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Customer Service Social Media

Evansville, Indiana, United States
February 06, 2018

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Katelyn J. Henning

**** ****** **** *****, ********, IN 47630



A focused and dedicated professional who studied Public Relations and Advertising at the University of Southern Indiana. Goal-oriented and hardworking. Able to manage time and deadlines. Outgoing with strong communication skills, with strengths in leadership and relationship building. Work Experience

Shoe Carnival, Inc. Evansville, IN

Recruiting Coordinator

Manage candidate sourcing for 400+ retail locations in the US. In charge of 3-4 Leadership Seminars per year. Responsible for coordinating flights, hotels, and schedule. Provide support to field managers in navigating recruiting software.

Greek Palooza, Evansville, IN


Worked on the Company website, managed open house events and advertised promotions to the public via social media, including Instagram, Facebook, Twitter.

Dick’s Sporting Goods, Evansville, IN.

Customer Service Specialist

Management responsibility for supervision of cash flow and balancing store finances. Interacted with customers to enhance customer satisfaction. Supervised 8+ employees and handled customer service issues.

January 2016 to present

September 2015 to December 2015

September 2011 to January 2016


University of Southern Indiana, Evansville, IN August 2011 to December 2015 Bachelor of Science, Public Relations and Advertising Relevant Course Work

Courses: Diversity & Mass Media, Survey of Contemporary Broadcast, Media Production, Mass Communications Law, Public Relations Administration, Crisis Communications, Public Relations Writing, Mass Communications Research, Advertising Design, Strategic Writing, PR Campaign Involvement

Gamma Phi Beta Sorority (New Member

Recruiter and Educator)

Rho Sigma through Panhellenic

College Mentor for Kids

Advertising Club

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