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Customer Service Sales Representative

Aberdeen, Washington, United States
February 04, 2018

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**** ******* *****, ********, ********** 98520 C: 360-***-**** Seasoned customer service / sales representative with outstanding resourcefulness and creative problem-solving abilities. Versed in customer, employee and management communications with innate relationship and rapport cultivating strengths.

Excellent customer service skills

Customer relations



Strategic thinker


Small Business Owner, 04/2013 to Current

Simply Said Flowers, Antiques & Gifts – Hoquiam, WA Directed targeted marketing efforts that introduced new products and promoted product visibility. Developed, marketed and sold a full range of fresh floral products, including antiques and gifts. Increased volume of business by 100% by following up on leads, cold calling and networking. Managed business finances, including paying vendors and suppliers for products services rendered. Prospected to obtain new accounts while maintaining relationships with existing accounts. Solicited and developed new business accounts by cold calling and networking. Prepared 5 month-end reports and processed timecards for 4 paychecks. Department Manager, 09/1990 to 03/2013

AARO Medical Supplies – Aberdeen, WA

Interviewed job candidates and made staffing decisions. Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing. Called and scheduled 840 customers for monthly supplies. PROFESSIONAL SUMMARY



Scheduled delivery routes for 2 drivers using customer addresses in multiple cities 5 days a week. Handled both customer and insurance problems regarding monthly changes in orders. High School Diploma: 1978

Weatherwax Sr. High School - Aberdeen, WA

Certificate of 2 year completion: Small Business / Entrepreneurship, 1999 Grays Harbor College - Aberdeen, WA

Certification of completion : Law and Order / Police Department Reserve, 1986 Grays Harbor Police Reserve Acadmey - Montesano, WA EDUCATION

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