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Technical Support Quality

February 05, 2018

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Seeking a challenging position as a highly reliable Quality Analyst of 6 years experience in the industry to improve company performance by employing the best long-term quality strategies possible


● Designed quality regulations and evaluations based on monitoring data flow against quality standards

● Retrieved and analyzed QI information to identify root causes of performance gaps and QI problems

● Reviewed and modified quality assurance programs to test performance according to user spec and data inputs

● Provided relevant Quality Control training to employees – Provided presentations to others in the department/company on issues of quality checking

● Participated in QA committees

● Collaborated closely with internal business units

● Assessed performance of other quality analysts


WNS Global Services Jan 2013 – present

Senior Quality Analyst

● WNS deals with business process outsourcing services focusing on customer all across the world.

● Working as a Senior Quality Analyst in charge of monitoring calls related to home

&property insurance for the Australian Insurance Giant ‘Suncorp’. Hutchison 3 Global Services, U.K. Ltd., Feb 2010 – Jan 2013 Customer Finance Advisor

● H3G is a telecom company providing mobile and broadband connections to our esteemed customers across U.K., Ireland and Australia.

● Working as a Finance advisor in charge of handling calls related to soft collections for the telecom giant

● Understanding the customer’s needs to help them and have a good experience with the company and also improving the brand value of the organization in the process. Highlights:

● Acknowledged for the efforts & rewarded with:

Certificate of Excellence for “Outstanding Overall Performance for the Month” twice.

In charge of mentoring and handling the entire outbound finance team for a period of 7 months in the current job role.

Wipro BPO (Kolkata): Oct 2007 – August 2009

Technical Support Executive

● Wipro BPO is a leading provider of business process outsourcing services focusing on multiple horizontals and verticals. It works towards integrated solution approach providing prime value to customers through process standardization, process simplification and process optimization.

● Worked as a Technical Support Executive for British Telecom with a key job role of analyzing and solving internet based issues for the esteemed customers and providing on call solutions to the issues related to BT landline connections. 24/7 Customer (Bangalore): Dec 2004 – Dec 2006

Quality Analyst

● 24/7 Customer is a predictive interactions and contact center solutions provider that owns and delivers business outcomes across the customer lifecycle.

● Joined as a Telesales Executive for J P Morgan Chase and worked as an insurance provider for the pre-existing credit card holders


● Acknowledged for the efforts & rewarded with:

Certificate of Excellence for “Highest No. of sales in a month” t wice.

Recognized for achieving good quality scores.

Valued as a Floor Support Person and was promoted as a Quality Analyst


Pursuing Bachelor of Arts from IGNOU College

● Higher Secondary from Pune University with an aggregate of 55 %


Date of Birth 14t h

July, 1984

● Address 17/1c/1, Lane no.1 Siddharth Nagar, Dhanori, Pune, Near Goodwill Orchids Apartment

● Languages Known English, Hindi, Marathi and Bengali

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