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Manager Customer Service

San Diego, California, United States
February 02, 2018

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Ariane Drive, Unit **, San Diego, CA 92117

858-***-**** •


Organizational skills Planning Public contact

AR/AP Document control

Administrative services professional with significant experience in office management including: receiving and drafting correspondence, development and implementation of organized filing system, processing billing and payment documents, payroll processing, proofreading and review of various documents/correspondence, management of multiple calendars, scheduling events and travel, and responsive interaction with the public and internal stakeholders. Supportive team player with demonstrated ability to successfully mentor staff, prioritize multiple demands, and meet large-scale deliverables. Highly regarded for communication skills, positive attitude, and high ethical standards. PROFESSIONAL EXPERIENCE

Meeting Global San Diego, CA 2014 - present

Assistant to President, Office Assistant Manager

Serve as administrative support to the President and office staff. Collaborate with staff to coordinate, organize, and follow up on all events and travel.

Key responsibilities:

• Responsible for organizing and coordination between staff/divisions for US and International events. Company conducts approximately 4 events annually.

• Schedule and participate in meetings related to planned events; photocopied and distributed requested documents to all participants; and conducted follow up with participants as necessary.

• Develop calendar of project deadlines and certain performance measures to ensure completion of projects/events by prescribed project timetables.

• Assist receptionist in managing phones and correspondence to external stakeholders. Sempra Energy San Diego, CA 2004 - 2013

Administrative Associate

Supported high-level executive staff, including Vice President and Directors, on multi-million dollar projects. Worked closely with multiple departments and administrative teams to coordinate special projects and meet deliverable schedule.

Key responsibilities:

• Responsible for multiple administrative tasks including receiving and classifying correspondence, reviewing reports for accuracy, receiving and filing drawing and technical data into data systems, maintaining multiple calendars, and addressing incoming inquiries via phones and email.

• Maintained payroll and timekeeping for approximately 40 staffers in multiple departments.

• Inventoried and ordered supplies routinely and processed expedited orders as necessary.

• Received invoices, reconciled billing amounts and information, and processed invoice payment.

• Managed administrative workload within the office, distributing tasks, and reviewing work of other administrative staff.

• Provided training for other administrative staff as necessary.

• Coordinated multiple aspect related events within the US and internationally to include, but not limited to, travel planning, booking hotel meeting space and hotel rooms, event planning, meetings, group meals, events and parties.

L O R I P A L M I S A N O • P A G E 2

858-***-**** •

Progressive Carpet & Design, Inc. San Diego, CA 2003 - 2003 Office Manager, Assistant to President

Supported President on various administrative tasks and managed all daily operations of contracting office including undertaking payroll and billing responsibilities. Key responsibilities:

• Produced

• Reviewed

• Managed

C&S Engineering, Inc. San Diego, CA 2002 - 2002

Sound Insulation Coordinator

Served as homeowner liaison for Sound Program with various stakeholders, including the Port of San Diego; and assisted in the compilation of design packages for homeowners.

• Produced

• Reviewed

• Managed

Honeywell Morristown, NJ 1999 - 2001

Conference Planning Coordinator

Managed daily operations of Conference Planning Department and provided administrative support to the General Manager and Human Resources Manager.

• Produced

• Reviewed

• Managed


• Microsoft Word

• Microsoft PowerPoint

• Microsoft Excel

• Microsoft Outlook

• SharePoint

• Concur Travel

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