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Manager Customer Service

Location:
Brea, California, United States
Salary:
80,000.00
Posted:
February 05, 2018

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Resume:

TOM SKIPPER *** Carlson Drive

Brea, CA *****

Cell: 714/328-6092

ac4crt@r.postjobfree.com

SUMMARY

Distribution/Warehouse/Operations Manager – Experienced in all warehouse operations, functions and machinery. Consistently contribute to bottom-line efficiency, performance process and profit/cost im- provements. Strengths include high energy work ethic and results driven goals. Excellent organizational and communication skills, detail-oriented, effective leadership skills and team player. Ability to influence direct and indirect people in a positive manner and handle a multitude of tasks simultaneously. DIRECTOR OF OPERATIONS - Rialto, CA Dec. 2015 - Aug. 2017 Drive Devilviss Healthcare - Warehouse size 260,000 Sq.Ft. w/ approx 18k pallet locations

* Complete financial & operational responsibility incl. daily outbound volume avg. of

$300k to $400k a day & over $9M month.

* Position had 9 exempt & 90 non-exempt associates/employees

* Maintained 99% of on-time shipping.

* Worked with associates & employees insuring timely receiving to maintain quality.

* Responsible for developing skills for coaching & training staff.

* Understanding the key performance metrics of the Rialto DC.

* Ensure all whse equipment is on a PMP (preventive maintain program).

* Develop training plans for compliance of OSHA & FDA & BOP

* Maintained quality & service to provide excellent customer service on all correspondence.

* Work with on-site HR to address all associates concerns; performance & absenteeism.

* Worked in negotiation of rates for out-bound trucking shipments & LTL.

* Led Inventory Dept in cycle counting of approx, 8k locations of A,B,C & D’s per month. WAREHOUSE MANAGER - Placentia, CA Nov. 2013 - Dec. 2015 Bioseal - Warehouse size 110,000 Sq.Ft.

*Handled negotiations with LTL carriers & purchased all freight materials & office supplies.

* Met or exceeded OSHA safety standards also responsible for maintenance on dock doors, fork lifts, electric pallet jacks, conveyors, dock levers, sprinklers & security system.

*Kept accurate inventory control and daily cycle counting.

*Approximately 30 direct reports working hand-in-hand to insure OSHA and DOT regula- tions were enforced.

* Develop & implement strategic initiatives in order to achieve all appropriate supply chain goals & objectives.

* Utilize warehouse personnel to ensure productivity, safety and performance standards are met within the distribution center to secure maximum profitability with efficient man-hours. TOM SKIPPER - 2 –

DISTRIBUTION MANAGER – Ontario, CA Sept 2007 - Oct. 2013 Invacare Supply Group – Warehouse size: 150,000 Sq. Ft.

• Liaison to insure the compliance & regulations between Invacare & the BOP.

• Negotiations with administration, sales & customers on material planning, operations

& sourcing to new & existing suppliers.

• Handled negotiations with LTL carriers & purchased all freight materials & office sup- plies.

• Met or exceeded OSHA safety standards also responsible for maintenance on dock doors, fork lifts, electric pallet jacks, conveyors, dock levers, sprinklers & security sys- tem.

• Kept accurate inventory control & daily cycle counting.

• Maintained a secure “clean” & “cold” room with dietary strips, saline solution & sy- ringes. Held weekly staff meetings & team-building events. WAREHOUSE MANAGER - Vernon, CA May 2001 - Sept 2007 BW Provisions/Metropolitan – Warehouse size: 350,000 Sq.Ft.

*One of the largest grocery/meat preparation and distribution centers in Southern California.

*Extensive experience in sanitation, frozen & refrigeration requirements also productivity standards.

* Maintained written & verbal communication with management, employees, drivers & cus- tomers.

*Produced high levels of accuracy by promoting teamwork & cohesion with HR. EDUCATION

Mt. San Antonio City College, CA – 2 years Math

Cal Poly Pomona, CA – 3 years Math and Physical Education PROFICIENCIES

Microsoft Word; Excel; HP9000; SAP; CMS; WMS; RF System ADDITIONAL ACCOMPLISHMENTS

Created load schematics for loading trucks with accuracy. Exceptional work ethic. Reliable and dependable employee. Gives 110% Initiated a matrix spreadsheet to streamline efficiency of information to product managers.



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