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Project Training

Snellville, Georgia, United States
February 06, 2018

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Lanette Vargas

Senior Onboarding Implementation Specialist - MINDBODY

Atlanta, GA


Result driven and highly accomplished Onboarding Training/Implementation Specialist with a proven track-record of provides software training and onboarding support to new and existing customers while cultivating new relationships with key decision-making skills. Currently seeking a position which will effectively my utilizing skills and abilities while bringing 10+ years of related experience.


Authorized to work in the US for any employer

Work Experience

Senior Onboarding Implementation Specialist


February 2014 to Present

• Provide software training and onboarding support to new MINDBODY customers.

• Provide senior-level support to the Onboarding Team by assisting with project management, knowledge management, supporting Onboarding Specialists, and other responsibilities.

• Assisted Sales staff with product Demo's to answer technical questions and highlight feature, functionality of software offerings.

• Work with assigned clients to provide onboarding training in line with current and future training programs, including all subscription levels.

• Perform other trainings as assigned (Refresher, Data share, Franchise, and others).

• Schedule additional training sessions for clients after each completed training session as-needed.

• Work with clients to identify, correct, and advise on how to align business objectives within the MINDBODY software for long-term success.

• Identify client needs, and recommend or coordinate additional value add services and products.

• Continue ongoing training to increase training skill sets, MINDBODY software technical knowledge, company knowledge, and industry knowledge.

• Follow up with assigned accounts as-needed to accommodate the client's needs and keep them on track with the onboarding process.

• Perform other duties as assigned, such as mentoring new Onboarding Specialists, creating resources to support training, or other projects related to the position.

• Be available in the Site Setup Queue during cancellations or unhooked OS time. Implementation Account Manager


February 2014 to March 2014

• Educated clients and employees on proper software configuration, all modules within the product lines, and accounting techniques that fully leverage system capabilities while maximizing operations.

• Conducted on-site, on-line, and phone training for customer's project managers and employees to ensure that all setups are completed and to make sure the client is completely operational and comfortable with the applications.

• Logged all trainings and capture relevant details regarding client interactions/services.

• Helped train and mentor new trainers.

• Developed end user documentation.

• Provided Help Desk support.

• Submitted software enhancement requests and report bugs.

• Provided telephone and onsite consultation to clients needing assistance.

• Created detailed documentation for software guidelines or system procedures as requested by clients and upper management.

• Reported data integrity issues to Product and Development teams while capturing all relevant information including screen-shots, replication steps, points-of-failure and possible financial impact to clients' business operations.

• Provided outstanding software training support

• Documented all training sessions and capture relevant details regarding topics discussed, post training action items and relevant issues.

• Collaborated with Project Managers to understand order status, operational dependencies, client expectations and project milestones that are critical to a successful implementation.

• Assisted Sales staff with product Demo's to answer technical questions and highlight feature, functionality of software offerings.

• Identified client needs, and recommend or coordinate additional value add services and products. Implementation Consultant

Quality Assurance at UPS Supply Chain Solutions

October 2013 to March 2014

• Responsible for executing and maintaining existing test scripts and for assisting QA management with the project development life cycle.

• Consulted as the liaison between the new client and internal departments including sales ops, payroll, benefits, 401(k), risk management and field Client Services.

• Worked closely with project teams throughout testing phases to provide input for improving project designs.

• Reviewed testing results with Application Development teams to ensure applications meet business needs. Implementation Analyst / EDI Developer at SAP

February 2011 to October 2013

• Managed the client implementation process from start to completion while developing and maintains effective, proactive relationships and communications with clients and/or associates to contribute to a successful overall client experience.

• Responsible and accountable for data mapping with EDI Communications by Implementing and confirming customer project deliverable thru completing connectivity testing. Implementation Analyst /Project Management


April 2006 to February 2011

Implementation Analyst


Bachelor of Science in Computer Information System NEW YORK CITY TECHNICAL COLLEGE

1993 to 1996

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