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Customer Service Manager

Braselton, Georgia, United States
February 03, 2018

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Ashley Johns

Braselton, Ga *****



A challenging position in a fast paced environment that will allow for personal growth and career advancement

Education: Collins Hill High School, Suwanee, Georgia

August 2003 to May 2007, Technical Diploma

Maxwell High School of Technology, Lawrenceville, Georgia

August 2006 to May 2007

Lanier Technical College, Oakwood, Georgia

September 2009-September 2010, Master Cosmetology License and Diploma

University of North Georgia, Oakwood, Georgia.

September 2011- December 2016, Art Associates Degree

University of North Georgia, Oakwood, Georgia.

December 2016- Present, Art Marketing Bachelor's degree

Qualifications: Appreciates and respects diversity, Fashion forward, Manages time effectively, Performs tasks well as an individual and as a team player, creative as well as outgoing, Proficient in Microsoft Word, Excel, and PowerPoint, can consistently type 65 wpm.

Job Experience

Acosta Sales and marketing, Georgia

September 2017-Present, Visual Merchandiser

Duties: Completing sets per planagram for Publix stores, organize and stock product, partner with Manager when necessary.

Match MG, Hanover, MD

July 2017 - September 2017, Merchandiser

Duties: Completing sets per planagram, clean displays, fill and organize displays, take photos of completed tasks, order missing parts.

Junk King Atlanta, Lawrenceville, Georgia

August 20 14 January 2017 Administrative assistant

Duties: Completing daily audits and tips, Manage the company's Facebook, Google Plus pages, Pinterest and Twitter accounts, upload videos, upload before and after pictures, go through and post customer reviews, organize and clean warehouse an.,sell and ship items on Ebay, and new hire paperwork.

Bed Bath And Beyond Distribution Center, Jefferson, Georgia

March 20 15 - September 2015, Warehouse Associate

Duties: Picking, Packing, Outbound, and getting usps orders together for the day.

Viera Communications/Arise, Punta Gorda, Florida.

May 2014 to August 2014, Customer service representative

Duties: Answer calls, trouble shoot devices, customer service, bill troubleshooting, service troubleshooting, take/make payments.

Freelance model/wardrobe stylist

January 2012- Present

Duties: Show up to location on time, model for 2-6 hours at a time, organize wardobe and accessories, pair clothing and accessories with models, provide feedback and adjustments, assist with photographer if needed.

Julie Mccraney Brogdon Studios, Snellville, Georgia

January 2012- March 2013, Nude Model For Statue

Duties: Be comfortable posing nude, arrive on time, be clean and shaven, and hold pose for up to 5 hours.

Spencer Gifts, Lawrenceville, Georgia

May 2010 to May 2014, Store Manager

Duties: Manage register, loss prevention, visual merchandising, hiring/ recruiting Training new hires, shipment, customer service, payroll, scheduling, pairing up with buyers and analysts.

Earthbound Trading Company, Buford, Georgia

November 2009 to May 2010, Asst. Manager

Duties: Manage register, merchandising, shipment, inventory, loss prevention, train new hires, customer service.

Starship Elations, Suwannee, Georgia

December 2007 to October 2009, Asst. Manager

Duties: Manage the cash register, train new hires, organize movies, clean and maintain the store, design tags to ensure proper a display, create displays and design cases to make them aesthetically pleasing, customer service.

Riverside Pizza, Lawrenceville, Georgia

May 2007 to December 2007, Delivery Driver

Duties: Manage money with the cash register as well as delivery tickets, make pizza, wings etc…, customer service, clean and maintain the store.

Sam Goody, Buford, Georgia

November 2005 to February 2006, Retail associate

Duties: Assist customers, Customer Service, Organize Cd's, Clean and maintain the store.

Notable Achievements: In the articles of Xcitement Magazine for August and September 2008 it was noted that the Starship had excellent organization and display.

Has successfully completed National Career Readiness Certificate Qualification Report.

Skill Level: Silver Plus. Id- 14ZXGZ1Z54G8

Had one of the lowest shrink numbers in the district 2 years running. 2012 1.07% and 2013 0.79%.

Two years straight with 100% score on secret shops.

Volunteer Hours: Successfully completed 40 hours at the Buford-Sugar Hill Library.

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