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Business Analyst

Cleveland, Ohio, United States
February 05, 2018

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Jarell K. Thompson, MBA

**** ******** ** ***** ****** Ohio 44121



Business Process Analysis

Oracle PeopleSoft (HCM)

Security Administration


Project Management (Waterfall)

Quality Assurance

Workflow Analysis

Security Auditing

Report Writing and Delivery

HIPAA Compliance


Application Setup/Support

Data Mining/Data Analysis

EE Performance Evaluation


Case Western Reserve University, Cleveland, Ohio

Assistant Director HRIS, June 2016 – Current – Full Time

Act as a liaison between the HR, IT and the business teams

Facilitate requirements gathering sessions to understand the ask from stakeholders

Assist the IT team with developing concise business requirements and use cases to support system enhancements

Implement recruiting strategies for Information Management and Benefits vacancies

Developing business processes using task flow analysis and work-flow analysis

Utilize Waterfall approach to create and maintain projects and timelines

Serves as subject matter expert for HRIS processes and training

Provide leadership to the employee records team; manage/audit data transactions

Provide analytical support by managing all HRIS reporting and data mining

Maintain security roles/rules and access for all employees and departments across campus

Perform security audits on a weekly basis to ensure accurate tracking of roles

Serves as project lead and leads user acceptance testing functions for all system upgrades

Develop standard operating procedures to ensure efficient process engineering for future training and development

Sterling Jewelers, Akron, Ohio

Business Analyst, June 2015 – January 2016 –Contract

Research, analyze, audit, measure product purchasing options for 30, 60 and 90 day collections department.

Identify cost saving methods utilizing Microsoft Access and SQL Tools.

Implement upcoming and test current processes for possible efficiencies and improvements

Create and maintain daily and monthly workforce, performance, and system reports.

Serves as point of contact between IT and Business teams to elicit requirements for new projects

CVS Caremark, Warrensville Heights, Ohio

Business Analyst/Project Manager, April 2014 – June 2015 – Full Time

Identify client needs and develop customized data solutions

Provide systems consulting services including project planning and management

Provide systems analysis including requirements definition, user support activities, testing and documentation.

Managed team on multiple projects including liaison with internal users and outside vendors.

Validate and transform business processes into business requirements /

Assist with process re-engineering during reorganization

Developed individualized training guides for new hires

Utilize SQL and ORACLE to pull necessary data for daily/weekly/monthly reports

Responsible for the planning and analysis of complex business procedures

Provide application support for commercial products, such as Facets, FAZAL, Info-Crossing, and other.

Emergency Medicine Physicians, Canton, Ohio

Business Analyst/IT Project Manager, October 2012 – April 2014– Full Time

Develop and implement processes (SOPs) and initiatives company wide

Developed compliance procedures and processes to align with HIPAA standards

Using Microsoft Project and Project Server, develop and complete complex projects for both the IT department and the company

Interviewing, analyzing documents, draw out requirements like surveys, visiting sites, developing business processes using task flow analysis and work-flow analysis

Serve as the liaison between the business services group, process team, technology teams and other support teams

Serves as a trainer for IT department managers and team leads

Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

Proactively communicate and collaborate with high level and low level co-workers to analyze information needs and functional requirements and maintain deliverables

Horseshoe Casino, Cleveland, Ohio

HR Analyst/HRIS Manager, April 2012 – October 2012– Full Time

Responsible for daily, weekly and monthly Sarbanes Oxley Audits.

Responsible for full cycle recruiting for three separate departments

Serves as a trainer for department managers and supervisors

Provide HRIS support for over 1500 team members

Assist in the review, testing and implementation of HRMS system upgrades and/or patches.

Collect, evaluate and compress data and information from multiple sources, to resolve conflicts

Develop and implement processes and initiatives property wide

Compile, analyze and interpret data on various Human Resource and departmental issues

Using Microsoft Project, develop and complete complex projects both in IT as well as HR

Assisted in the analysis and evaluation of each position to assure wage and salary level in commensurate with job duties and responsibilities

Counseling and mentoring employees and Management team to provide impartial determination to employee issues and to seek an effective resolution.

Jo Ann Fabrics, Hudson, Ohio

Benefits Analyst, August 2011 – April 2012– Contract

Research, analyze, audit, measures and evaluate HR programs and services including team member health and welfare plans, savings plans and work/life programs

Identifying vacancies, post open job; screen, interview, and match applicant with open

positions, background and reference checks, extend offer and employee on-boarding

Responsible for evaluation and analysis of the majority of health & welfare plans with annual claims and expenses in excess of $25M annually

Responsible for evaluating compliance with all legal, security, and privacy requirements of benefit programs

Administering all benefits such as FSA, STD, PTO, medical and dental, and life insurance


Indiana Wesleyan University, Marion, Indiana

Master of Business Administration, November 2011

Baldwin-Wallace College, Berea, Ohio

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