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Customer Service Administrative Assistant

Riverside, California, United States
February 05, 2018

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Carmelita R. Camacho

Mira Loma, CA

Cell (626) ***-****


Seeking a position in an office setting where I can showcase and home my organizational/

communication skills.

- Ability to focus and prosper in a fast paced environment

- Disability organized and hardworking

- Cordial personality and extremely courteous

- Ability to create beneficial relationships with co-workers and clients

- Able to communicate effectively over the phone

- E-mail, MS office, Lotus notes, Excel, Word, Power point, Outlook

- Quick Books Accounting, Pro-Com Accounting, MAS90

- 10-key by touch and sight, Typing (50 wpm)

- Test Administration for Sylvan, A+ Certification

- Workers Compensation (Medical Only) claims processing


Tri-Community Adult Education-Covina

2013-2013 / Excel for Business

I.E.A. - Santa Ana, CA

2003 - 2013 / CA11 Workers Compensation Claims Advance, CA12 Medical Coordination

Of Worker Compensation Claims, CA14 Return to Work / Disability Management in the Workers Compensation System

Sylvan Prometric - Norwalk, CA

2000 - Pro-Metric Certification for Administering testing

United Pacific Insurance - Irvine, CA

1985 - Principles of Insurance, Fair Claims Practices, Legal Concepts and Doctrines

Mountain View High School - Santa Ana, CA

High School Diploma Received

Career Advance Training - Riverside, CA

Bank Teller Certification


Receptionist / October 2017 - January 2018 - Cornerstone Staffing/Dublin Honda

Dublin, CA

Answering multiple phone lines and directing calls to appropriate personnel

Greeting visitors in a courteous and professional manner

Directing visitors to appropriate departments

Programming Key Pods for vehicle accessibility into company database

Paging on the Overhead intercom for Sales personnel, etc.

Distribution of incoming and outgoing postage on a daily basis

Administrative Assistant / July 2013 - June 2016 - Westcal Landscape

Pico Rivera, CA

ñAnswering multiple phone lines, directing the call to the appropriate personnel

ñAssist team members as a backup in the front office when needed

ñCheck & distribute daily mail

ñHandles UPS account incoming, outgoing, & returns

ñTrack & report daily production

ñProcess replies on Operation mgr. dictation or notes through e-mail

ñPrint blue prints for commercial landscaping projects

ñGather new employee packages for new hire

Switchboard Operator / Sept. 2007 - July 2013 - Partners Consulting

Yamaha, Buena Park, CA

ñAnswered multiple lines on switchboard

ñHandled UPS account incoming, outgoing, & returns

ñSchedule meetings / Teleconference with various vendors

ñProcessed replies on Operation mgr. Dictation or notes through e-mail

ñMonitor inventory level & performance to maintain sufficient inventory for stocking needs

ñRelieve Operations mgr. Of Administrative projects for work overflow

ñTrack & report daily production

ñResearch, draft and / or abstract reports

ñDealt with difficult customer situations in a respectful and courteous manner

ñDeveloped welcoming phone manner while handling all inbound and outbound calls

Receptionist / Aug. 2004 - Sept. 2007 - Jewelry Exchange

Tustin, CA

ñAnswer multiple phone lines

ñWelcoming Customer Service to walk in visitors and vendors

ñCounted numerous volume of diamonds in the Kiosk department

ñReliable and the ability to work independently under pressure

Account Payable Clerk / Feb. 2002 - Aug. 2004 - Bullet Freight Systems

Irvine, CA

ñStrong problem solving and decision making skills with the ability to develop and implement

effective action plans

ñProcessed invoices for vendors and third party administration

ñBatch / Code invoices

ñProcessed High volume of Data entry for daily accounts payable procedures

ñMonitor reports for freight carriers

References & Review performance evaluations Available upon Request

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