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Customer Service Professional Experience

Charlotte, North Carolina, 28216, United States
February 06, 2018

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Deatra Thomas

**** ********* **.

Charlotte, NC *8216

Phone: 912-***-**** Email:

Key Competencies

Effective Communicator Secret Clearance

Defense Specialist Adaptability

Excellent Customer Service Critical Thinker (under stress) Professional Experience

G4S Solutions 08/2017-Present

Armed Security Detail

• Interact peacefully with patrons during visits to property

• Secure premises and personnel by patrolling property

• Monitor and inspect buildings, surveillance equipment, and access points

• Report losses and damage by reporting irregularities

• Maintain peace during stressful and volatile situations Central Piedmont Community College 03/2017-08/2017 Single Stop Assistant – Work Study Program

• Answered six-line phone system and directed calls as required

• Maintained filing and storage system

• Greeted and directed clients and vendors appropriately during visits

• Retrieved documents and files upon request

• Routed and processed incoming and outgoing mail

• Completed light accounting duties

• Created, edited, and updated spreadsheets

United States Postal Office 10/2015-10/2016

Postal Support Clerk

• Fulfilled contract by working assigned tour of duty

• Provided customer service to the public

• Aided in timely delivery by managing 1000+ packages daily United States Army 04/2011-09/2014

Chemical Biological Radiological Nuclear (CBRN) Specialist

• Provided training and supervision regarding the proper use of supplies and chemicals

• Implemented procedures regarding equipment and operations

• Trained military and civilian first responder personnel regarding response operations

• Operated and maintained detection and decontamination of CBRN equipment

• Analyzed and assessed sensitive site vulnerabilities and coordinated defense support with civil authorities

• Specialized in the defense against weapons of mass destruction, i.e, Weapons of Mass Destruction force protection programs and Weapons of Mass Destruction elimination

• Received, inspected, loaded, segregated, and delivered installation supplies and equipment

• Operated unit-level computers and automated supply system for accountability of organizational and installation supplies and equipment

• Filed all unit and organizational supply documents. Education and Certifications

Central Piedmont Community College May 2019

Associates, Human Service Technology Candidate

Kaplan College 2013 -2014

Technical Diploma

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