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Customer Service Administrative Assistant

Location:
Decatur, Georgia, 30030, United States
Salary:
11-12.00
Posted:
February 05, 2018

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Mar **** - Present

Nov **** - Feb ****

May **** - Feb 2001

Sep 1999 - Mar 2000

Tangela D. Carr

**** *. **** ****** ******* Decatur, GA. 30034

770-***-**** • ac4chv@r.postjobfree.com

Objective

To obtain a call center position where I may be able to utilize my skills in customer service to provide excellent knowledge and problem resolution

Key Qualification

● Typed letters, envelopes, labels for mailroom, type 40WPM

● Assisted management with projects on occasion

● Coded and filed documents

● Performed general office duties

● Account payable and received

● Made copies on photocopier

● Screened and directed telephone calls

● Handled cash transactions (cash, credit cards, financial reports)

● Assisted customers with purchases and answered questions Work Experience

Public Supermarket

Customer service Representative

● Attracts potential customers by answering product and service questions; suggesting information about other products and services.

● Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

● provide feedback on the efficiency of the customer service process.

● direct requests and unresolved issues to the designated resource. Department Of Human Resources

Administrative Assistant

● screening calls; managing calendars; making travel, meeting and event arrangements; preparing reports and financial data; training and supervising other support staff; and customer relations.

● flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.

● fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing.

● assist in resolving any administrative problems. National Data Corporation

Switchboard Operator

● Assists callers by answering the line and connecting the caller to the correct person or department.

● Handles all external and internal calls for a company and within a company.

● Answer brief questions that customers have, such as where the business is located, or what services they offer.

● Answer and direct telephone calls in a polite and informative manner. Health Care Training Institute

Office Assistant

Apr 1988 - Nov 1998

May 1982

May 2000

● Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information.

● Maintains supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations.

● Maintains equipment by completing preventive maintenance; troubleshooting failures; calling for repairs; monitoring equipment operation; monitoring and purchasing meter fund.

● Serves customers by backing-up receptionist; answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status. Texaco Inc.

Cashier

● Receive payment by cash, check, credit cards, vouchers, or automatic debits.

● Issue receipts, refunds, credits, or change due to customers.

● Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

● Greet customers entering establishments.

● Maintain clean and orderly checkout areas.

● Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Education

Diploma

Walker High School

● Graduated

Certificate

Dekalb Technical College

● Microsoft word

● Excel

● PowerPoint

References

Available upon request.



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