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Customer Service IT/Helpdesk

Spartanburg, South Carolina, United States
February 05, 2018

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Ashley Brown

P.O. Box ***, Drayton, SC ***** Cell: 864-***-****


Paul M. Dorman High School, Spartanburg, SC

High School

Dean’s List for earning a 4.0 GPA at Greenville Technical College.

Certified Medical Insurance Specialist -2010- Studied Administrative Office Technology-focus in Medical

Currently studying for the Certified Professional Coder and will be testing Sept 2017

I have already completed college credit courses such as; Intro to Computers Bio 112, CPT101 & 170, Med Terminology, Anatomy, Psychology, ENG 101, 102, Bus. Math, Bus Law, Legal Ethics.

I have 8 years’ experience in administrative positions such as: Patients’ accounts, HIPAA compliance, insurance verification, admissions, customer service, cashiering, cash handling large cash and deposits, data entry, receptionist, switchboard operator, sales, inventory clerk, remote technical support, dental claims support, problem solving, escalation resolutions, database cleanup sql servers & network troubleshooting.

Experience :

Henry Schein, Greenville SC April 2012-Nov 2017

IT Helpdesk/Customer Service

My work specializes in; Dentrix softwa2012re support, Oracle, Cosmos, .exe & xml files. All versions of Windows OS, network troubleshooting, help-desk/ticket tracking, Avaya IP, medical & dental claim denials & appeals, customer service, coaching customers how to effectively manage reports, claim tracking, clearing house tracking reports for denials, claim creations & attachments, escalations & problem solving, remote client training, remote software support, electronic appointment reminders support, mobile patient record support, mobile software support, electronic patient questionnaires, HIPAA compliancy, patient sign-in portals, patient kiosk, software coaching, knowledge/data based troubleshooting, Cloud database backup support, database cleanup & repository rebuilding, network port checking, sql server troubleshooting, Online Chat support, support, escalation & problem resolutions.

Perceptis, Greenville SC Aug-2011- Oct -2011

Seasonal IT/CSR.

My duties included; Customer service and data based troubleshooting, using dual monitors to perform tasks in an inbound/outbound call center for universities. Job includes: issuing trouble tickets, service orders, reset passwords, unlock accounts, data entry, interacting with clients via phones, e-mails or chats.

Clerical Assistant -Temporary, Spartanburg SC May 2009 – June 2011

Front Office Work

I returned to school in October ’08; During that time period I was assigned temporary office work within the medical field such as patient registration, customer service, data entry clerk, quality control, inventory clerk, title registrar etc.

SRHS, Spartanburg, SC Aug-2007-Sept.2008

shuttle driver

Driving patients back and forth from doctor’s offices to their homes, filing records, assisting Medicaid clients, office assistant, switchboard operator, data entry

Snelling Services, Greenville, SC

July 2004 - December 2006

Office Assistant

I was sent to fill in on several different clerical positions such as: receptionist, office clerk, cashier, title clerk, light data entry, runner, etc...

America's Auto Auction, Greer, SC

May 2006 - January 2007

Receptionist, customer service, taking payments, title work, delivering vehicles.

Hiring Authority-Manufacturing, Spartanburg, SC

November 1997 - April 2006

production, quality control, processing, quality inspector, inventory,assembly forklift & cherry picker operator, scanning & locating items using an RF scanner, plastic injections & shipping /receiving

B. Billiards, Spartanburg, SC

July 2003 - January 2005

Front Desk Clerk

My duties were setting up accounts, cashiering, reserving and scheduling events, assisting customers and guests, and supply inventory.

Objection: To provide professional service with honesty & integrity.

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