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Active Directory Technical Support

Knightdale, North Carolina, United States
February 05, 2018

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Vernon Steve Dyer

**** ******** *****

Knightdale, North Carolina 27545

Cell 919-***-****

Home 919-***-****


A seasoned dedicated and motivated professional offering 20 years of progressive experience in Networking and Technical Support.


Jamaican Grille, Raleigh, NC

Manager June 2016 – Present

Restaurant operation and management

Scheduling, staffing, payroll and maintain collaborative workforce

Culinary prep

Customer and vendor relationship

Geeks on the Way, Calgary, Canada

PC Technician /Network Administrator May 2009 – June 2016

Wireless/Wired network setup, configuration and maintenance.

System protection from Mal-ware and Spy-ware, including virus protection

Software/Hardware Installation/Training and upgrade

Data backup and recovery.

Effectively troubleshoot all system relation issue International Business Machine (IBM) Durham, NC

Level 2 Network Systems Support Engineer August 2006 – April 2016

Created and maintained user accounts in Novell Netware and Windows Active Directory environments.

Maintenance and administration of Novell Netware Server

Setup and troubleshooting of web meeting hardware devices.

Technical support for desktop and laptop hardware, software, networking, and server related issues for local on site and remote VPN users nationwide.

Support for remote wireless hand-held devices for field employees.

Support for both Active Directory and Novell environments.

Creation and deployment of standardized images for different brands and models of laptops and desktops workstations using Ghost imaging tool.

Developed documents for end-users consisting of configurations, and useful how to tips.

Support for Microsoft Office Suite and multiple versions of windows

Device procurement, configuration and deployment for field technicians.

Point of contact and support for remote field technicians.

Configure and support Lotus Notes email.

Remote support for telecommuting clients utilizing Tivoli Management Console and Citrix.

Timely resolution of assigned tickets and projects to meet Service Level Agreements.

Support for Nortel and Cisco VPN clients.

4Front Systems Inc, Morrisville, NC

Network Administrator/ PC Technician March 2004 – July 2006

Created and maintained user accounts in Novell Netware and Windows Active Directory environment for two high schools.

Maintenance and administration of Novell Netware Server

Supported network, desktops and laptops end-users in educational environment.

Installation and upgrade of software utilized in a learning environment.

Hardware Upgrades and Break/fixes for PC, Laptops, Printers, and Peripherals.

Application support derived from Novell 5.6, Windows system, Web interface, E-mail and Microsoft suite of applications.

Images deployment using power Quest imaging tool. Technical Skills

Active Directory, TCP/IP Networking, DNS, DHCP, VPN, VOIP, Gateway devices

Microsoft Windows Server Environment, MS operating system, Novell 5.x, IBM Blade Servers, MS Exchange server

Microsoft suite, Lotus Notes, Tivoli, SMS, GroupWise

Excellent command of testing methodologies, terminologies, tools, and software/hardware troubleshooting

Proficient with Remedy and Heat ticketing systems

Hardware and software Installations with the ability to quickly learn and apply new technology to existing or new infrastructure. Proficiency in various software distribution, client setup for applications and possess technical writing skills


Livingstone College, Salisbury, NC May 1997

Bachelors of Science: Computer Information Systems, Minor in Business Administration

• Honors: Cum Laude graduate, Dean’s List, Who’s Who Among Students in American Universities and Colleges.

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