RESUME

MARCO ANTONIO CAPONE

Email: ac4c53@r.postjobfree.com / Phone: 301-***-**** /Residence: Hagerstown, Maryland 21740

https://www.linkedin.com/in/marco-capone https://www.facebook.com/marco-capone

Customer Service, Loan Documents Specialist and Warehouse Associate

Enthusiastic, personable and ambitious professional recognized for being well organized and exceptionally adept at managing projects simultaneously prioritize assignments and meet deadlines. Excellent technical, analytical and resourceful skills to solve complex problems and recommends new work procedures to help streamline operation process. Versatile team player who works effectively in challenging environments inspiring and motivating others. Experience with pallet jack and forklift .Fluent in Italian language both written and spoken.

PROFESSIONAL EXPERIENCE

Period: 04/11 - current

Position: Business Consultant

Company: Stericycle Inc. - Indianapolis, IN 46241

Stericycle is a global business-to-business services company that provides highly specialized solutions to commercial businesses of all sizes provides the most comprehensive range of reputation management services across the globe.

Duties: Review business operations and procedures to ensure proper processing is performed and prepared reports for senior management along with business trends and recommendations.

Improved production and client retention.

Increased revenues by streamlining procedures and stretching marketing area to increase customer interest.

Period: 11/17 – 01/18

Position: Warehouse Associate (Seasonal)

Company: Target Distribution Center

Target Distribution Center is the main warehouse that receives merchandise from suppliers and shipped to many of it’s outlet stores within the Mid- Atlantic area.

Duties: Load outbound trucks ensuring the right products make it to the right store at the right time. Inspect the quality of incoming products and packing merchandise for shipment.

Period: 04/15 – 06/15

Position: Disclosure Coordinator

Company: West Town Bank and Trust- Frederick, MD 21703

West Town Bank and Trust is a Mortgage Lending Department is a direct national lender offering conventional, FHA, VA, USDA, Jumbo loan products and more.

Duties: Reviewed residential loan applications to verify that the application data was complete, accurate and met establishment standards, including type of mortgage, borrower’s personal information as well as their assets, liabilities and length of employment. Contacted specified representatives to obtain property abstract, survey and appraisal. Verified property was properly insured and contacted the appropriate loan officer, processor and client if any adjustments were required. Sent the required disclosures to clients for e-sign and expedited mortgage files to underwriting for loan approval.

Exposed errors while reviewing loan application documents and expedited corrections.

Verified lending documents exposing fraudulent information.

Period: 05/02 – 04/15

Position: Account Manager

Company: CitiMortgage-Hagerstown, MD 21742

CitiMortgage is a large-scale lender offering a comprehensive range of fixed-rate and adjustable-rate mortgages for purchase and refinance.

Duties: Responded and resolved escalated customer issues that required immediate resolution ensuring a higher client retention rate. Ensured that data and supporting documentation was provided timely for both our internal and external customers. Received numerous “Star Player” awards and raving reviews from higher management for proactively engaging in practices contributing to the organization’s success. Worked previously in Collections and in Post-Closing.

Revised procedures increasing effectiveness and efficiency.

Reviewed reports and recommended new course of action creating increase in revenue and higher customer retention.

PERIOD: 11/97 – 05/02

POSITION: Customer Service & Marketing Associate

Company: Manpower- Gaithersburg, MD 20879

Manpower is the world leader in contingent and permanent staffing solutions.

Duties: Performed operations of data entry and customer service. Created procedures to isolate and resolve program errors. Developed an editable methodology to forecast and cut expenses in a multi-product managed financial environment. Responsible for scheduling, registering and preparing for company conferences/trade shows throughout the nation.

Interacted with sale representatives with procedures to follow which resulted in an increase of 34% in vendor contracts.

Researched more efficient and economical methods for shipment of Trade Show material cutting costs by 23%.

Period: 12/95 – 06/96

Position: Customer Service & Warehouse

Company: Adecco_ Rockville, MD 20852

The Adecco Group is the world’s leading provider of workforce solutions.

Duties: Coordinated deliveries to clients and responded to inquiries regarding warranties and special orders. Developed a more cost effective method for inventory storage which resulted in higher inventory accuracy and lower costs. Prepared weekly reports on inventory control. Trained personnel on methods to improve inefficient operations which resulted in a dramatic improvement in processing time and accuracy. Assisted loading/ unloading operations with use of a forklift.

Replaced old storage containers with more secure ones ensuring less risk of losing parts and adopted a new method of categorizing inventory which caused an increase in inventory accuracy from 67% to 94%.

EDUCATION

College: La Sapienza – Rome, Italy 00100 –Bachelor of Science in Political Sciences

Technical Skills

Proficient in Microsoft Office Suite: Excel – Word – Outlook

Operate Sit-down Forklift and Pallet Jack

Contact this candidate