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Customer Service Administrative Assistant

Ottawa, Ontario, Canada
February 06, 2018

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Mark Anthony Corkum

**** ******** ***, ******* ** K4A 3R6


A trustworthy leader that is responsible and loyal. A solid understanding of what clients expect in a professional setting. Strong knowledge of client and computer skills aimed at providing outstanding client service.

H ighlight of Qualifications:

Technical Skills:

● MS Office, Excel, MS Outlook, Access,MS Word and PowerPoint

● Transcription, STAR and PHS trained

● Working knowledge of spreadsheet preparation

● Trained in management and leadership

● Several years as a shift supervisor

● Knowledge in maintaining and adapting schedules

● Many years of community service in the way of volunteering

● High attention to detail

● Able to operate office related equipment-fax, photocopier

● Completed a one month work term at NSHA, in the Vascular Lab and Orthopedic Departments

Communication Skills:

● Client oriented, dedicated and strong work ethic

● Great customer service and interpersonal skills

● Strong problem solving skills and adaptable to varied situations

● Strong team player and able to work independently Education:

Medical Administration Specialist Eastern College, Halifax NS, 2015 Damage Control Console Operator Canadian Forces School of Engineering, CFB Halifax, Halifax, NS, 2008

Cook Canadian Forces School of Administration

and Logistics

CFB Borden, Borden, Ontario, 2001-2003

Hotel/Restaurant Management Thompson Education Direct 2000

Culinary Arts Program Nova Scotia Institute of Technology 1994-1997

Work Experience:

Research Assistant Naval Museum of Halifax (DND) 2009-2014

● Assisted Curator with research projects

and displays

● Maintained the curatorial database

● Managed front desk and gift shop

● Assisted visitors with research requests

● Prepared and maintained, cash,

receipts, donations (cash) and deposits

Cook (Master Seaman/Supervisor) Department of National Defense 2001-2009

● Supervised and assisted subordinates

meeting service deadlines and training

● Accepted responsibility and criticism

with maturity

● Operated Damage Control Systems

Console at sea

● Prepared and maintained schedules

● Prepared written assessments of


● Maintained a stock taking database

● Compiled the N avy’s 100 Year

Celebration cookbook

● Resolved employee disputes

● Accustomed to working long hours with

limited breaks

● Works well under extreme conditions

Professional Development and Certifications

S tandard First Aid 2015

WHMIS 2015

Damage Control Console Operator 2005

Diploma with Highest Honors Hotel/Restaurant Management 2000 Journeyman Cook’s Red Seal Certificate 1999

Volunteer Experience:

Citizens on Patrol (Halifax Reg. Police) 2003-2004

● Patrolled Halifax West, reporting

crime/emergencies to police

● Maintained detailed logs and operated

police communication devices

● Worked as a member of a team with a

goal of serving the community

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