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Service Customer

Doha, Doha, Qatar
2200 sgd doller
February 04, 2018

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Date of birth 18/05/1991

Address: */*** *** ****** ********* UTTRAKHAND, 263145

Hand Held: +974 77991230

Time to call: 10:00 am to 6:00 pm (qatar standard time)


Skype id: manojsinghne866553

Area of Interest: Food & Beverage Service

Passport Details:

Passport No: L4382949

Date of Issue: 17/09/2013

Date of Expiry: 16/09/2023

Place of issue: dehradun, uttrakhand, india

Career Objective

An energetic, talented and self motivated professional with a real passion in delivering a quality service to the guest and maintaining excellent relationships with them to encourage repeat business. Having a proven track record of running successful operations that can grow the business, cut costs and at the same time maximize the profits.

Looking forward to work with an esteemed organization with an objective to utilize my professional skills and experience and get an opportunity to learn and grow with the organization to develop an enviable career profile.

Educational History

Completed 3 years B.Sc. in Hospitality Bachelors Degree in Hotel Management & Catering Technology and Tourism From INSTITUTE OF HOTEL MANAGEMENT,CATERING TECHNOLOGY & APPLIED NUTRITION,BHOPAL AFFILIATED TO [NCHMCT PUSHA DEHLI] PUSHA [2010 T0 2013]

Uttrakhand Board of Higher Secondary Education in 2007 Passed.

Uttrakhand Board of Secondary Education in 2009 Passed

Professional Experience


CAPTAIN 1thOCT 2015 – Till date

Duties andResponsibilities:

Deputies in the absence of the Reporting Manager & ensure smooth functioning of the Department

Allot daily duties to subordinate staff to meet work exigencies ensuring equity of

work Conduct daily briefing using it as a vehicle for two-way communication, training & corrective action and Motivate staff through fair leadership.

Attend to guest complaints & ensure guest satisfaction through immediate action.

Inspect the mis-en-place & mis-en-scene to ensure the smooth flow of operations.

Ensure the maintenance & aesthetic upkeep of the Outlet in close coordination with

Other Department

Develop outlet sales through up selling, guest contacts & ensuring good service.

Ensure that the Outlet is free from work hazards.

Supervise food service with a view to ensure speed, quality of service & personalization

Appraise staff performance & recommend rewards to the HOD.

Maintain & control the par stock of cutlery, crockery, linen, supplies & equipment.

Assist the accounts department in stocktaking.

Hand over lost & found properties to the Lost and Found Department as per rules


WAITER 21thDEC 2013 – 30thAPR 2015

Duties and Responsibilities::

Major responsibility of holding the section. Maintains the sequence of service and the communication (colleagues and guest) as per SOP.

Inform the section Team Leader in case of any untoward incidents in his section, which cannot be handled by me.

Interacting with the guests for quick resolution of their problems and providing high quality services to achieve customer delight.

Any new experience on the floor (could be good/bad) should be informed to the Team Leader.

Before service starts, he must check the side station has adequate crockery, cutlery, glassware, silverware, sauces, accompaniments, linens, chairs, tables (wobbling).

Handle guest complaints and maintain good public relations.

Communicating with the kitchen staff to ensure efficient food service.To maintain a high team focus by showing co-operation and support to achieve the goals of the organization.

Supervise and coordinate assigned shift; pre meal meeting conducted with the staff daily.

Facilitate weekly training of the staff to maintain a good service standard.




Duties and Responsibilities::

Ability to create a great atmosphere and be an inspirational host.

Always feel to grow with the company’s growth and make my personal & professional life successful.

To maintains the sequence of service and the communication (colleagues and guest) as per SOP.

Responsible for the order taken and placed to the guests

Maintain the Brands standard service.

Briefing to the junior staff working at restaurant.

Ensure the proper order delivered to the Tables.

Ensure proper handover for the next shift to do the work smoothly.

Maintain par stock.

Implementation of SOP’s..

Responsible for maintaining critical handover .

Handling of Delayed orders.

Handling the cash, credit sales.


Duration: 4 MONTHS.


To maintain my log book with daily learning.

To listen my superior, what he /she is teaching& follow what he/she ordered.

As a trainee, I have to learn about the basic thing of each & every departments of the hotel.

As I was in service department I worked in coffee shop.

I also worked as a pickup man as per the ordered.

Computer Skills

Basic in computer course excel, MS office, MS word, internet.

Knowledge of ADACO, MICROS

Key Skills

Strong motivational and influential people skills.

Excellent communication and strong customer service skills.

An eye for detail and an ability to drive consistent brand standards.

Experience of managing people and driving business perfo

Personal Details

Date of birth- 18/05/1991

Nationality- Indian

Marital Status- Single

Height- 168cm

Weight- 71kgs

Language Known- Hindi, English, Punjabi

Hobbies - Reading news paper, Horse riding, Adventures Activity & interacting with people.

Strength - Self-confident & Responsible, Flexible and ability to adap in any environment.


Reference :

Name – Mr. bhashu dev

Post – asst. manager

Organization – w hotel doha

Phone – +97430255251

Email –

Reference :

Name – Mr. Leoul worku

Post – director of banquet and osc

Organization – w hotel doha

Phone – +97466702283

Email –


I hereby declare that all the above furnished information is true to the best of my knowledge.

DATE: 21/102017


Cover Letter

Please use your own language and experience to write it.

Dear Sir/Madam,

I would like to apply to your prestigious hotel for a job because I would to gain more experience in my related field to boost up my hospitality carrier. And also to obtain an experience that will enable me to use, develop my interpersonal skills and educational background to the profitability of the organization

I have done Bachelor Degree in Hotel Management from Institute of Hotel Management, Bhopal, India. I have 3 years of working experience including 6 months of industrial training. I worked in all the departments in industrial training and this gave me an excellent opportunity and experience.

During my work experience, I have always been providing excellent service to the guests and the companies and giving them satisfaction at all given time with my ability to work hard.

I am really interested to get some training in my related field so that I can give my very best service to the guests and where I will be employed.

I have attached my C.V with this application and if there is any further detail that you would like to know about, I will be more than happy to give it to you. I do hope that my qualification, both academic and work experience,

I hope that this will definitely be helpful to my future career in hotel industry.

Thank you for your time and consideration. I look forward to speaking with you in more details at your earliest convenience.

Yours faithfully,

Manoj singh negi

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