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Project Manager Data

Jacksonville, Florida, United States
February 06, 2018

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John Malcom

**** ******** ******* *****

Jacksonville, FL 32258

Tel: 904-***-****


Graduate degreed professional with over 15 years of quantitative, data centric, operations research analysis, process improvement, and project management with global financial, Fortune 100 companies utilizing certified Six Sigma, process improvement and big data mapping and analysis, to improve bottom line performance

Baptist Health, Senior Consultant, Operational Performance Improvement 12/2016 to 3/2017

Conduct Lean and Six Sigma analysis and projects to reduce the cost of service, reduce defects, and support ACA Health Care reporting requirements

Analyzed large health care data sets and mapped to core care processes to improve validity and reliability of the data and effectiveness of the processes

Reengineered applications development process to reduce waste and cycle time and Reduce rework from defects

Identified process and data Kaizan opportunities and prioritized for execution. Managed to successful completion

Completed projects resulted Reduced execution time for critical care activities and reduced patient mortality rates

Florida Blue through BTG, Project Manager, Jacksonville FL 3/2016 to 9/2016

Managed a portfolio of projects for the care organization

Performed enterprise level data analysis and mapping to determine which data elements and element combinations would provide the most accurate picture of operational performance

Developed requirements documents specifying data sources and data elements and business rules to produce accurate and reliable results with validated data

Document potential process improvement opportunities to support cleansing and validating data for compliance reporting

Defined qualitative and quantitative success criteria based on business objectives. Tested against success criteria

Developed and tested decision models based on the Analytical Hierarchy Process (AHP), Regression, and simulation modeling using third party patient, provider, insurer, and government statistical data

Monitor and successfully managed implementation for adherence to business targets and Federal ACA compliance requirements

Community Hospice through SCI, Contract Business Process Improvement/Project Manager, Jacksonville FL 8/2015 to 2/2016

Managed Six Sigma process improvement projects for administrative and back office functions for this number one provider of Hospice Services in North East Florida

Facilitated current state process and data mapping and improvement sessions for Operations, Administration, Marketing and Sales Divisions.

Worked with key C-Level staff and stake holders to define the future state aligned with Five Year Strategic Goals

Managed the road map through the DMAIC Process to achieve the future state process

Key improvement projects resulted in a significant reduction in defects for the provision of HR services and measurable improvement in client satisfaction for key satisfaction indicators

Citi Group Senior Vice President/Program Manager, Jacksonville FL September 2013 – February 2016

Manage a group of multidisciplinary analysts and subject matter experts for the reengineering of global retail banking processes as a part of the number one business transformation program in the global bank

Developed a process to assess the validity and reliability of data used to make strategic and operational decisions

Designed and built statistically based, deterministic, and simulation models to analyze bank/ customer interaction data for retail, commercial, and investment business areas to determine key factors contributing to the accomplishment of strategic business targets

Forecasted the outcome of various models for achieving future business objectives

Formulated a multi factor framework based on the Analytical Hierarchy Process (AHP) for key product decision makers to select the Product Road Map for achieving their targets

Managed a six week transition to the Agile Development Methodology

Adopted Agile approach achieved a 18% reduction in schedule time and a 23% reduction in first time defects

Ally Financial, Process Improvement Manager, Jacksonville FL June, 2011 – September 2013

Managed a group of five Six Sigma Black Belts responsible for conducting Business Process Assessments, and Improvement Projects for Ally Financial Servicing Customer Care, the number one auto finance company in the U.S.

Conducted 32 six Sigma Business and Technology Process Improvement Projects resulting in over 15M in savings and a 28 point improvement in assessed quality for customer interactions over a two year period

Designed and implemented a multidisciplinary, stochastic, deterministic, and simulation based methodology for analyzing mined financial data to identify key factors contributing to performance and predict trends by population segment with a particular focus on Millennials

Accenture, Digital Production and Content Services, Director, San Jose, CR June 2008 –February 2011

Managed a site of 300 of professionals for the delivery of Marketing and Customer Care Digital Production Services, e-Commerce Systems, Web Development, and Web Analytics for Fortune 100 Companies to include Citi Financial, Google, Yahoo, and General Motors

Designed and implemented a successful Analytics Service offering contributing five percent to annual earnings in the first six months of availability

Efforts contributed to a successful sale of the company as a start-up (Avventa) to Accenture


B.S. in Management, Troy State University, Troy AL

M.S. in Quantitative Methods, University of Southern California, Los Angeles, CA, with a concentration in Quantitative Methods 4.0 GPA


Commissioned service in the U.S. Army as an Operations Research Analyst with experience applying a range of analytics to policy analysis at the operational and national strategic level

Adjunct Professor for the Universities of Southern California, Denver, and Phoenix teaching Quantitative Methods and Business Research Analysis

Professional Certifications

Military Operations Research Analyst

IBM Systems Engineer IBM, 1986

IBM Software Engineer, IBM 1986

Lean Enterprise Architect, Affiliated Computer Systems (ACS), 2006

Six Sigma Black Belt, Convergys, 2007

Significant Recognition

2-Time Winner of the Malcolm Baldrige National Quality Award for work on project with IBM Corporation

IBM Golden Circle awardee

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