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Human Resources Manager

Charleston, South Carolina, United States
February 04, 2018

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Jonathan Chandler

**** ****** ***** ****

Charleston, SC 29412



Seeking an opportunity to provide leadership and proven experience to a progressive human resources department within a dynamic, growing organization.


University of Tennessee, Knoxville, Tennessee May 2000

Bachelor of Science in Human Ecology, Human Resources Development and Training

WORK EXPERIENCE, Inc. March 2007 to Present

Charleston, SC

Benefitfocus is a publicly traded technology company and one of the region’s largest technology employers. It is a cloud-based software company, which provides employers and insurance carriers with a customizable benefits enrollment and administration platform to shop, enroll, manage and exchange benefits all in one place. The company employs 1,430 and has three locations with a total valuation of over $800 million.

Senior Benefits Manager, Human Resources March 2008 to Present

As the Senior Benefits Manager, serve as primary contact for vendor contracting including negotiation, renewal, and resolution of conflicts. Directs the development, implementation, and communication of current and revised benefits programs, policies and procedures with 3 direct reports.

Oversee and manage the day-to-day administration of the company’s benefit programs, including, retirement, medical, dental, vision, life and disability, wellness, flexible spending and health savings accounts. Offer hands-on support to associates and key business partners to solve complex problems and concerns.

Other duties included:

Manage all benefit plans including enrollment (new hire, open enrollment, qualifying event changes, and process benefit terminations) while ensuring compliance to HIPPA and other Federal/State regulatory requirements.

Prepare and present an annual explanation of benefits in written and video communication with all employees.

Collect, track, analyze, and report on benefits related data, including budget/financial and utilization.

Work closely with key executives on following trends in the industry and innovation in benefits.

Routinely review and make recommendations on benefits programs and strategies to maintain market competitiveness with cost effective enhancements.

Ensure that all aspects of leave administration is managed effectively.

Manage vendor contracts and services including negotiations, renewals (tracking and negotiating) and the investigation of complaints and concerns.

Partner with outside auditors and 401(k) administrators in formal audits to assist in collecting requested information and responding to questions during the formal and informal 401K audit process.

Coordinate and communicate with payroll regarding COBRA payments, benefits billings, fringe benefits and cost-sharing contributions, open enrollment and FSA enrollment.

Accomplishments included:

Maintained the average increase in medical cost below 6%, year over year, for 10 years, while continuing to be a fully insured health plan.

Saved over $250,000 dollars in 1 year by self-funding all Short Term Disability claims and creating an 8 week 100% paid maternity benefit. Also introduced a 2 week, 100% paid paternity plan at no additional cost to the company.

Replaced a legacy 401(k) partnership that was local, to a name branded recognized 401(k) provider by collaborating and partnering with Vanguard to manage our more than $50 MM in 401(k) assets.

Moved 9% (~130 associates) of the associate population from a PPO plan to a HDHP plan in 1 open enrollment session. This was accomplished by holding group and 1:1 information sessions to explain how a PPO and HDHP plan specifically work based on individual health needs.

Introduced more choice in benefit selections from, 2 medical plans, 1 dental, and 1 vision plan, to 5 medical plans, 2 dental plans, and 2 vision plans. Plus added multiple voluntary benefit options including: accident, critical illness and hospital indemnity plans, pet insurance, identity theft protection, legal services, and tele-health options. Also allowed associates to donate to either the United Way or American Red Cross as part of their annual benefit elections.

Created the company’ first wellness program that focused on more than just physical wellness, by including specific wellness opportunities that addressed financial wellness and mental wellness to have a better overall work-life balance.

Moved the company from an anniversary based performance review/merit increase process to a focal performance and annual merit increase review process for the entire company, saving time and streamlining the budget process for annual merit/salary increases.

Created a company-wide HR/Benefits newsletter to keep associates informed of important changes regarding all associate benefits throughout the year along with tips and helpful sites to visit.

Successfully reported all Affordable Health Care (ACA) reporting compliance after the Healthcare Reform Act was implemented, on time and accurate.

Senior HR Business Partner March 2013 to Present

As a Senior HR Business Partner, responsible for full scope HR activities for multiple departments including: employee engagement, staffing (job postings, interviewing, selection), salary planning, organizational development and coaching, investigations, and supporting day-to-day needs of departments.

Work directly with department managers as a partner in achieving their strategic and tactical goals.

Other duties included:

Provide timely communications/counsel to the departments in their respective areas, and serve as the designated HR contact for key initiatives.

Report on metrics, as well as maintain active engagement with department activities in areas of responsibility.

Stay current with local, state and federal laws, rules, regulations and statutes governing equal employment opportunity practices.

Take action to ensure that all employment practices are managed, including hiring, promotions, demotions, and disciplinary actions are conducted in compliance with equal employment opportunity laws and company policy.

Accomplishments included:

Hired 60 new associates in 9 months during the first year at Benefitfocus.

Human Resources Manager January 2008 to March 2013

As the Human Resources Manager, managed day-to-day operations of the HR functions. Handled administration of the human resources policies, procedures and programs and carried out responsibilities in the following functional areas: Hiring & On Boarding, Benefits Administration, Employee Training, Immigration/Work Visa Support, Event Management, and Process & Compliance Management.

Corporate Recruiter March 2007 to December 2007

As a Corporate Recruiter at Benefitfocus, responsibilities included: filling open position for Enterprise Product Strategy, Professional Services, Marketing, Client Services, Product Management, Product Media Group, User Experience Group, and Engineering. In the first six month, successfully filled over forty opened positions. Other responsibilities included recruiting top talent from the surrounding areas to fill open positions.

Blackbaud, Inc. September 2004 to February 2007

Charleston, SC

Blackbaud is the worlds’ leading cloud software company combining software, services, and data intelligence to help nonprofits, educational institutions, and corporations advance their mission.

Talent Acquisition/Corporate Recruiter March 2005 to February 2007

HR Researcher/Sourcing Specialist September 2004 to March 2005

As key member of the Recruiting Team, responsibilities included research/data mining arm of the recruiting function that provide recruiters candidate resumes from many different sources. These included job boards, list generation, and niche websites. Also furnished innovative ideas on how to attract active and passive job seekers to Blackbaud. Other responsibilities included working directly with the recruiting team, hiring managers, and prospective employees to accomplish recruitment goals.

Mined résumés through job boards and internet search techniques to assist. Recruiters in providing best qualified candidates to the hiring managers.

Posted jobs on Internet sites and recommended niche areas to post current openings.

Sought out new posting sites to advertise current openings, as well as advertised openings.

Kept current on industry trends and new resume mining tools and techniques. Served as the first-line of communication between the Company and sourced candidates.

Assisted Recruiters by contacting candidates via email or telephone to gauge interest in the position.

Scheduled initial interviews for qualified candidates when appropriate.

Attended Recruiting Strategy meetings to assess needs of Hiring Managers, and to develop understanding of positions.

Maintained current knowledge of Company, as well as products and services. Responsible for tracking individual research efforts

Took responsibility for special projects or assisted with special projects as needed.

Volt Services Group March 2002 to April 2004

Atlanta, GA

Volt Services Group was a temporary-employee recruiting firm, based in Atlanta.

HR Generalist

As an HR generalist, duties included matching the skills of temporary employees to customer requirements, increasing existing business, bringing in new customers and applicants, and keeping gross margins at the highest level possible.

Other Responsibilities included:

Interviewed applicants and ensured that all their skills and experience were identified and evaluated.

Reviewed company policies and procedures with applicants and employee.

Developed accurate job descriptions for customers and matched qualified temporary employees in all administrative, light industrial and accounting classifications.

Negotiated and set bill rates charged to customers, labor rates and conversion fees.

Ensured total customer satisfaction by handling all inquiries and resolving problems arising with customers or temporary employees.

Turned customer inquiries into orders and market qualified temporary employees.

Identify new business leads and supported the sales efforts of the sales staff through good public relations, responsiveness and service.

Recruited new applicants through existing and new sources.

Completed all required data entry and necessary paperwork.

Accomplishments included:

Using direct recruiting and marketing strategies, successfully generated over $10,000 in direct placement fees in one month.

Managed all unemployment claims.

Successfully placed employees into additional job opportunities. As a result, received $4,500 in incentive pay.

StratfordGroup September 2001 to February 2002

Atlanta, GA

StratfordGroup, a subsidiary of Spherion Corporation, was a $3 billion human capital management company. StratfordGroup was the 13th largest retained executive search firm in the nation and provided executive search services for senior positions across multiple practice lines that included technology, healthcare, e-commerce, professional services, utilities, consumer products, and manufacturing.

Independent Contractor

As an independent contractor with StratfordGroup, duties included research on executive positions, candidate development and generating new clients through marketing strategies. This position reported to the Global Practice Leader for the Healthcare Practice, conducting CEO, CFO and other management searches nationally.

Management Principals August 2000 to September 2001

Atlanta, GA

Management Principals was a project-based consulting firm that handled consultant and direct hire engagements within financial services, health care, e-business, and telecommunications organizations.

Assistant Recruiter

As an assistant recruiter working in a contingency environment, duties included developing and generating potential candidates through various sources such as internet, advertising, networking functions and other marketing activities. Pre-Screening potential candidates for open job orders, setting-up candidates for interviews with other recruiters within the firm, developing a weekly activities and status report and conducting reference checks on potential candidates were a major responsibility of the assistant recruiter.

Maintaining the company website with current job opportunities and posting job opportunities on the web fell within the assistant recruiter’s role. Led the development and implementation of several marketing strategies such as:

Developed a list of local job fairs for business developers and recruiters to attend.

Generated from various resources cold calling lists for business developers.

Prepared and developed follow-up marketing letters and mail-outs to new potential clients.

Panasonic, Electronic Components February 2000 to May 2000

Knoxville, Tennessee

Personnel Assistant, Intern

As Part of the requirements for the BS degree in Human Resources from the University of Tennessee, served in a four-month work/learn internship role.

Assisted with company recruitment process. Scheduled interviews, conducted reference checks, administered and graded tests, prepared and mailed employment correspondence.

Assisted in a project which involved a rewriting of the Employee Handbook. Involvement included Family Medical Leave Act (FMLA) regulations review and changes to the employee dependent policies.

Developed a new Employee Orientation-Training Program. Increased efficiency by changing orientation structure from a three-week program to a one-day program. The new orientation program included the development of PowerPoint presentations, training evaluation forms, and the use of “ice-breakers” to help new employees relax and get to know each other.

University of Tennessee, Conference Center January 1996 to February 2000

Knoxville, Tennessee

Student Assistant

Part-time position while a full-time student at UT.

Served in a part-time role to perform a variety of tasks in support of the University’s Training /Conference Center. The Center hosts training sessions for major companies and associations around the country as well as conventions for a variety of organizations.

Duties included:

Assisting in the planning and preparation of facilities and audiovisual equipment for use in conferences.

Assisting with the set-up and break-down of conference facilities.

Assisting with the planning and implementation of transportation, communication, special events, and event agenda.

Assisting with the finalizing and closing of event accounts with bills.

Assisting with the overall organization and logistics involved with multiple conferences being conducted simultaneously.

Assisting in the orientation of new employees on procedures used by the Center.


Proficient in MS Word, Excel, and PowerPoint.

An expert in Pereless. (resume tracking application and reporting system)

Excellent interpersonal skills.

Outstanding ability to communicate with co-workers and upper management.

Extensive experience in using a variety of Internet recruiting strategies – i.e Cold Calling, LinkedIn, Jigsaw, Boolean, Multi-Threaded Search Engines, Major/Niche Job Boards.


• Traveled extensively throughout the U.S. and Caribbean

• Camping and Outdoors

• Guitar

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