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Test Cases Sales

Location:
Maryland Heights, Missouri, United States
Salary:
60 hourly
Posted:
February 05, 2018

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Resume:

VIVEK INAVOLU Email: ac4cm7@r.postjobfree.com Phone: ***-328- 4951

CRM Quality Business Analyst

PROFESSIONAL SUMMARY:

* ***** ** ******** ********** in evaluation, design, development, testing, maintenance and production support using SDLC process and methodologies. Over 7+ years of experience in SalesForce CRM, Oracle ERP Modules as SFDC Tester/EBS Tester. Involved in Agile and Waterfall Methodologies.

Efficient in performing System, Integration testing, Data Base, BI/ETL, Smoke, Functional, Regression, Black Box testing.

Help the client by providing technical and Functional, Regression, Production Emergency testing.

Experience in testing of custom Tabs, custom Objects, custom Fields, Page Layouts, Workflow Actions and Approvals, custom reports, Dashboards, Visual Force Pages, Apex Classes, Controllers & Triggers and various components as per the client and application requirement.

Hands on Experience in testing SFDC development using Apex Classes, Triggers, Visual Force, Force.com, SOQL, SOSL.

Expertise in testing standard Objects, Accounts, Contacts, Opportunities, Cases, Leads, Campaigns, Reports and Dashboards.

Tested security and sharing rules at object, field and record level for different users based on Organizational hierarchy.

Extensive experience in creating lookup relationships and master-detail relationships on the objects and creation of junction objects to establish connectivity among other objects.

Prepared the Test Plans, Test Estimations, High Level Test Design, Traceability Matrix And Test Summary Report for each Project.

Proficiency in analyzing business requirements, entity relationships and converting them to Salesforce custom objects, object relationships, Entity relationship data model, Pages, Classes, Interfaces, Workflow rules, Email Alerts.

Good Experience in data migration and integration using Data Loader.

Experience in using ETL tools for handling large volumes of data.

Involved in Unit testing, Integration testing, Regression testing, System testing.

Excellent Interpersonal and Communication Skills with Strong Problem Solving capability.

TECHNICAL SKILLS:

Salesforce.com Technologies

Sales Force CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader, Rest based API, Soap API

Salesforce Tools

Workbench, Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Platform, ApexPMD

PROFESSIONAL EXPERIENCE:

Indiana Farm Bureau, IN September 2016- November 2017

Dynamics CRM Business analyst

Description:- Indiana Farm Bureau Insurance has grown to include insurance products for auto, life, home, business and farm. Banking and other financial services with a home office in downtown Indianapolis and local offices in all 92 counties, over 1,200 employees, who live and work throughout the state.

Participated as an active team member in CRM Dynamics core project as a Quality Assurance Business Analyst.

Our Project considered as a No. 1 project in the Organization.

Conducted testing, documentation, more things within an Agile/Scrum environment within 2 week Sprints.

Testing across multiple Orgs and under different users.

Developed test plan according to user security, Role security and Field security.

Involved in testing multiple Entities, Custom grids, User views based on the business requirements mentioned in the JIRA Stories.

Created documentation regarding defects in Development and assigned it to the Developer Team members.

Upgrade CRM from 2016 to implement Service Pack 1.

Tested different type of opportunities, recommendations, cases and Activities.- And I thoroughly understand Leads/Opportunities etc within CRM.

Involved in Design meetings with the product owner, developers and scrum master where system to prepare for implementation. –

Created System views using Advance find, in the test environment in order to query for accurate data.

Documented how to load Special handling alerts (Custom Entity) for the business, using Import wizard.

Tested different work flows, time triggers on different entities like, Tasks, phone calls, emails, letters, appointments, and different case types, like service, concern and complaints.

Involved in Sprint planning sessions, retrospectives and involved in team development discussions.

Conducted meetings with Business/Product Owner and updated the requirements in the story requirements documents if any requirement is missing or for better solution purposes.

Involved in smoke testing or unit testing with developers in Dev environment, involved in user acceptance testing and also regression testing before every release.

Tested different types of custom reports and dashboards for different types of users groups, for their analytics purposes.

Added core Key functions for Integration and regression that helps organization for manual and automation testing.

Involved in assigning different roles to different users, and also assigned different districts and agencies for testing purposes.

Tested Adding Members to new or existing Client Account that can be processed from an individual or business client

Tested Enhancement CRM UI to provide capability to update Name changes and corrections in Exceed.

Tested hyperlinks of policy numbers, Claims, memberships on the client and account form, and associated objects and their relationship with clients.

Involved testing System jobs, example: through Creation of Leads, and converting them into clients by creating a quote and Turing the quote into policy in Exceed and point system.

Involved in conducting Scrum Ceremonies, taking updates from developers and business and also involved in conduction issues meeting for QA reporting.

Involved in reporting Stats for the whole team end of each week and updated document in the share point.

Also involved in integration testing with other systems through CRM like Exceed, Point, Vista TCS, membership system.

Environment: C#-.Net 4.5.2/JavaScript, Dynamics CRM 2016 (on premise), Windows 7, IE

W.W Grainger INC, IL August 2015 - August 2016

Salesforce QA

Description:- W. W. Grainger, Inc. is a Fortune 500 industrial supply company founded in 1927 in Chicago. Grainger's catalog includes such offerings as motors, lighting, material handling, fasteners, plumbing, tools, and safety supplies. Revenue is generally from business-to-business sales rather than retail sales.

Worked as team member and performed the roles of Salesforce Quality analyst in the organization.

Prepared Test Cases, Test Plan, High Level Test Design Document, Regression Test Cases, Integration Test Cases, Performance test cases.

Worked in Agile Environment

Involved in testing the custom objects, Custom tabs, Validation rules, Page Layouts, Compact Layouts to suit the needs of the Application in the requirements.

Worked on testing the users and assigning the roles, profiles for different users in the organization.

Tested the Object and Field level security to hide the critical information on the profile users.

Tested Workflow rules, defined related tasks, time triggered tasks, email alerts, field updates to the business logic.

Documented software defects, using a bug tracking system, and reported defects to software developers.

Involved in SIT, Regression and UAT Testing for New enhancements as well as ongoing changes (Change Requests).

Involved in Product Requirement Verification Review meetings. Test system to prepare for implementation.

Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.

Involved in testing the lookup and master-detail relationships on the objects, junction objects and various advanced fields like Pick list, Custom Formula, Filed Dependencies, Sharing rules, Approval Process for automated alerts, field updates and Email generation.

Involved in Salesforce 1 App Testing which includes (iPhone 5s, 6, 6 plus, and iPad)

Tested Different profiles in Both Sales Console and Service Console

Involved in Testing Salesforce Classical and Lightening experience

Tested computer telecom interface in Salesforce and order creation from Salesforce to SAP.

Involved in Testing custom reports and dashboards for analyzing the information provided by the user.

Tested in Responsible for managing Profiles, roles, public groups, queues, Permission sets, sharing settings.

Environment: Force.com Platform, Apex, Visual Force, Data loader, Java, Security Controls, Windows 07, IE.

NCR, Duluth, GA August 2014 - August 2015

Salesforce QA

Worked as team member and performed the roles of Salesforce tester in the organization.

Involved in testing the custom objects, Custom tabs, Validation rules, Page Layouts, Compact Layouts to suit the needs of the Application in the requirements.

Worked on testing the users and assigning the roles, profiles for different users in the organization.

Tested the Object and Field level security to hide the critical information on the profile users.

Tested Workflow rules, defined related tasks, time triggered tasks, email alerts, field updates to the business logic.

Document software defects, using a bug tracking system, and report defects to software developers.

Involved in SIT, Regression and UAT Testing for New enhancements as well as ongoing changes (Change Requests).

Involved in Product Requirement Verification Review meetings. Test system to prepare for implementation.

Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.

Involved in testing the lookup and master-detail relationships on the objects, junction objects and various advanced fields like Pick list, Custom Formula, Filed Dependencies, Sharing rules, Approval Process for automated alerts, field updates and Email generation.

Involved in Testing custom reports and dashboards for analyzing the information provided by the user.

Tested in Responsible for managing Profiles, roles, public groups, queues, Permission sets, sharing settings.

Prepared test scripts for Master data and assisted technical team for data migration.

Tested various types of invoices in Payables like Standard Invoice, Debit Memo, Credit Memo, prepayment, Expense Reports.

Performed unit & functional testing of critical OTC transactions: Sales Order creation, booking the Order, Pick Confirm and Ship Confirming the sales orders.

Arbonne, Irvine, CA May 2013 - June 2014

Salesforce QA Tester

Interacted with Business Stakeholders to gather the requirements and created the functional requirement document.

Involved Tested custom objects, custom tabs, Page Layouts, object relationships, Pick list fields and dependencies.

Involved Tested public calendar events to track the Event activity in the form of Calendar View.

Tested Activity custom fields, custom relationships and event Page Layout according to the requirements.

Involved Tested page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Involved in testing Junction object to leverage the functionality of Many to Many relationship between two objects.

Created users, roles, public groups and implemented role hierarchies, sharing rules permissions to provide shared access among different users.

Involved in testing the object, record and field level security to hide the sensitive information of the application.

Involved in testing different types of Reports (summary reports, tabular reports, pie charts and dashboards ) and Report Folders for different user profiles

Used to test Data Loader to load the data from csv files into Salesforce.com

Provided Training Sessions and Presentations to the users about using the Application in Salesforce.com.

Interacted with the Business and analyzed existing business practice, business requirement document and identified Gaps to derived test scenarios.

Developed Test Plan, High Level Test Case Design, Traceability Matrix, Test Summary Report.

Derived Test Cases from requirements and performed testing in Quality Center

Participated in Conference Room Pilot (CRP1 & 2) to understand the To-Be Process.

Tested Sellers Workbench. Created, Booked, Inquired, Modified and Canceled a Sales Order.

Tested Sales Order Book, Pick Confirm and Ship Confirm functionality.

Tested Sales Order Back Order Functionality.

Boars Head, Sarasota, FL Oct 2011 - March 2013

Salesforce QA Tester

Responsible for Business Analysis and requirement understanding, development and data modeling.

Involved testing in various custom objects, Components and Visual Force pages.

Worked with various Salesforce standard objects such as Accounts, Contacts, Leads, and Opportunities.

Involved in testing Workflows & Approvals wherever necessary.

Testing Email templates and inbound emails using Visual Force for the clients and customers.

Tested the various Custom Reports and Report Folders for different User profiles based on the need of organization.

Analyzed Business Requirements and System Requirements and involved in developing test Plans and Test Cases.

Review the Technical Turnover Document to understand the scope and benefit of the projects.

Attend Walkthrough meeting to understand the business Requirements.

Prepared the High Level Test Design, Test Summary Report for each project

Created Page Layouts, Search Layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

Created Users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Used Data Loader to make bulk upload of client data.

Requirement Gathering from the Users for the new functionality.

Reviewed functional documents and prepared the test cases. Written step by step test cases in Quality Center.

Executed test cases and reported the QA status. Involved in preparing QA Artifacts.

Performed Smoke Testing to make sure all the Test Channels and Test Environment is working as desired.

Created scripts for Regression, Integration and Database testing.

Interacted with Developers and management to identify and resolve technical issues.

Performed Smoke Testing to make sure all the Test Channels and Test Environment is working as desired.

Used Sandbox for Testing and migrated the code to the deployment instance after testing.

Involved with Salesforce.com Premier Support and handled the support cases with the help of Salesforce.com.

Farmers Insurance, Los Angeles, CA July 2010 - Sep 2011

Sr. QA Tester

Performed functional and regression testing against the various builds of the application such as WEB and Mainframe. Involved in SIT, Regression and UAT Testing in an AGILE Scrum/Water Fall team.

Experienced in ETL testing by comparing the Source and target database tables.

Performed the web service testing using SOAPUI tool. Used SQL to verify database validations.

Involved in providing the LOE estimates for different enhancement that the client looking.

Performed as Onsite Offshore co-coordinator and communicated with offshore team regularly.

Involve in discussion with business analyst team when there are functional reviews of Functional requirement documents.

Involved in defect Verification Defect Tracking using QC, Clear Quest and follow the defect closure cycle process.

Driving through the defect calls with different stake holders on regular basis during test execution efforts.

Prepared Test Plan, High Level Test Cases as well and supported team members

Handled review process for the test scripts developed by the team and provided comments for improvement of script quality. Used SQL to verify database validations.

Involved in identifying the environments required for testing and working closely with the configuration team to setup standalone environments for QA testing.

Responsible for providing Daily/Weekly status updates to management on testing progress.

Bringing up potential issues and/or risks with the Project Manager in a timely manner to facilitate resolution

Documentation with respect to QA activities and product release/build (s).

Responsible for monitoring and making recommendations for performance improvement in testing process. This involved testing scope, defect logging process, documentation process providing to the client.

Interacting with developers, Release managers and App support teams for implementing new changes.

Develop all lines of QA documentation including Test plans and Test cases.

Team player also capable of working independently with minimal direction.

EDUCATION:

Bachelor of Science in Computers

Masters in Business Administration



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