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Project Manager Management

Toronto, Ontario, Canada
February 05, 2018

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Level II Security Clearance



Dedicated and an astute Senior Project Manager, proficient in problem analysis and solution, communication, conflict recognition, task planning, prioritizing, and economical decision-making strategic planning, governance, project definition, prioritization,

Areas of expertise include Project Management coupled with a strong background in Hardware, Software, and Change Management.

Demonstrated success with the ability to work through ambiguity, create strong impact and influence with stakeholders, Executives and Steering committee to deliver sustainable solutions.


Project Manager with 15+ yrs experience in the IT field

Extensive experience with Project Life Cycle (PLC) and System Development Life Cycle (SDLC) methodologies, Agile Scrum, Waterfall and ITIL Framework,

Accustomed to working with executives and senior business leaders in both structured and un-structured work environments; able to move quickly from thought to action

Proven people manager; able to motivate and promote a collegial work environment that achieves and exceeds corporate objectives

Knowledge and expertise in the use of project management methodologies and tools: Clarity, MS project, SharePoint repositories, JIRA, systems development life cycle

Experience with Windows server 2012 migrations/Data Center/ Cloud And Application migration

Experience in managing the IT needs of a 3,500-plus-user organization



IT Project Manager: Retail Branch Virtualization May 2017 to present

Project Manager for the virtualization of all retail branches working with virtual, windows, network, application, and change management teams.

Positively influenced branches through the virtualization process by highlighting the benefits and features of the virtualization and detailing the user requirements and impacts that may be involved in the project.

Developed and applied best practices for implementing strategic solutions and communicated to management team and their team members.

Utilized and leveraged project management tools such as Onesource, CCU, OneOps, Marketplace, SharePoint, Microsoft suite, MS Project, Visio

Organized and managed all phases of a project to ensure prompt completion within time and budget allocations

Developed project plans by identifying all necessary resources and outlining detailed schedules for implementation

Recognize overall project objectives and develop delivery tasks for each projects member’s role

Communicate project objectives to all team members; ensure task designation and role requirements are clearly defined and agreed upon

Consistent and timely communication with clients and business partners, keeping them informed of project progress; explaining set-backs, impending changes and/or agreed outages/work stoppages

Assure all risks are identified, communicated and mitigated to both clients and team members

Guide and drive all members of the project team during execution of the project to ensure all portions are delivered successfully through to production

Control escalated service tickets pertaining to projects and engage in intensive client support during migrations

Maintain awareness of all outstanding customer issues both pre and post project delivery and provide status updates to clients as necessary

Implement customer follow-up guidelines to verify project resolution and determine level of satisfaction

Work with Deskside services to coordinate on-site, and remote, project related tasks and managed service responsibilities

Effectively communicate the features and benefits of proposed solutions and manage prospect expectations

CIBC Jan 2016 to May 2017

IT Project Manager: Security Application/Infrastructure project

•Managed large scale project with a budget of $3.8 Million.

•Managed project teams in Sailpoint enterprise application, which involved Identity Management, VMware, Linux, Middleware, Storage, Oracle, and Service NOW

•Applied project management methodology during all phases of the project cycle, with responsibilities that include project design, scope management, cost control, quality, risk management and performance reporting.

•Develop, track and manage project budget, project plans, timelines and scope using MS Excel and MS Project.

•Worked with technical and business teams to identify applications that will be impacted.

•Worked with technology groups to manage large-scale projects while collaborating with business stakeholders, vendors, and technical resources.

•Ensure that projects are implemented using our processes and methodologies while being delivered on time keeping senior management aware of key information.

•Successfully plan, execute, control and close project(s). Defined scope and budget using established procedures and policies.

•Effectively oversee project staff (direct reports, matrixes reports, contractors, and interns), delegating work to the appropriate leads.

•Efficiently communicate to stakeholders to manage expectations and project progress.

•Ensure that necessary risk assessments are continually reviewed, monitored and proactively addressed in a timely fashion.

RBC Bank July 2014 to Nov 2015

IT Project Manager: Windows server 2012 migrations/Data Center/ Cloud And Application

•Lead the migration within Capital Market.

•Developed, structured and managed the scope of the project, defined contract deliverables and was actively involved in the Project SoW and complete scope.

•Managed up to 20 Resources (matrixed environment).

•Responsible to deliver a large transformational plan converting legacy applications within a stipulated timeframe.

•Managed and owned large cross-functional projects through the entire PM Life Cycle from project initiation to implementation phases.

•Worked with cross-functional teams to analyze requirements, identify solutions, plan / lead project transitions or migrations.

•Demonstrated leadership qualities such as supporting, guiding and managing the team.

•Effectively lead team through problem solving, conflict/issue resolution and the project management.

•Ensure a successful project lifecycle/ delivery of program.

•Ability to communicate (verbally and in writing) effectively with the stakeholders both internal and external.

•Vendor Management –IBM, VMWARE, Cisco

•Work with all team for valuation for all system models.

•Perform margin control to define two major agencies within the same project.

•Gather all scheduled tasks and monitored project cost control throughout the entire project.

•Managed and interacted with geographically dispersed teams and clients.

•Follow and recommend process and procedures, help in creating them where there is a need and drive them for execution.

•Developed relationships with all the related parties and stakeholders.

•Ensured the customers are highly satisfied with the quality and time of deliveries.

•Developed integrated baseline project plans applying estimating models, identify resources and skills required, document estimating assumptions, refine plans and manage performance against them. Recommend best solutions based on understanding of business issues.

•Provide task-based and manage schedule, Manager scope and scope changes, cost forecasts and assist in assessing risk-based provisions. Capture and track program metrics and perform analysis.

•Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk.

•Manage client expectations, anticipates operational and tactical risks and tracks them.

•Clarified, identified, and tracked requirements and issues, removed barriers, resolved minor project issues and escalated to immediate manager where required.

•Manage project closure initiatives, such as client satisfaction survey and closure analysis. Document and archive project activities, deliverables, tools and findings for future projects

TD Bank Nov 2012 to Dec 2013

IT Project Manager: Online Channel Project Initiative for Retail Internet Banking

4 Million –Financials Budget & 50 Resources (matrixed environment)

Worked on an Online Channel Account to Account Project Initiative for Retail Internet Banking that focused on providing new methods of transferring funds. The online channel platform will enable TD retail customers to conduct online fund transfers in a safe, secure, and easy to use environment.

Close current gap in its online money movement capabilities, which is contributing to attrition rates as well as reducing the rate of customer acquisition. The new solution is anticipated to increase revenue to TD Bank through transactional fees from the additional channels available for fund transfers.

This project; to upgrade online and mobile banking- included the ability to support mobile applications/ web channel/ Gift card and e-Transfers

Understanding of the mobile application market and devices (phones and tablets)

Worked across the Mobile Apps team to ensure that projects are within scope and tracking to be delivered on time.

Worked with Project Governance team: Collect information for steering committee reviews (business case approvals, project reviews, change requests, project closing sign offs, etc), and ensure reviews are held as per governance model

Build Project plan, create schedule timeline, manager project charter/scope and all project changes

Managing projects team in Citrix, VMware Unix, SQL, DB2, Mainframe, FTP Protocol,TCP/IP, Cloud,LAN/WAN, Fiber Firewall, Routing, Switching, Sonet,Cognos for environments deliveries, Datapower, Connector Grid,Websphere

Work with the Business and all technical resources to determine all cost control

Engage in multiple initiatives simultaneously

Manage projects including Enterprise Search and Web/Mobile application development technologies

Work with key users from different business groups on understanding their business requirements, and collaborating with a team to designs solutions that meet the business need and are in line with best practices.

Work with Change Management team to Perform/assess Stakeholder analysis identifying potential project impacts/risks

Manage all tracking, forecasting and managing project financial budgets.

Perform margin control for difference between contractual milestone dates and the contractor’s planned dates of accomplishment.

Worked closely with internal mobile application support teams to broadly manage the technical aspects of our mobile applications including architecture, security and UI

Accountable to manage the ITS components of Business deliverables through the Project Life Cycle.

Sets direction at an operational level, works autonomously in the management of the unit and collaborates with other business heads to establish and execute on common goals.

Managed large-scale applications, projects across multiple product lines, involving significant scope and complexity, leveraging various types of resources; onsite, offshore, remote and vendor-managed, with up to 20 Resources as direct reports.

Ensures delivery of projects to the business partner, meeting the approved scope/cost/schedule/quality for the project.

Responsible for overseeing technical experts across different mobile platforms such as Android, iOS, and HTML5 (e.g. API capabilities, SDK capabilities, etc.)

Perform a governing role for, ensuring that the proposal, execution, control, deployment, training and hand off, warranty support, and closure meet promised schedules.

Performs risk identification and mitigation activities, escalating unresolved issues to the Executive and / or Steering Committee where appropriate to secure their timely decisions/support.

Manages the acquisition and deployment of resources, including budget, by working with the Project Managers to secure the resources required for the project.

ONX, Markham ON Sep 2011 to Nov 2012

Project Manager: Transition Project

Transition project handling TSX\stockbroker Application and infrastructure.

(250,000 clients affected by change) Manage the out side vendor and 10 internal support staff (consist of Sybase, Oracle, Network services, and Intel and storage admin) Planned multiply changes, manage the Financial budgets, create executive presentations and conduct weekly status reporting. Project involving upgrading Network switches, T3 line (primary and backup) Desktop updated, VW and blade servers using UNIX and windows platform.

Manage 30 Resources schedule and activities (matrixed environment),

Rigorously managing project scope in collaboration with business stakeholders and within the Transformation Program parameters

manage projects including Enterprise Search and Web/Mobile application development technologies

This project ensured the ability to support mobile applications/ web channel

Work with the Anti-Corruption program group for setup and run test cases

Worked with valuation and Business teams for all Models

Manages ticketing queues and provide weekly KPI reporting on Jira tickets. (SLA Reporting, Tickets Closed, Open Tickets)

Responsible for Windows, Mainframe, Datapower, Connector Grid, Websphere,Unix, AML,Venafi,VMware and Citrix team to execute additional infrastructure

Facilitates schedule and cost forecasting for all my projects

Worked with all technical resources and Vendors to determine all project estimates to manage all project cost control

Worked closely with internal mobile application support team to broadly manage the technical aspects of our mobile applications including architecture, FTP Protocol, security, UI,

Manage sub-project under a US Financial Institute integration program.

Create Project Plan and manage the delivery of multiple complex IT and business projects

Manage the scope of project; track and drive issues to resolution

Define project phases, set deadlines and manage staff

Facilitate meetings and correspond with business units, staff and service providers to report status

Escalate unresolved issues to the appropriate people or persons to secure their authorization and/or take recommendations.

Effectively communicate all Infrastructure changes to Operations and coordinate their implementation

Proficiency with MS Office software, including Access MS project and Visio

IBM - Rogers Communications, Brampton ON Sep 2009 to Sep 2011

Project Manager: Application / Infrastructure

Worked with Verint (Vendor) for delivering major transformational of upgrading 3 call center and hardware infrastructure. (7.1 million voice and data subscribers affected by change) Manage three separate support group (IBM, ROGER, and VERINT) Responsible for hardware infrastructure, VMware virtual servers, WAN,SAN’s, NAS, EMC storage, networks, Mainframe, HP server operating system upgrades (UNIX, HP-UX, Windows). Application upgrade consists of Sybase, Oracle, and desktop call center application. Manage risk, control Financial budgets, and create executive presentation.

Worked with Change management team to Identify and anticipate organizational challenges and/or resistance; develop risk mitigation plan

Managing projects team in Citrix, VMware Unix, SQL, DB2, Mainframe, TCP/IP, LAN/WAN, Fiber Firewall, Routing, Switching, Sonet,Cognos for environments deliveries Datapower, Connector Grid,Websphere.

Managed projects ranging from $100K - $12M

Manage Multiple Project via a centralized system (JIRA)Online Services Team, and handle the resourcing, scheduling, estimating, budget management, communications, centralization, and knowledge sharing for multiple projects

Covering Data Center, Desktop, Help Desk, and telecommunications services

Create Project Plan and manage the delivery of multiple complex IT and business projects

Work with Financial securities including Risk Management, Compliance. AML

Plan Project with milestones and deploy new processes and technologies to field workforces

Manage communication programs and facilitate change agent networks

Perform Anticipates and quantifies tactical, operational and strategic risks applying risk-based approach to forecasting

Worked with all teams and external vendors to managed all Project activities and cost control

Work closely with teams and/or external vendors to ensure all key operating metrics are performed as expected

Use organizational change management approach to identify impact of change to end user

Escalate unresolved issues to the appropriate people or persons to secure their authorization and/or take recommendations.

Worked with the Team Managers to secure resources for the project

Proficiency with MS Office software, including Access MS project and Visio

IBM - Scotia Bank, Toronto, ON Sep 2006 to Aug 2009

IT Project Manager: Server Refresh

Managed the branches refresh servers, printer desktop. (Over 1000 Branches affected) Responsible to coordinate schedule for outside vendor implementation, Manage hardware inventory, responsible for Risk and Financial budgets. Upgrade windows server form 2000 to 2003. And upgraded refresh desktop with new platform suite. Responsible for application training.

Manage all project plan, schedule, Financial budgets and activates

Managed projects ranging from $100K - $6M

Management of the project transition activities, developed and maintained project plan

Provide information and analyses for capacity planning for forecasting purposes

Developed risk management plan, and issue resolution plan

Ensures client satisfaction through regular and timely communicating regarding project status

Identified opportunities to enhance productivity and operational efficiency

Managed Blade Hardware development and integration projects through all phases of project

Documented business & system requirements, specifications, business processes, workflow, use cases and related deliverables

Identified and acquired project resources, both technical and business

Conducted regular meetings and milestone reviews with the team members and with the project team

Proficiency with MS Office software, including Access MS project and Visio

MCAP, Waterloo, ON Jun 2006 to Sep 2006

Project Manager: Network Data Center Operations

Lead team in the delivery of exceptional customer service, building trust through responsive, accurate, consistent, knowledgeable and available services and support

Create and manage all project plan and activities and there time schedules

Define business and system requirements and specifications; business process, data and workflow modelling

Resolve complex problems associated with hardware/software failure or capacity and performance issues within a timely manner

Implemented and managed procedures to ensure local and international network security

Research new technologies, services, and feature enhancements

Prepared project status reports and participated in internal project status reviews meetings

Conducted regular meetings and milestone reviews with the team members and with the project team

Monitored and managed changing business requirements and SLA and/or BPA quality

Ministry of Agriculture, Toronto, ON Dec 2005 to Jun 2006

IT Project Manager: Workstation Migration

Managed the Migration of 2700 workstations in the corporate and regional offices

Developed and manage corresponding project plans and report weekly status

Managed the scope of project; tracked and drove issues to resolution, ensured solution delivered met the business need

Enforced escalation policies and procedures and instruct staff on technical policies and procedures

Coordinate communication with management, customers and team, ensuring appropriate information is shared

Identified and escalated functional, quality and timeline issues and mitigated risks

Hydro One, Toronto, ON Sep 2005 to Dec 2005

Technical Project Manager: Workstation Migration

Actively managed the XP migration of 4700 workstations in corporate and regional offices.

Managed projects ranging from $100K - $4M

Develop and manage the corresponding project plans

Ensured project plans were integrated with other related projects

Ensured dependencies were documented, tracked and reported upon

Tracked, monitored and reported weekly status on each assigned project

Built healthy working relationships with clients, vendors and peers.

Mackenzie Financial, Toronto, ON Feb 2005 to Sep 2005

Technical Project Lead

Managed projects ranging from $100K - $2M

Provided support to the VP of Client Implementation and Development Services in designing and implementing project management processes to be utilized internally and on client engagements

Developed test plans, test cases, perform testing.

Provided user documentation, user training, and post implementation support

Developed contract deliverables, statements of work, project plans, financial budgets and resourcing plans

Participate in customer contract negotiations and interface with the core product development team on deliverables, key milestones and timelines

Participate in customer solution design activities and requirements definition

Harry Rosen, Toronto, ON Jul 2004 to Feb 2005

Project Manager: Migration

Managed Exchange migration from Exchange 2000 to 2003 (1500 employees affected by change) Working with outside vendors/department to create new user group. Work with point of sale vendor for store server/desktop system. Infrastructure consists of new servers moving form Windows server 2000 to 2003. Manage the risk and project budget. Report weekly progress

Supervised a 4 person helpdesk support team, managing day-to-day support

Work with the Program Manager to ensure proper and timely identification, escalation and resolution of issues & concerns

Proactively escalated project issues and risks that require program management or executive attention

Provided regular project status updates, as per program direction

Created and managed constructive relationships with team members, subject matter experts, stakeholders Support 75 local users and 1500 users across Canada.

Ensured SLAs were met by the Help Desk System

Ensured solutions deployed could be managed and technically supported post implementation

Collaborated with project managers to identify overlaps, gaps, dependencies and integration points across projects

Ministry of Health, Toronto, ON May 2003 to Sep 2004

Team Leader

Managed a support team of six members

Provided second level support Windows XP and Windows2000 servers

Provided Client Security Administration

Provided hands-on support to clients and trouble-shooting customer issues

Configured and troubleshoot ENTRUST issues

Configured and setup VPN configuration

Unilever, Toronto, ON Jul 2002 to May 2003

Project Manager

Managed a technical support team of five

Developed and implemented 100 servers, 4000 Desktops and training and support methods

Develop contract deliverables, statements of work, project plans, financial budgets and resourcing plans

Participated in customer contract negotiations and interface with the core product development team on deliverables, key milestones and timelines

Participated in customer solution design activities and requirements definition

Provide ongoing client interface and project issue resolution

Provided project administration including time reporting and approval, status reporting, client meeting planning and facilitation and input to billing services.

Vendor and SLA Management, Asset Management for all system and devices


VMware Program, Sheridan College – 2006

Project Management Professional (PMP) Certificate, Certified through Project Management Institute (PMI) –2003

Project Management Certificate, Humber College – 2003

Windows 2003 Certification, Certified through Microsoft - 2003

UNIX Certification Program, Sheridan College – 2002

Computer Electronics Diploma, Herzing Institute – 1991

Accounting Diploma, Vanier College - 1989

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