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Executive Assistant Customer Service

Location:
Toronto, Ontario, Canada
Posted:
February 02, 2018

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Resume:

Michelle Angela Lall

*** ****** **** *****

Ajax, Ontario

L1Z 0R7

Home: 905-***-**** Cell: 647-***-****

ac4bd4@r.postjobfree.com

Human Resources Department

January 31, 2018

To Whom It May Concern,

I am presently seeking a match between my education and experience with career growth opportunities. I am interested in the Executive Assistant position that your organization is currently recruiting for and I have attached my resume as a first step in exploring the possibility of employment within your organization. I feel that I have all the required skill sets that you are looking for and would very much like to be considered for this role. I am a hardworking, reliable, dependable, trustworthy, fast learner, discreet, polished, organized team player who would be a good fit for your team and organization.

With my diversified background in customer service, client services, and general office administrative support and human resources support services, I believe I have obtained the necessary experience to make a positive contribution in any work environment. My proven academic record and career accomplishments have come thorough the implementation of strong leadership, problem solving, organizational, interpersonal and communication skills. Having worked in several fast-paced environments, I have able to learn quickly and meet all pertinent deadlines, while being able to prioritize tasks in an efficient manner. I believe that these skills would be most beneficial to your organization and would help it achieve its objectives.

I bring to you a quest for wisdom and knowledge and a desire to work closely with others to attain a common goal. I have gathered experience in many areas of employment and extra-curricular activities as my resume outlines and will accept any task given to me with utmost responsibility and initiative. Although my resume will give you a detailed account of my education and experience, I would like to meet with you at any time to present my qualifications in person.

I look forward to speaking with you at your convenience.

Sincerely,

Michelle Lall

MICHELLE ANGELA LALL

850 Audley Road North

Ajax, Ontario

L1Z 0R7

Home: 905-***-**** Cell: 647-***-****

ac4bd4@r.postjobfree.com

CAREER OBJECTIVE:

To obtain a challenging position, utilizing abilities and skills developed through my experience and education, with the opportunity for professional growth based on performance.

PROFESSIONAL PROFILE:

A result-oriented self-starter with highly developed skills in all areas of secretarial operations, customer service and general office administration.

Detail oriented organized, efficient and works well under pressure.

EMPLOYMENT EXPERIENCE:

October 2015 to Present

Slyce IT

Executive Assistant/Office Manager

Manage extremely active calendar of the President, Co-Founder & COO of Slyce IT

Completing expense reports for entire C level executive for Slyce IT

Composing and preparing confidential correspondence

Arranging complex and detailed travel plans, itineraries and agendas

Compiling documents for travel-related meetings

Plan, coordinate and ensure the Executive(s) schedule is followed and respected

Provide a "gatekeeper" and "gateway" role, creating win-win situations for direct access to the Executive(s) time

Handle employee/customer requests and concerns with tact and diplomacy

Personal Shopping

Working with the CEO and COO to manage Board and its Committees meetings and Annual Meetings by drafting agendas, preparing meeting packages and all other relevant materials, while coordinating all logistics.

Provide a bridge for smooth communication between the Executive(s) and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff

Maintained and scheduled all contractor and service as it pertained to 2 homes

Monitor, screen, sort, respond to and distribute incoming communications

Lead or assist in the planning and facilitation of internal company and client events

Conduct research, collect and analyze data to prepare reports and documents

Record, transcribe and distribute minutes of meetings

General office management duties, be available outside of normal working hours to provide support to the President, Co-Founder & COO of Slyce IT on urgent matters, tight deadlines and Board and Committee meetings.

Assist the CEO with personal errands such as picking up dry cleaning, walking dogs, meal planning, birthday reminders, or anything else that helps make the CEO’s day run more efficiently

Manage the scheduling, repairs and maintenance for the company vehicles.

Travel 25% of the time

January 2010 to October 2015

PwC – PricewaterhouseCoopers

Executive Assistant

Manage partners’ email and Lotus Notes calendar

Prepare correspondence, memoranda, reports, presentations, spreadsheets or other documents using a variety of applications and databases.

Perform calendar management with control authority, and regularly coordinate more complex activities, e.g. internal and external meetings, conferences, interviews, etc.

Routinely handle internal and external inquiries by screening calls, answering questions, and redirecting to appropriate personnel.

May be involved in high-level client contact and may be exposed to sensitive, confidential information

Working with the CEO and COO to manage Board and its Committees meetings and Annual Meetings by drafting agendas, preparing meeting packages and all other relevant materials, while coordinating all logistics.

Serve as administrative liaison with others within and outside the company.

Maintain/ track departmental budgets on an ongoing basis.

Prepare billings, including making entries in the firm’s accounting system

Assist partners in monitoring their billing and collection activities to targets

Working with the CEO to manage Board and its Committees meetings and Annual Meetings by drafting agendas, preparing meeting packages and all other relevant materials, while coordinating all logistics.

Prioritize and manage the flow of work passed through to partners for review

Coordinate with other departments to ensure timely production of documents

Finalize (type, format, edit) standard and non-standard documents using MS Word, Excel and PowerPoint and other software as required (e.g. correspondence, reports, presentations and other documents)

May research special topics as assigned.

Draft standard and non-standard correspondence

Organize materials and logistics (reserve meeting rooms and AV equipment, arrange catering, etc.) for internal and external meetings

Planning travel arrangements, meetings, conferences, and events and arrange all conference calls

Set-up and prepare all PIW Maestro Insights Workshops

Prepare expense reports

Provide coverage as needed to other Business Assistants in areas such as phone coverage and scheduling meetings.

Other related duties and/or activities core to the partners’ responsibilities as requested.

November 2008 to November 2009

CIBC – Canadian Imperial Bank of Canada

Executive Assistant

Manage the day-to day administrative and confidential activities in support of Senior Vice President of department. This includes organizing office of the SVP, coordinating and prioritizing the daily activities, providing briefings, presentations and financial support, preparing correspondence, screening and evaluating email & correspondence, developing and maintaining administration procedures and processes, processing expense accounts and coordinating meetings.

Manage special events/projects on behalf of the Management team for example:

Organized Meetings/Conferences – works with both internal and external parties to organize various components needed to initiate, run, and conclude events. Relied on experience and judgment to plan, execute and accomplish my goals

Arrange and manage client and group events (hockey, golf, social events etc).

Maintain client mailing list, group contacts (Christmas cards, etc)

Purchase CIBC promotional items from our approved vendor for various events and maintains an inventory of supplies for the department

Order gift baskets, flowers, etc. for clients at the request of the sales person

Coordinated logistics for meetings and conferences

Prepares company presentations using presentation software to create meeting schedules, invitations, presentations for meetings and events.

Prepares and processes presentation material for printing (binding, collating, scanning, distribution)

Working with the CEO to manage Board and its Committees meetings and Annual Meetings by drafting agendas, preparing meeting packages and all other relevant materials, while coordinating all logistics

Office Administration Logistics

Assist in implementing operation plans (e.g. facilities management (large office moves); business continuity management, fire procedures, tracking of vacation records retention, and PeoplefSoft & HRIS System).

Perform administrative duties for the department.

Manage day to day activities of 4 administrative staff

Developing and maintaining administrative procedures and processes, co-ordinating the flow of documents for the department (approvals and distribution), processing expense accounts, photocopying, filing, and developing presentations/reports.

Responsible for day-to-day administration of all aspects of the recruitment process (including approvals of new hires, job postings, interviews, reference checks, offer letters, orientation and employee relations in support of the business, consistent with company guidelines and directives and relevant legislation

Responsible for entering all data and information into PeopleSoft (HRIS), ensuring all processes are followed and timelines are met. Ensure compensation levels are appropriate for the business

Lead the PMM for AA’s in the Department (Performance Management and Measurement) process

Coordinate travel arrangements (airline, train, hotel, car rentals, etc); ensuring CIBC travel guidelines are followed

Prepares business expense reports for select personnel using (E-Z Buy/Ariba) on monthly basis and reconciles Visa accounts. Ensured Accounting/Audit department receives forms and receipts and deals with discrepancy issues, if any.

Prepares cheque requisitions for payment of invoices, CIBC Donation Requests, membership renewals, etc.

Responsible for scheduling and maintaining all daily activities/meetings for the group (room bookings, equipment needs, refreshments, arranging for security passes etc)

Orders business cards for individuals with appropriate approvals

Manage office supplies

Telephone issues: Liaises with Telecommunications team and transmit important information to resolve discrepancies in a timely manner. Also, first contact person for on-site telephone technicians

Ensure all office machines (faxes, photocopies, and printers) are running smoothly at all times and placed service calls when needed

Organize office maintenance and repair work, when needed

Reconciles and sends to Accounting manager approved departmental charges for allocation to appropriate business units

Responsible for and maintained department budget (keep department on track and on budget)

Responsible for internal moves (workstations) and department move – ensures any move is properly carried out by liaising and coordinating tasks with the Project Manager, IT, telephone technicians, and office facilities department

Manage administrative and program activities in support of team. This may include:

Coordinating and facilitating high profile assignments for management

Coordinating small programs such as reward and recognition, years of service, training, etc…

Maintain administrative procedures and processes for Executive; for example, preparing expense accounts and ensuring they are kept in good order, overseeing the ordering and maintenance of stationary supplies and equipment, and maintaining a comprehensive diary (usually computerized), cardfile (networking), and manual files.

February 2003 to November 2008

Mercer Canada Limited

Executive Assistant to the Unit Head

Assisted National Business Leader of Retirement Practice and 4 senior consultants in the Retirement practice

Assist and provide administrative support to ten junior consultants and analysts of Retirement practice

Provide office management support to a staff of 40 - 100 employees

Manage daily workflow of 12 Administrative Assistants work in the retirement practice ensuring the team feels supported and consultants needs are being met

New Hire orientation and paper work for Administrative Assistant hires

Prepare correspondence, reports, and presentations using tools available

Co-ordination of all logistics for meetings, including scheduling, agenda, hand-outs, catering and booking meeting rooms

Organize and plan internal and client social functions, service award presentation and other events

Working with the CEO to manage Board and its Committees meetings and Annual Meetings by drafting agendas, preparing meeting packages and all other relevant materials, while coordinating all logistics

Responsible for day-to-day administration of all aspects of the recruitment process (including approvals of new hires, job postings, interviews, reference checks, offer letters, orientation and employee relations in support of the business, consistent with company guidelines and directives and relevant legislation

Responsible for entering all data and information into PeopleSoft (HRIS), ensuring all processes are followed and timelines are met. Ensure compensation levels are appropriate for the business

Co-ordinate client-specific training activities

Lead the PFS (Job Performance Planning and Career Development) process

Participate in change management initiatives as required and participate in the creation of internal communications as required

Work in conjunction with the Benefits Department on employee return to work programs

Proactively manage the calendar of the Unit Head as well as tracking and submitting his/her expenses

Ensuring the proper handling of confidential information

Process all incoming and outgoing internal and external material, booking travel arrangements

Preparations of internal and external client invoices on a monthly basis

Interface with senior client and internal contacts

Code supplier invoices and travel expenses

Update MARS system for all employees

Generate reports, schedule employee meetings, and all MAC form requirements

Organize with NTG and other support groups all new hire set up

Provide orientation for new hires

Role model for AA’s in the Company

Network with AUH’s in other groups for best practices and sharing information

Build strong relationships and champion AA issues

Lead AA staff meetings on a quarterly basis

January 2002 – February 2003

ITI Information Technology Institute

Administrative Assistant

Assisted the President of Canadian Operations, and four other top senior managers on a daily basis.

Supporting students with student issues.

Supervise and train new administrative assistants and receptionists.

Providing secretarial and telephone support.

Handling written correspondence.

Arranging Travel itineraries, making arrangements for transportation and accommodations.

Co-ordinating general office operations.

Co-ordination of meeting between President and clients.

Co-ordination of group meetings between senior account service staff and Management.

Co-ordinate and planning special events.

Taking minutes and distributing minutes to Executive Committee members.

Maintaining schedule and time reports

Assisting with proposal preparations

Administering new employee orientation.

Acting as a liaison with managers and executives.

Preparing expense reports

Filing, photocopying, faxing, emailing and preparing packages for shipping

Co-ordinate calendar management and incoming email

June 1998- November 2001

Ammirati Puris

Executive Assistant

Assisted the President, CEO and four other top senior managers on a daily basis.

Working with the CEO to manage Board and its Committees meetings and Annual Meetings by drafting agendas, preparing meeting packages and all other relevant materials, while coordinating all logistics

Assisted with new business presentations and RFP proposals

Supervise and train new administrative assistants and receptionists.

Providing secretarial and telephone support.

Arranging Travel itineraries, making arrangements for transportation and accommodations.

Co-ordinating general office operations.

Co-ordination of meeting between President and clients.

Co-ordination of group meetings between senior account service staff and Management.

Co-ordinate and planning special events.

Assisting with proposal preparations

Administering new employee orientation.

Acting as a liaison with managers and executives.

Preparing expense reports

Filing, photocopying, faxing, and emailing

Co-ordinate calendar management and incoming email

Opening everyday mail

Preparing packages for shipping

EDUCATION:

September 2007 to present: HRPAO Human Resources Professionals Association

Currently Registered in HRPAO Academic program

September 1990 June 1995 Winston Churchill Collegiate Institute

Obtained Ontario Secondary School Diploma (O.S.S.D.)

Received merits as an Ontario scholar.

ACHIEVEMENTS :

Promoted to Executive Assistant after 5 months as receptionist.

.

COMPUTER SKILLS AND WORK RELATED EXPERIENCE:

Excellent computer skills with working knowledge of Microsoft Office (Microsoft Outlook, Word, Excel, Powerpoint, Lotus Notes Mail, Calendaring, Visio and Adtraq).

Exceptional communication skills, written and oral.

The ability to work well with a team as well as work independently with little or no supervision to meet tight deadlines in a fast-paced working environment.

The ability to multi-task and adjust quickly to changing needs, prioritizing multiple assignments assuring deadlines are met.

Internet savvy.

Well-organized, dynamic, energetic, vibrant individual with a positive disposition, a lot of initiative and polished manner and strong administrative and problem solving skills.

Ability to exercise discretion and tact in sensitive and confidential situations.

ORGANIZATIONS AND ACTIVITIES:

Member of various sports house leagues, including field hockey, volleyball

Member of the W.C.I. Peer Counseling Committee

Member of Principal Council, resulting in improved school activities Salvation Army assistance.

Graduate of the St. John Emergency First Aid Course.

References available upon request



Contact this candidate