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Customer Service Manager

Atlanta, Georgia, United States
February 06, 2018

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Kyshawnda Dixson

Pensacola FL.***** 214-***-****

Profile: Proven ability to drive business growth and improve workflow efficiencies while maintaining the highest standards in customer service and adherence to regulatory guidelines.

Skills & Abilities


Appointment Setting

Customer Service

Mail Handling


Record Maintenance


Conflict Resolution

Payroll Processing

Travel Logistics


Trillium Drivers Operations Manager November 2014- Aug 2016

Maintain dispatch for all current drivers and new drivers hired.

Responsible for maintaining all current driver files, maintaining all documentation as required by company policy and federal or state regulations for field staff employees.

Responsible for new hire W4 forms, I-9 forms, reference checks, social security number verification, criminal background checks along with any other important documents that are required.

Contributes toward the achievement of company’s strategic and operational objectives

Examine records to make sure employment verification, I-9/W-4 Forms were correct and current

Perform payroll while also handling/issuing global cards and loading them.

Assisted with employee training and compliance

Assume overall responsibility for the branch in the absence of the Branch Manager.

Perform Constant communication with clients in regards to the drivers that we have currently working for them.

Handle/ Oversee all Workman’s Comp Cases while scheduling all light duty work, maintaining all paperwork, verifying that they working, receiving all Doctor Appointment and Paperwork.

Maintain all open / close assignment that the drivers are placed on in the Staff Suite System.

Maintain all driver referrals.

Trillium Construction Operations/Recruiter May2013- November 2014

Responsible for the developing, evaluating and recruiting of all construction personnel including, plumbers, journeymen, HVAC technicians and electricians.

Effectively negotiate pay/bill rates on individual orders within the limits set forth by management.

Diplomatically resolve any issues with field staff employees involving pay discrepancies, working conditions, counseling, discipline, etc.

Follows up with client and employee to ensure that a satisfactory placement has been made.

Take appropriate action if client or employee isn't satisfied with the placement.

Execute and maintain all documentation processes as required by company policy and federal or state regulation for field staff employees including new hire and I-9 forms, reference checks, social security number verifications, criminal background checks, and any other pertinent documentation required by the client.

Maintain frequent contact with sales account reps and other branch personnel to discuss the availability of field staff employees by skill categories and to anticipate clients' needs.

Strives to keep branch expenses low by maintaining awareness of client credit issues, unemployment concerns, and worker's compensation issues. Reports any concerns to management.

Assume overall responsibility for the branch in the absence of the Branch Manager.

MTM Technologies, LLC Coordinator/Support November 2011- May 2013

Perform detailed expense reports and request for capital expenditures.

Coordinate domestic and international travel arrangements, including booking airfare. Hotel and transportation for our Managers and Field Technicians.

Oversaw guests and routed deliveries and courier services.

Maintain strict confidence and organize all new hire and temporary paperwork.

Prepare company information, related material and distributed it to candidates.

Complete data entry, track resumes and maintained the applicant tracking system.

Compile annual recommendations for end of fiscal year budgets.

Establish new accounts with our different vendors and supplies.

Oversee name badges and ID’s for former and new employees.

Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors, and resolving a range of administrative problems and inquiries.

US Oncology Sammons Cancer Center Front Office Scheduler November 2007 to August 2011

Coordinate with patients, physicians and staff members to develop schedule for chemotherapy treatments. Also, set up follow up appointments as needed.

Faxed, filed and mailed out various forms and letters for the doctors.

Managed and updated doctor’s hospital appointment lists daily.

Analyzed any delays and facilitate appropriate action.

Answered and managed high volume incoming and outgoing multi-line switchboard.

Organized, sort and assigned mail distribution for all employees.

Maintained a clean reception area, including lounge and associated areas.

UT Southwestern Medical Center Clinical Service Assistant August 2006 to November 2007

Scheduling patients over the phone with the various ENT doctors.

Successfully answered multi-line telephone.

Conducted rescheduling of doctor’s appointments or bumps-list.

Rescheduling patients according to the date that the doctor is out of the clinic.

Responsible for insurance verification and referral contact lists.

Interact with the patients for supervision of health checkups as well as resolve queries.

Ensured paperwork was precisely filled out and submitted to all appropriate personnel.

Maintain close communication with nurses by use of pages and 2way walkie talkies.


Jefferson Davis Community College June 97 Brewton, AL

Alabama State University August 97 Montgomery, AL

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