Resume

Sign in

Customer Service High School

Location:
Abingdon, Virginia, United States
Posted:
February 02, 2018

Contact this candidate

Resume:

MELISSA L. SMITH

***** ****** ******, ******** ** 24210 PH:276-***-**** EMAIL: ac4bbw@r.postjobfree.com

OBJECTIVE:

Seeking employment with a company where I can advance and grow. I am a detailed oriented individual, with excellent problem-solving abilities, that has over ten years combined of customer service experience and tax preparation.

EXPERIENCE

2016-2016 Teleperformance

Customer Service Represenative AT&T Project

•Manage a large volume of inbound calls in a timely manner.

•Identify customers’ needs, clarify information, research every issue and provide solutions and or alternatives.

•Frequently attend educational training to improve knowledge and performance level.

2014-2014 Sykes

Customer Service Represenative

•Provided excellent customer service to all customers.

•Strong verbal and phone communication skills along with active listening.

•Multi-task, set priorities and manage time effectively.

•Use all types of Windows programs. Excel, Work and Office

2011-2014 H&R Block

Tax Preperation

•Prepared income tax return forms for individuals and small businesses.

•Review financial records such as prior tax return forms, income statements and documentation of expenditures to determine forms needed to prepare return.

•Computed taxes owed, using adding machine, and completed entries on forms, following tax form instruction and consulted tax law handbooks to determine the correct preparation of returns.

EDUCATION

•Coeburn High School – 1994 Diploma

*REFERENCES AVAILABLE UPON REQUEST



Contact this candidate