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Customer Service Sales

Singapore, 159049, Singapore
February 02, 2018

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Ker Ying, Kang

***C Keat Hong Close #**-**

Keat Hong Pride, Singapore 683805

Cell :( +65) 8484 0699


Career objective:

A veteran in overall customer service field from inside out sales and marketing management over 15 years of experience. Familiar with the psychology of Singapore buyer (International); building and maintaining customer royalty and retention.

Summary of Competence:

Ability to manage multiple programs at one time.

Detail-oriented with excellent problem-solving skills.

Excellent communication and interpersonal skills, building and maintaining relationship my forte.

Good team player and willing to share knowledge and experience with team members.

Thorough knowledge of consultative sales and value-based selling.

Possess over 15 years of experience in the field of interactive with customer either in service or products for sales and marketing included tele-marketing.

Proactive in taking initiatives, self-motivated.

Work History

Direct Sales Representative

Jul 2014- Present

Riway International Group

Ang Mo Kio, Singapore


Sales Professional, highly efficient, with more than three years of broad based experience in sales consulting including: product promotion, business development to Countries like Malaysia, Myanmar, Philippines, Canada and Hong Kong.

Experience in independent marketing, sales and distribution of products.

Managed quality communication, customer service support and product presentation for each client.

Market research and prepared/updated sales strategies for promoting products according to latest market status/trend with product features.

Educated customers on the benefit and advantage of using quality products and provided hands-om demonstrations.

Evaluated market needs, discovered potential opportunities and identified sales channels to meet.

Presentations and meetings with market leaders and clients.

Monitored customer satisfaction, addressed issues and provided solutions.

Client Management Executive

Jun 2014- Jun 2015

DKSH Singapore Pte Ltd

West Area, Singapore


Main tasks are analysing complaints, developing new client care strategies and procedures.

Ensured complete satisfaction and maximum utilization of the product sold to customers.

Identify and resolve areas of concern as raised by clients.

Promote and cross-sell a comprehensive range of services to clients.

Responsible for sales support such as agreements and contracts.

Monthly meetings with clients to build relationships with existing account and key personnel.

Handled the tasks of managing invoicing and collection payment process.

Advise clients on delivery schedule / inventory availability.

Customer Service Representative cum Sales Support

Jun 2010- Jun 2014


(A Subsidiary of The Dow Chemical Company)

Orchard Central, Singapore


Handles routine and non-routine customer order activities, including managing customer demand, following up on samples.

Complex order entry included consignment stock.

Liaise internal-department logistics for weekly inbound shipments and perform receiving functions in the ERP system, CRM; SAP knowledge.

Coordinate with Carriers and Freight Forwarders and other external partners for shipment, obtain shipment estimates and determine best service and routing to troubleshoot or investigate delays and other issues.

Keep track of shipment to identify and resolve delays or other issues and met the service levels of agreed.

Generate transportation documentation as needed, including LC or related to transportation, shipper’s letters of instruction and specialized waybills.

Actively coordinate with third party warehouse to ensure workflow is effective and all shipment with accurate details.

Monitor backorders report and issues to relevant department when needed and help to improve and resolve shipment issues.

Performed activities like reviewing SKU with expired/ discarded SKU in visual ERP system and coordinate with logistics and warehouse for physical disposal.

Assist in audit for inventory management, as required.

Provide support to daily operations.

Attend to customer’s phone-in, walk-in or email enquiries.

Provide general administrative support in any other ad-hoc duties.

Customer Service Executive

Feb 2009 - Jun 2010

Sun Microsystems Pte Ltd (Oracle Corporation)

Clark Quay, Singapore

(Provider of computers, computer components, software, and information technology services.


Main tasks are generated product and services quotes; configuration.

Provide application support.

User acceptance testing.

Collate all application issues and RFEs.

Good analytical and troubleshooting skills.

Possess strong teamwork capabilities and able to work independently.

Collaborate with internal and external customer to deliver timely quote and configuration requested.

Customer Service Executive cum Administrative

Sept 2004 – Dec 2008

Gliderol Doors Singapore Pte Ltd

West Area, Singapore

(A Leading provider of commercial and industrial door and shutter solutions in Singapore and the South East Asia region)

Tele-Marketing cum Sales Executive (7 Months) Jan 04 - Aug 2004

Administrative Executive (5 Months) Jul 03 - Dec 2003

Lesus Employment Agency Pte Ltd.

Bukit Batok, Singapore

(A Leading service provider for local ad foreign talent placement in Singapore)

Educational Qualifications:

2016 People Mastery for Sales Training

(Certificate of Achievement by Personality Central)

1997 (SPM Certificate) equivalent to Singapore “O level”

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