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Engineer Information Technology

Location:
McKinney, Texas, United States
Posted:
February 02, 2018

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Salman Ahmed

631-***-****

ac4bgv@r.postjobfree.com

US Citizen

Highly systematic and Practical IT professional with Overall 6 + years of wide spread experience in Application Packaging, Application Infrastructure Support, maintenance, Active Directory, SCCM administration and End User support.

Immensely self-motivated individual who desires to be a part of a high performing team and contribute to team success while developing my own career growth. Has verified ability to provide creative and operative strategies through the application of highly developed problem-solving skills, Troubleshooting skills and proficient administration for variety of IT system, reliably keeping current network technologies; team player with reputation for providing exceptional user service; persistence to work with demanding clients.

Professional Experience

Army & Air Force Exchange Services (AAFES), Dallas, TX Sept. 2017 to date

Sr. SCCM Analyst / Sr. Application Packager (Contract Engagement)

Windows application Packaging and Re-packaging using Windows Installer Technology with tools like Flexera Install Shield AdminStudio and Application package distribution through SCCM 2012 R2.

Create documentation (Install instructions) for all the package and re-package application.

Packaging and testing Office 2013, Office 2016 and Office 365 with multiple scenarios and create documentation.

Create Task sequence to upgrade from Windows 10 LTSB to Windows 10 CBB with all the pre-defined custom settings and Zero Touch Installation.

Create test collections and deploy Application to the POS systems for UAT.

Create queries and query based collections to create weekly progress reports of the Windows update deployed globally.

Troubleshooting of SCCM client by checking activity in the log files on Inactive workstation clients.

Create Remediation documentation of the common problems in SCCM clients.

Follow the general best practices with SCCM in an enterprise environment with 6 main DP’s, 156 Pull DP’s and 25,000+ devices.

Toyota Motors North America, Plano, TX March 2017 to Sept. 2017

Systems Administrator IV- Destop Imaging Team (Contract Engagement)

Maintain the SCCM Task Sequences used to image PCs to ensure reflect new hardware models, new software versions and emerging company requirements.

Work with site support teams to test new deployments and to troubleshoot and resolve any issues that arise.

Mainly administer the SCCM service, creating software packages and distributing software and patches to Windows devices across the environment.

Create Test Collections (Device/Users/Device Collections/Users Collection) for Application.

Package applications using Install Shield Admin Studio 2013.

Perform scripting using Wise Script, VBScript, Windows PowerShell and batch files. Creating various scripts for Packages as custom actions requiring special needs that cannot be handled directly by packaging tools, as per requirement.

Deploy Microsoft Security patches and updates time to time.

Use DaRT to remote into the PC for Diagnose and Repair at the time of imageing.

Use Service Now as a ticketing service for Tasks and Incident created by users and remediate the problem, close the tickets after successful remediation.

Active Networks LLC, Grapevine, TX Sept 2016 – Feb 2017

Senior System Engineer III POS Lab (Contract Engagement)

Responsible to Create Windows 10 Images for 3 states (Oregon, Colorado, and Kansas) for Point of Service (POS) Hardware HP RP2. And legacy ELO POS Machines.

Deploy Pre-defined Windows 10 Images from MDT 2012, Create Task Sequences in MDT and made changes as per required by the states.

Create Batch, PowerShell, Wise scripts and Made changes in pre-exist different batch, PowerShell, xml scripts (Logon, Startup, Unattended) to facilitate the installation.

Made Group Policy changes in pre-Sysprep environment in the image.

Made Windows Firewall changes in pre-Sysprep environment in the image.

Install other hardware (MSR, Printers, Dial up Modem etc.) drivers as per approved by the states requirements.

Create In-house built Application Packages with Install Shield AdminStudio.

Sysprep and finalize the images with DISM and create USB and ISO.

FTP all the ISO images for the QA and UAT (QA and UAT located in China and Canada).

Provide support all the assigned states through LogMeIn with Standard and Advanced skills of Fault Diagnosis & Troubleshooting.

Responsible to create detailed documentation for all the steps and procedures taken to create an Image, and remediation procedures.

Responsible to close the tickets in Service Now.

COPART Inc. Dallas, TX Oct 2015 - Aug 2016

EUS System Engineer / SCCM Packaging Engineer (Full-Time Engagement)

Maintaining SCCM client automated installations through Scripts via GPO & SCCM.

Windows application Packaging and Re-packaging using Windows Installer Technology with tools like Wise Package Studio, Flexera Install Shield AdminStudio and Application package distribution through SCCM 2012 R2.

Create reports using SQL Report Builder 3.0 for System Software and Hardware Inventory and Collections. Also Create Report to determine successful pushes and ad-hoc reporting as needed.

Client Activity and health check

Create/Capture and tune Windows Operating Systems Images of Windows 7, injecting the appropriate drivers in Images and Customize User Profiles through USMT.

Create Task sequences for those images for Zero Touch Installation.

Driver lifecycle management.

Deployment troubleshooting expertise Application, WSUS Patching, and Operating System Deployments using LTI and ZTI.

Patch Management for Desktops/Laptops (Dell) using SCCM 2012 for both Windows Updates and Office Update.

Administer the Windows OSD (Operating System Deployment) through MDT/ SCCM 2012 to push out to desktops/laptops and Mobile Users.

Troubleshooting of SCCM 2012 R2 by checking the log files on Servers and Clients.

Active Directory Management via GPO & SCCM 2012 R2

Create Documentation for Smoke, Functional Testing and other cconfiguration documentation.

MSE and Antivirus clients’ installation and management.

Deploy Office 365 through SCCM 2012 Enterprise wide with Silent or light touch ineraction.

Manage (Create/Delete Mailboxes, SharedMailboxes & Distributed Mailboxes etc.) Mailboxesboxes with Office 365.

Consumers Energy, Jackson, MI Jan 2015 - Oct 2015

Sr. SCCM Packaging Engineer (Contract Engagement)

Package & Repackage COTS/MOTS or In House Build Applications, using InstallShield Admin Studio 2013.

Use InstallShield 2013 to create custom builds using custom actions and creating custom dialogs.

Create Documentation for Smoke and Functional Testing.

Create Application Deployment Strategies and design application testing flowcharts

Test Applications on Windows 7 Desktops and Laptops (Dell), (Including but not limited to) Panasonic Tough Books (Model CF-191D, CF-195D, CF-19AD, CF-19KD, CF-19RD).

Test Windows 7 Compatibility and performance testing with Applications.

Create Collections and Advertisements (Device/Users/Device Collections/Users Collection) Applications, Packages with SCCM 2012.

Maintaining SCCM 2012 by checking the log files on to the Server 2008 R2.

Create/Capture and tune Windows Operating Systems Images of Windows 7, Injecting the appropriate drivers in Images and Customize User Profiles through USMT.

Create Task sequences for those images for Zero Touch Installation.

Create Report to determine successful pushes and ad-hoc reporting as needed.

Patch Management for Desktops/Laptops (Panasonic Tough Books) using SCCM 2012 for both Windows Updates and Office Update.

Administer the Windows OSD (Operating System Deployment) through MDT/SCCM 2012 to push out to desktops/laptops and Mobile Users.

Mostly work on Assets and Compliance, Monitoring, Administration as well as Software Library.

Blue Cross Blue Shield Jacksonville, FL Jul 2013 – Nov 2014

Application Support Specialist (Windows 7 Packager & SCCM Consultant) (Contract Engagement)

Extensive client interaction as working directly in the Client Environment.

Worked on Software Migration from Win XP to Win 7 (32 bit and 64 bit) which involved Software analyzing, testing, troubleshooting and mitigating to make it Win 7 compatible. Created Application compatibility and remediation reports.

Repackaging legacy setup applications using Windows Installer Technology with tools like Wise Package Studio, Flexera InstallShield AdminStudio.

Creating MSI packages both as fresh installs as well as updates to existing installs.

Performing Vendor installation (MSI) customization by creating Transforms (.MST files) or using installer silent switches, according to application requirement.

Repackaging applications for Citrix Environment.

Remediating Win 7 incompatible applications to install and/or function successfully on the operating systems, using manual procedures, internally developed tools, etc.

Performing scripting using Wise Script, VBScript, Windows PowerShell, WMI scripts and batch files. Creating various scripts for Packages as custom actions requiring special needs that cannot be handled directly by packaging tools, as per requirement.

Maintaining SCCM 2012 by checking the log files on to the Server 2008 R2.

Create/Capture and tune Windows Operating Systems Images of Windows XP and Windows 7, Injecting the appropriate drivers in Images and Customize User Profiles through USMT .

Create Task sequences for those images for Zero Touch Installation.

Deploy Microsoft Security patches and updates time to time.

Import applications from iCommand to SCCM 2012, Using SCCM 2012 for internal testing and to ensure deployment of applications and Operating Systems to end users.

Testing quality and verification of the packages on imaged and/or Virtual Machines for compliance with client policies and procedures & client standards. Ensuring clean uninstall of applications, by conducting destructive testing.

Responsible to deploy various application packages including but not limited to Goggle Chrome, Mozilla Firefox, Telerek DevCraft, and Java etc.

CIGNA HealthCare, Hartford, CT Jan 2012 – Apr 2013

Technical Support Senior Specialist/Consultant (Contract Engagement)

Create packages using Flexera InstallShield 2012 SP 1 and Wise Package Studio 8.0 for the Scripting and documented changes per client procedures Group Policy etc.

Converted applications to be windows 7 compatible using AOK Changebase, (if needed) and changed and smoke tested all hard coded paths (If needed).

Place the Created MSI into the in house developed installwrapper.vbs to control UAC in Windows 7.

Create Packages which are compatible for both platforms (Windows XP and Windows 7).

Test Packaged Applications for Windows XP and Windows 7 Compatibility.

Create Collection and Advertisement after creating the package in SCCM.

Push the package for UAT/PA Verification on the test VM’s

Create Task Sequences in SCCM.

Use Work Flow Manager for step by step report of the packaging process.

Create Wise Scripts to upgrade some of the existing apps critical for the business in Windows XP.

American Express, Phoenix, AZ Oct 2011 – Jan 2012

Sr. Application Packaging Engineer (Contract Engagement)

Created Scripts using Flexera InstallShield 2011 and Wise Package Studio 8.0 and documented changes per client procedures Group Policy etc.

Converted applications to be windows 7 compatible using AOK Changebase, and changed and smoke tested all hard coded paths.

Tested Packaged Applications for Windows 7 Compatibility and determined viability for virtualization

Rationalized the Software database and remediated the applications.

Capital One Bank, Laurel, MD Jul 2011 – Oct 2011

Sr. Packaging & Deployment Engineer (Contract Engagement)

Used Flexera AdminStudio 9.5 to create MSI based installations

Created custom transforms, Custom actions using Flexera InstallShield 2011

Created custom build MSI for in house applications

Created Packages using SVS 6.2 (Software Virtualization Agent)

Sequenced Applications using Microsoft APP-V 4.5 and 4.6 SP1

Sequenced both VFS and Mount

Installed and Tested Sequenced application using .MSI and also used SFTMIME command

Troubleshoot applications using SFTTRAY command

Used VMware thin app to create the virtual packages

Creating Custom Actions in .MSI packages using VB/Wise scripting

Package transfer from BMC Marimba to MS SCCM 2007.

Capture and tune Windows Operating Systems Images of Windows XP, Injecting the appropriate drivers in Images and Customize User Profiles through USMT .

Create Task sequences for those images for Zero Touch Installation.

Deploy Microsoft Security patches and updates time to time.

Ameren UE, St. Louis, MO Jan 2011 – Jun 2011

Sr. Packaging Engineer (Contract Engagement)

Public Company; 5001-10,000 employees; AEE; Utilities industry

Used Flexera AdminStudio 9.0 to create MSI based installations

Created custom transforms, Custom actions using Install shield

Created custom build MSI for in house applications.

Prepare Packaging Workstations with clean Windows 7 (64-bit) operating System

Configuring Win 7 workstations as per client requirements

Package transfer from HP Radia to MS SCCM 2007 for Deployment

Create .MSI applications (Windows Installer setups) using Wise Packaging Studio 8.x/7.x

Created Packages using SVS 6.2 (Software Virtualization Agent)

Sequenced Applications using Microsoft APP-V 4.5 and 4.6

Sequenced both VFS and Mount

Installed and Tested Sequenced application using .MSI and also used SFTMIME command

Trouble shot applications using SFTTRAY command

Used VMware thin app to create the virtual packages

Creating Custom Actions in .MSI packages using VB/Wise scripting

Education / Certifications /Training

CompTIA A+ Certified

Candidate ID: COMP001021044088

Certification Date: December 24, 2016

Western Governor University

Enrolled in BS IT-Security (Online Learning) 2015

New Horizons Computer Learning Center

Online Learning, New York

10325A - Automating Administration with Windows PowerShell 2.0 - 2012

Career Institute of Health and Technology, Garden City, NY

Diploma in Electrical – 2009 / 2010

Professional Institute of Information Technology, Dallas, Texas

Professional Training, Software Packaging & Distribution -2003

Badar Institute of Computer Science (S.D.C, Ministry of Labour, Govt. of Pakistan)

Specialized Diploma in, Computer Network Operating Systems, Network Design and Administration - 1998

Analogic Institute of Information Technology (S.B.T.E) Karachi, Pakistan

Diploma in, Computer Hardware Maintenance and Trouble Shooting - 1995

University of Karachi

Bachelor of Science (B.Sc.) – 1992

Exceptional Professional References Flexible Schedule Availability



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