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Customer Service Technical Support

Location:
Farmington, Michigan, 48335, United States
Posted:
February 03, 2018

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Resume:

SEAN L. SANDERS

***** ************ ***** *** ****, Farmington Hills, MI 48335 • 248-***-**** • ac4bvs@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Positive team player with diverse background and outstanding collaborative communication and interpersonal skills to effectively interact with individuals at all levels. Honest and dependable individual who never sacrifices integrity, professionalism, and confidentiality.

Demonstrated success record in:

•Organized and resourceful multitasker with the ability to thrive under pressure to complete difficult projects and tasks. Conflict resolution skills.

•Problem solver with experience implementing processes and procedures that increase efficiency, productivity, quality, and employee satisfaction.

•Excellent communication skills and the ability to resolve issues quickly.

•Microsoft Package, Macintosh, PC, and Mac related software.

•I’m a experienced Route Delivery Driver and have obtained a Class B Commercial Truck Driving License.

EDUCATION

Specs Howard School of Broadcast Arts, Southfield, MI 2001-2002

• Certification in Television Broadcasting.

PROFESSIONAL EXPERIENCE

SUNLIGHT SUPPLY, WIXOM, MI 02/2011-Present

Truck Delivery Driver

•Process bulk orders and prepare for shipping to customers.

•Unload truck’s, check in merchandise, match purchase orders to sales orders and distribute to sales associates for processing.

•Weighing and counting items for distribution within the plant to ensure conformance to company standards

•Schedule and routing deliveries for multiple drivers.

•Deliver merchandise to local retail stores.

MAC PROFESSIONALS, NOVI, MI 06/2010-10/2010

Imaging/Development

•Coordinate software system installation.

•Repair, update, install equipment to ensure functioning properly and conforms to all specifications.

•Provides technical support to clients by researching and answering questions, troubleshooting problems, and maintaining workstations.

APPLE STORE, NOVI, MI 08/2008-03/2010

Mac Specialist

•Provide technical support on all Apple products to walk-in customers.

•Recommend in-store support options, such as business services and the Genius Bar.

•Remained knowledgeable on all Apple products and attended training on new product launches.

RESTORATION HARDWARE, TROY, MI 10/2006-8/2008

Stock Associate

•Maintained stockroom department categories by stocking merchandise on appropriate shelves to maximize efficiency.

•Ensure all client orders are shipped within 24 hours of purchase.

•Regularly assists sales team with clients.

MURRAY’S AUTO STORE, NOVI, MI 04/2002-10/2006

Parts Specialist

•Provided customer assistance to customers with auto part needs and questions.

•Quoted dealers and collision shops with wholesale pricing for various parts and items.

•Conveyed technical information to customers and dealers.

References

Mary Marko

Customer Service Lead

625-***-****

Melissa Hummel

Assistant Store Manager

586-***-****



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