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Technical Support Information Technology

Norfolk, Virginia, United States
February 02, 2018

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Isaac Ampadu

***** **** **** *** ****: 703-***-****

Woodbridge VA, 22191


To obtain a position in the information technology field utilizing my experience and education.


Bachelors in Information systems and Technology (December 2017)

Old Dominion University Norfolk, VA


ICMA-RC Washington DC (May 2016 – August 2016; May 2017 – August 2017)

Technical support specialist intern

Provided remote and on phone support to users.

Used Outlook and Word to communicate productively.

Configuration, installation, troubleshooting, analysis and maintenance for Windows 7 Operating Systems.

Knowledge in using System Center Configuration Management (SCCM).

Knowledge in using Active Directory (adding computers, users and UPN matching).

Experience troubleshooting PCs, scanners, and portable handheld terminal.

Resolved assigned tickets through SERVICE NOW in a timely fashion.

Used Bit-locker to encrypt and decrypt drives of PCs.

Followed security measures to prevent intrusions and threats.

Keep track of assets in storage area to prevent lose.

Imaging and re-imaging PCs and restoring customer data into new PCs.

Goodwin House Incorporated, Alexandria, VA (2012-2013)

Front Desk Receptionist

Identified resident’s issue and addressed them through resolution and followed up.

Processed correspondences, initiated outbound calls and responded to email requests.

Identified opportunities for improvement and communicated them to the supervisor.

Shoppers Food Warehouse, Alexandria, VA (Oct 2011-Feb 2012)


Entered purchases into cash register to calculate total purchase price.

Counted money, gave change and issued receipts for funds received.

Assisted customers in location specific items.

Lustine Toyota, Woodbridge, VA (May 2011 to August 2011)

Service lance Valet

Kept Management updated daily with record of orders (note pads, car floor mats etc.)

Effectively carried out relevant paperwork

Skills: Proficient at imaging computers, deploying PCs and web applications. Experience running system updates, software installations, and troubleshooting windows operating systems. Strong communication and customer support skills. Experience with computer hardware (desktops, laptops, tablets, printers, switches, etc)

References Available upon request.

Contact this candidate