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Customer Service Medical Assistant

San Antonio, Texas, United States
February 05, 2018

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*** ****** ****** *** *******, Texas 78227

210-***-**** •


I am a calm and effective professional with a strong belief in the importance of compassion and support in patient care. As a bilingual Certified Medical Assistant with great customer service and communication skills, I believe that I would be a great addition to your organization.


Kaplan College San Antonio, Texas

Medical Assistant Program July 2012- March 2013

Clinical Skills/Certifications

Certified Medical Assistant

Conduct and document patient assessments & procedures to include vital signs, and EKG’s

Phlebotomy skills, as well as all CLIA Waived testing procedures

Prepare biohazard specimens for transport in accordance to regulations

Administer medications per Physician orders via oral, inhalation, topical, and injections

Maintain proper clinical hygiene including sanitization, disinfection & sterilization

Perform excellent communication and customer service skills

Answer phones, schedule appointments, follow-ups, data entry, and filing

AHA Healthcare Provider CPR/AED certified

Experience in prepping a sterile field for minor to major medical procedures

HIPAA EDI Standards

Bilingual (English & Spanish)

Work History

Alamo Woman’s Reproductive Services/ Alamo Woman’s Surgical Center San Antonio, TX

Certified Medical Assistant January 2016-Jan 2017

Front office: collect fees, scheduling appointments, prescriptions, answering calls,

Back office: blood draws, vitals, Pt HX, injections, lab work, Patient care, room preparation, administer meds

Assist physician with surgical procedures, preformed sonograms, start/disconnect IV’s, Prep surgical rooms

In charge of all instrument sanitation as well as surgical room sanitation

Patient counseling and give patients their care plan

Kidney Specialties San Antonio, Texas

Lab Supervisor/Medical Assistant February 2012- April 2015

Front office: coding, scheduling, ordering prescriptions, collect co-pay

Back office: blood draws, injections, urine collections, vital, PT HX, prepare PT for exams

Assist physicians with medical record documentation to include clinic notes regarding: ultrasounds, clinic medical care (HPI, review of system Hx, Neph exams, assessments, treatment-labs, Rx, plan next appointment) and scribe

Coordinate lab requisitions and send-outs, post lab results to EMR (EClinical)

Supervise the training and practicum of student externs, train new associates, Inventory of medical supplies

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