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Customer Service Data Entry

Location:
Dallas, Texas, United States
Posted:
February 05, 2018

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Doran Brown

Dallas, TX *****

Ph#214-***-****

Email ac4cj9@r.postjobfree.com

EXPERIENCE:

**/** – Present

Imperial Supplies

Field Service Representative

Responsible for labeling and stocking Imperial’s product line in customer’s transportation maintenance facilities.

Duties include: Inventory & Buy back products, new equipment installs, cleaning and organizing parts, identifying new product(s) and labeling.

Communicate and submit reports daily to Imperial’s Field Management team . .

Travel, coordinate and set customer expectations on arrival to site locations

Answer all email and phone messages in a timely manner.

Strong time management skills in completing, documenting, and submitting all site reports visits

Represent Imperial’s professionalism on-site at all times.

06/07-06/11

International Flavors & Fragrances

Food Ingredient Manufacturer

Customer Service Account Coordinator

Order/Data Entry of order placement in office environment setting

Managed assigned accounts & maintains customer master data information

Experienced with Creating Credits, Debits, & Return Material Authorizations docs to facilitate corrective billing statements.

Experienced in coordinating with internal departments Purchasing, Quality Control, Planning and Shipping of products to meet or exceed customer expectations.

Working Office knowledge of SAP, MS Excel, Word, Lotus Notes and general office machines ie: fax printer, copier/scanner, telephone equipment

11/06-06//07

ABP TECHNOLOGY, DALLAS, TX

Telephone Distributor

Customer Service

Data entry order processed VoIP telephone equipment

Emailed customer tracking information, create, updated and maintain customer accounts.

Setup Appointments for install and coordinate equipment deliveries prior to technician installs.

Working knowledge of MS, Excel, Outlook, and NetSuite software

Working knowledge of UPS, FEDEX, DHL software

01/05-11/06

VIEWCAST DALLAS, TX

Sales Coordinator

Order processed orders via phone, fax, and email

Coordinated production & delivery of products

Created Return Authorizations, Contract Agreements and Pro Formas/ Price Quotes to customers

Answered Phones, Emails, Faxes, regarding order status, product and shipping information.

Working knowledge of Macola software, MS Word, Outlook, Excel, Access programs & general office machines.

EDUCATION

1995 Attended Southern Methodist University

1992 Brookhaven College



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