recruiter

630-***-****

Professional Reference



Contact this candidate