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Human Resources

College Station, Texas, United States
February 07, 2018

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Human Resources Professional

Dedicated Human Resources professional in progressively responsible positions within both corporate and manufacturing environments. Award-winning entrepreneur with a proven track record of contributing to business growth and ensuring customer satisfaction. Excellent communicator, highly motivated, detail-oriented, problem solver, adaptable to changing environments, team player with proven leadership abilities.

HR Administration Experience

Created data matrix to track voluntary turnover trends, tuition reimbursement and telecommute arrangements.

Implemented human resources policies and procedures consistent with organizational values and goals.

Conversant with industry trends, practices and applicable federal and state requirements related to human resources and employment.

Developed and maintained relations with recruiting sources, monitored compliance with EEO and Affirmative Action Plans.

Assisted managers in developing job descriptions, performed job evaluations and recommended appropriate salary action and administered benefit plans.

Conducted and created new training material to keep employees up-to-date and compliant on ever-changing procedures and regulations.

Implemented HR programs including, but not limited to, employee relations, compensation, staffing, succession planning, benefits, performance management and training for a 1200+ employee base.

Performed benefits administration to include claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees.

Processed payroll for office staff using ADP payroll program. Maintained and updated all personnel files, job titles and job descriptions.

Managed all pre-employment duties including recruitment, interviewing, reference checking, criminal background screening, drug testing and verifications of licenses and degrees.

Notable Achievements

Chief Executive Officer of an award-winning, role model dog day care and boarding facility in Tempe, AZ. Grew the business from a promising startup with approx. $115K in sales (150 customers) and three employees to a model franchise with a professional staff of 10 employees. Increased revenues and customer base to >$300K with >1,000 customers during the most intractable economic downturn in generations. Reduced employee turnover by 25% by professionalizing the workplace and implementing HR expectations communicated amongst Fortune 500 companies. High customer satisfaction and organizational reputation as evidenced by various internet reviews, local TV and newspaper spotlights and competitor reconnaissance.

Work History

HR Generalist, Employee Relations, SMS, a Lockheed Martin Company Mar. 2014 – Apr. 2016

HR Specialist, Comfort Keepers, Scottsdale, AZ Apr. 2013 – Nov. 2013

Owner, Dog Days Doggie Day Care & Boarding, LLC, Tempe, AZ Mar. 2006 – Dec. 2012

Human Resources Partner, International Business Machines (IBM), East Fishkill, NY Jul. 1998 – Jul. 2003

Human Resources Manager, BANTA Direct Marketing Group, Danbury, CT Oct. 1995 – Jul. 1998

Human Resources Specialist, Amphenol Corporation, Danbury, CT Nov. 1993 – Oct. 1995

Education & Certifications

Professional in Human Resources (PHR) Recertification November 2015

Human Resources Certification Institute (HRCI)

Certified Professional (SHRM-CP) November 2015

Society for Human Resources Management (SHRM)

Volunteer Experience

Office Administration, Family Promise of Bryan-College Station, TX April 2017 - Present

HR Clerk/Administrative Assistant, YMCA of South Mountain, Phoenix, AZ January 2012 – July 2012

Executive Assistant, Bravery Project, Phoenix, AZ December 2011 – June 2012

Honors And Awards

Best of Tempe, U.S. Local Business Association (USLBA), 2008 & 2009

AZ R.E.S.C.U.E. Organization Partner of Choice 2006 - 2011

Women’s Leadership Institute, IBM, 1999 & 2000

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