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Customer Service Mental Health

San Jose, California, United States
February 07, 2018

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Aldo Hernandez

San Jose, CA - 408-***-****


A dedicated and passionate professional 3 years of direct service experience in a setting with diverse client populations including adults, transitional age youth, and adolescents.

Highly motivated recent college graduate with a BA in Psychology looking to gain work experience in the field of human resources where I can apply my coursework within an organization.

Proficient with Microsoft Excel, MS Office, Powerpoint, SPSS, Keynote, and data entry.

Specialties include the ability to provide adult’s rehabilitation and restorative skill based services as well as case management and referral services, and preparation for independent living and improved self-sufficiency.

Skilled in collaborating with various service providers such as therapist, clinicians, social workers, and counselors in order to meet the client's needs.


Strong customer/direct service skills

Fast typing speeds.

Effective communication skills and strong multi-tasking in any situation

Able to work well in fast pace environments

Willingness to continue to learn and grow in my preferred field

Strong commitment to my employees and employers

Responsible and punctual, very self-motivated and dependable



Critical/ Quick thinking



Rehabilitation Case Manager – Adult Outpatient Mental Health

Bill Wilson Center

July 2017- Present


As a Rehabilitation Case Manager I provided adults and older adult’s rehabilitation and restorative skill based services as well as case management and referral services, and preparation for independent living and/or improved self-sufficiency. I also provided counseling services utilizing the Transformation Care Planning model to improve client’s emotional wellbeing and life domain functioning. I also provided rehabilitation counseling, skill development, assessment and treatment planning under the supervision of a licensed therapist


Intake and assessment services.

Provides Rehabilitation Counseling, Skill development, case management services to assist clients to improve life domain functioning.

Provides skill based and solution oriented focused care

Services are provided in the natural settings such as community, home, and schools to improve accessibility and generalization of skill development

Maintain appropriate paperwork and standards for mental health services, and case management according to standards and regulations

Provide in-home and community Mental Health Services and case management services.

Assist in skills-building to improve life domain functioning.

Assist in treatment planning to develop an “Individualized” Treatment Plan.

Complete all necessary regulatory documentation required County Department of Mental Health/Medi-Cal.

Maintain appropriate paperwork and standards for mental health services, and case management according to standards and regulations

Participated in Quality Assurance/Quality Improvement activities and initiative

Maintained statistical data and complete reports as required.

Able to communicate effectively, get along with coworkers and management and deal effectively and professionally under pressure.

Assist clients with developing educational and vocational plans.

Participate in agency Safety initiatives and proactively report safety issues to management immediately


Uplift Family Services

Los Gatos, CA


January 2017 to July 2017

As a Counselor my main two tasks were managing the environment and implementing therapeutic behavior strategies. I assisted the supervisor with the daily oversight of operations of the residential treatment program and staff. I was also responsible for assisting the supervisor with policy and procedure implementation, internal communications with staff and county partners, daily coordination and monitoring of services, and completion of all mandatory reports. I was also at times asked to work independently to collect, interpret and report program results.

• Creating the daily census

• Filing, auditing and monitoring clients files.

• Emergency Commercially Sexually Exploited Children intakes

• Working closely with Santa Clara and Los Gatos Police Departments with emergency intakes

• Handle crisis phone calls and walk-in crisis situations

• Provide individual and group counseling to residents

• Discipline youth and recommend or initiate other measures to control behavior

• Daily, weekly and monthly program reports

• Maintain and dispense appropriate medications

Builds solid, cooperative, culturally responsive relationships with youth and families as well as community resources to assist with the planning, organizing, implementation and evaluation of appropriate activities to achieve family identified goals.

Builds on individual strengths, concerns, and needs with balanced focus on the family as a unit to assist in the implementation and achievement of goals and outcomes.

Work with the client's family

Conducts observations regarding specific target behavior, track progress and modifies plans with the family to support their intended identified outcome.

Identifies behavioral triggers

Provides targeted mental health services consistent with service plans,

Provides and documents other non-billable services and activities as required.

Participates in the implementation of treatment plans, crisis intervention plans, and safety plans as created by licensed clinicians

Maintain a daily log which monitors each resident’s behavior and feelings as they are related to current situations in daily living as well as school information, medical visits, and incident reports.

Implement emergency procedures in the event of crisis situations – both behavioral and environmental.


The terraces of Los Gatos

2012 - 2013

Server, provided direct customer service serving, hosting, and phone duties. Responsibilities with opening and closing the restaurant that included handling all money and register balancing duties, and safe access.


BA in Psychology

California State University-East Bay

Hayward, CA

December 2014 to July 2016


San Jose City College


HS - High School/GED




First Aid and CPR

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