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Data Entry Customer Service

Shelton, Connecticut, 06484, United States
February 03, 2018

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*** ******* ***** *******, ** ***84 (203) ***-****

Work History

Call Center Representative/Data Entry

REALLY GOOD STUFF (CONTRACT ) 01/2017 – 10/2017

Answered 100+ inbound calls answering customer’s inquiries, taking orders and reshipping merchandise missing from orders.

Handled heavy data entry utilizing multiple software.

Maintained accuracy of data by updating customer information such as address changes and payment plans.

Worked closely with management to maintain records and accuracy of shipments.

Performed daily functions in a timely manner ensuring arrival of shipment deadlines.

Took orders and reshipped merchandise missing from orders to correct addresses.

Handled account receivable by putting together batches of checks sent in to pay invoices.

Call Center Representative/Administrative Assistant


Answered over 100+ inbound calls per day by addressing customer inquiries, solving problems and providing new product information.

Places orders over the phone with customers who were purchasing through catalogs and the website.

Described products to customers over the phone and accurately explained details and care of merchandise.

Communicated with vendors regarding back order availability.

Developed reputation as an efficient service provider with high levels of accuracy.

Receptionist/Customer Service Representative

LANGANKE’S FLORIST 03/2007 – 07/2009

Handles over 300 – 400 inbound calls in a high volume work environment.

Checking in shipments and processing orders.

Accepting inbound calls from consumers inquiring about services and products.


CUMBERLAND FARMS 09/2001 – 11/2006

Politely assisted customers in person and via telephone.

Hiring and firing of employees.

All daily paperwork and balancing.

Bank deposits.

Orders, shipments and audits.

All office functions.

Cashiering, restocking and making coffee.

Answered product questions with up to date knowledge of sales and store promotions.

Scored in the top 10% of employees in successful resolution of issues.

Lottery trained and certified.

Call Center Data Entry Specialist

OPTIMA INC. 02/1997 – 09/2001

Answering multiple line telephone system.

Taking and inputting orders.

Faxing, filing and mailing invoices.

Pulling and shipping orders.


Efficient in UPS and FED-EX systems.


Bunnell High School Graduated 1998

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