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Manager Microsoft Office

Koster, NW, South Africa
February 06, 2018

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Shevonne Tlotlo Matlhare

***** ****** ******, ******** ****

Contacts: 082*******


Dear Recruitment/Personnel Officer

Administration Clerk

I am applying for the advertised vacancy Administration clerk. Your job posting states that you are in search of a resourceful, flexible individual. I believe I possess these qualities as well as an organized mature and personable attitude. I take ownership of tasks and I am a creative problem solver. Qualities I trust will add value to your organisation.

Additionally I am proficient in:

Technology Microsoft office (excel, word, outlook and PowerPoint), reports, and word processing.

Communication interact with all levels of people confidently and frequently exchanging information about office operation.


Time management.

Planning skills.

I have worked as a claims clerk (accounting) for over three years now, and have experience as a cashier (people skills & eye for detail) in the co-operation stores. This has equipped me with valuable skills that I would bring to this position. Thank you for taking the time to review my application. I may be contacted at any time during the day, should I be considered a suitable candidate. Sincerely

Shevonne Matlhare

Shevonne Tlotlo Matlhare

32961 Tshipa Street Mamelodi East Pretoria. Cell: 082*******. Email: Summary

Proactive and attentive Claims clerk (export as well) with background in customer services. Organised and driven with the innate ability to stay on task. Detail-oriented and multi-tasker whom thrives in challenging environments.


Administrative support



Valid South African License

Clean driving record

Fluent in English/Afrikaans

Independent thinker

MS Office proficient

Client liaison

Telephone etiquette


Claims Clerk @ AGRINET May 2014 – Currently


Responsible for good internal and external

customer relationships

Build good relationships with internal

and external customers.

Keep internal and external up to date all


Ensure internal and external customers

understand fully the detail of the terms

and conditions as per Company policy

towards claims.

Responsible for handling all admin related


Handle incoming calls, faxes and emails

from clients

Forwarding invoices and POD’s to


Liaise with relevant logistics and claims


Transfer customers calls to relevant


Liaise with the call centre regarding

pending orders

Liaise with the sales Reps regarding

claims / handle their claim

Responsible for claims against a designated credit controller Handle the administration of supplier claims

Liaise with product managers regarding the product quality and get advise on the possibility of a supplier claim

Liaise with the supplier regarding claims

After receiving feedback, submit a claim to the credit department

Submit claim on system and cross reference to supplier claim

Filling of relevant documents

Handle all queries from internal

and external clients received by the

credit controller or client

Register claims on the system

Investigate the claim according to

the policy

Present the claim for authorization

Communication to client when

additional info is needed to pass the

claim and get it authorized

Follow up with receiving

department on stock send back but

not GRV’d to enable the claim and

credit to balance

Follow up on authorization to pass the


Update claims on the system to create a

credit note

Follow up with credit controller to ensure all

credits are passed

Handle different claims which includes price

claims, repair claims, shortages, goods in

transit that are damaged, items being send

back, suppliers claims, contracts, re-invoice

of goods that are not invoiced

Handling Exports claim

Cashier (consultant) @ Agrinet (Land Mark) January 2013 – April 2014 Cashier @ AFGRI (Farm City Pretoria) July 2008 – October 2010 Entails:

Receive payment by cash, check,

credit cards, vouchers, or automatic


Issue receipts, refunds, credits, or

change due to customers.

Count money in cash drawers at the

beginning of shifts to ensure that

amounts are correct and that there is

adequate change

Greet customers entering


Maintain clean and orderly checkout


Establish or identify prices of goods,

services or admission.

Weigh items sold by weight in order to

determine prices.

Calculate total payments received during

a time period, and reconcile this with

total sales.

Compute and record totals of


Keep periodic balance sheets of amounts

and numbers of transactions.

Bag, box, wrap, or gift-wrap

merchandise, and prepare packages for


Assistant shop Manager @ The John Deere Special Store October 2010 – December 2012 Entails:

To help the lead managers in their duties.

Assistant managers are under training for

higher level posts in the organization.

To interact with the clients of the

company and understand their needs to

improve the quality of the product.

To contribute in the decision-making and

product designing process though they do

not take the final decisions.

To handle customer queries and

complaints themselves in case the

manager is not available at that time.

To interact with junior level employees

and get the work done from them by

giving tips, suggestions and

recommendations as told by the senior


To deposit cash into the firm's accounts

in a retail establishment (like a retail

store), ordering inventory and managing


Working as a link between the senior

managers and the junior team members.

Performing activities such as encouraging

employees or rewarding ace performers

for fast target completion


Coarse: Business Administration Certificate in Financial Literacy (Grade12) 2006 Institution: PC Training & Business College

Subjects: Financial Literacy

End User Computer Skills

Communications Skills

Business Administration


Project Management (Basic)


MR. Len Muscat

Owner of the John Deere Store

Cell: 076-***-****

Tel: 011-***-****

MS. Lynn Mendonca

Franchise Assist: CEO

Cell: 084-***-****

Tel: 011-***-****

MR. Johann Strydom

Manager at Land Mark (Agrinet)

Cell: 074-***-****

Tel: 012-***-****

MS. Kim Jacobs

Supervisor (Credit Controller) Agrinet

Cell: 082-***-****

Tell: 012-***-****


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