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Customer Service Manager

Location:
Magnolia, Texas, United States
Salary:
35,000
Posted:
February 05, 2018

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Resume:

LORI MORREIRA

**** ***** ***** *****

MAGNOLIA, TEXAS 77354

Phone 281-***-**** Email ac4cuf@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Professional business manager with experience in administration, sales, marketing, finance, client relations, purchasing, training and development and retail management. Hard working, detail oriented, organized, open minded individual with strong communication and computer skills.

PROFESSIONAL EXPERIENCE

Insignia Marketing- DBA, VisiCare, The Woodlands, TX (1/2013-Current) Vice President Sales & Marketing

Coordinated efforts with owner to build a culture of success and ongoing business relations with healthcare industry. Directly responsible for developing a client base and achieving company’s financial goals through defining and managing sales and production teams. Monitored marketing opportunities, competitor activity and managed tradeshow event planning.

Lori’s Gift Shops, Carrollton, TX (11/2009 – 1/2013)

Store Manager

Responsible for the day to day operation of the Memorial City location; including customer service, cash management meeting sales and profitability goals, purchasing, inventory management, staffing and employee training.

Higher Planes, Conroe, TX (5/2008 – 5/2009)

Material Control Manager

Responsible for processing incoming work orders, material procurement and processing purchase order requests. Additional office responsibilities include invoicing, filing, answering phones and customer service.

Texas New Community/Lone Star HCS, Conroe, TX (3/2007 – 5/2008) Communications Coordinator

Responsible for creating, editing and developing all company communication outlets. Additional responsibilities included light bookkeeping and general human resources.

Foley’s Department Stores, Houston, TX (1995 – 2006)

Manager Accounts Payable

Responsible for management, reporting and follow up of company debit balances. Acted as lead contact and coordinator for claims, trial balance and master file systems. Facilitated accounts payable training classes to stores, merchants and trainees. Managed control aspects of inventory reconciliation process.

Assistant Manager Vendor Relations

Responsibilities included; managing and developing the vendor relations staff, ensuring the department provided highest level service through timely response to vendor inquiries and disputes, assisting in the preparation and execution of inventory reconciliation process and completing all necessary reporting and auditing for the area.

Assistant Buyer

Responsibilities included forecasting sales and markdowns, completing required reporting, managing weekly open to buy and merchandise flow. Developed and maintained vendor relationships, negotiated merchandise allocations, advertising and markdown dollars. Coordinated with support areas to ensure business plans were properly executed at the store level.

ADDITIONAL PROFESSIONAL EXPERIENCE

Broadway Stores Inc., Los Angeles, CA

Bullock’s Department Stores, Division of R.H. Macy’s, Los Angeles, CA Macy’s Department Stores, Garden City, NY

EDUCATION

Lone Star College, The Woodlands, TX

Associate of Arts Degree – Summa Cum Laude, Phi Theta Kappa

Nassau Community College, Garden City, NY

Freeport High School, Freeport, NY

Regents/College Preparatory Diploma

COMPUTER KNOWLEDGE & SKILLS

Microsoft- Word, Excel, Access, PowerPoint, Outlook, Publisher

Adobe Illustrator, Quickbooks, Windows 10, CRM Systems

AWARDS AND ACHIEVEMENTS

Presidents List –Montgomery & Kingwood Lone Star Colleges

Member of Phi Theta Kappa Honor Society

Assistant Buyer 4th quarter

#1 Club Manager

Area Sales Manager of the Year

National Honor Society

REFERENCES

Available upon request.



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