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Customer Service Sales

Warren, Ohio, United States
February 04, 2018

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*** ******* ****** **, ******, OHIO 44483


Having worked in retail, auto parts and tires sales for over 20 years, I have developed strong customer service skills including over the phone and in person. I have also been able to establish and maintain professional, courteous relationships with customers and vendors. Many of my developed skills are utilized throughout my entire employment history.


*Highly experienced in all aspects of shipping and receiving

*Able to operate company vehicles in a safe and courteous manner

*Operated cash register and balanced cash drawer

*Communication skills-verbal and written with all levels of co-workers, customers and other external contacts in a professional and confidential manner

*Suggest new ways to increase new business and productivity

*Proven Customer Service skills, focused on taking care of the customer

*Open and adaptable to new ideas

*Computer skills, including Microsoft products and job specific software

*Effectively manage time and prioritize projects in order to meet established deadlines

*Interact effectively with customers and co-workers

*Professional, courteous and positive attitude

*Understand variety of instructions, documents, policies and procedures

*Attention to detail

*Ability to analyze situations and reason out practical resolutions


Napa Auto Parts

Customer Service 2017

*Counter and Phone sales

*Special order parts

*Stock orders

*Delivery to customers

Flynn's Tire and Auto Service

Tire and service sales 2016 - 2017

*Determine best tire to fit both the customer's needs and budget

*Recommend any scheduled maintenance

*Suggest add on service to keep the vehicle safe while maximizing tire wear

*Pick up tires at warehouse

North Lima Auto Parts

Counter sales 2015 - 2016

*Counter and Phone sales

*Outside sales calls

*Distribute NAPA advertising to customers

*Hotshot customer deliveries

Reville Wholesale Distributing

Customer Service/Sales/Call Center 2013 - 2016

*Responsible for daily contact with assigned customers

*Solve all customer issues in a calm and fair manner

*Suggest new products during calls

*Promote more business with new customers

B & R Tire

Servicer Advisor 2009-2013

*Suggest best tire for customers' cars or trucks

*Promote and upsell maintenance

*Schedule appointments for retail and wholesale customers

*Special order tires

Saturn of Boardman

Parts Consultant 2007-2009

*Supply required parts to technicians and customers

*Responsible for maintenance and upkeep of delivery truck

*Nighttime parts clerk


Beavercreek High School

Sinclair Community College

Youngstown State University

uipment Customer care specialist

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