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Customer Service Management

Location:
Elkridge, MD
Posted:
February 04, 2018

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Resume:

Deblyn Wete

**** ******* *** *****

Elkridge, MD 21075

703-***-****

ac4b5v@r.postjobfree.com

PROFESSIONAL SUMMARY

- Seasoned and poised Clinical Pharmacist providing clinical and operational expertise in Pharmacotherapy Services in hospital, community, and specialty pharmacy settings - Antibiotic Stewardship Program, Medication Therapy Management (MTM), research, Drug Utilization Review (DUR); formulary updates and management, and Drug Information; measurable patient outcomes consistent with treatment guidelines, clinical pathways, and excellent customer service

- Consistently optimizing professional, analytical, and cross-functional service co-ordination

(new formularies - OTC, Rx medications), Prior Authorization, Drug Utilization Monitoring, and Teamwork; Medicare, PBM Coverage determinations, Tier Structure, Plan formularies and compliance, and Budgeting & Cost-sharing

- Extensive operational, testing, and trouble-shooting experience with standard pharmacy software, equipments, and USP standards 797 and 800. SKILLS

Regulatory Compliance - HIPAA • Patient Safety and Care Excellence • Policy and Procedure Development & cGMP • Process & Quality Assurance • Project Management • Customer Relationship • Management - 340b Accounts Management • IT Automation • Pharmacy Information Systems Management • Teaching • Staff Performance Optimization • Knowledge of ICD-9 and ICD-10 • EXPERIENCE

40 hrs per week Lead Clinical Pharmacist, Atlantic General Hospital, Berlin, MD April 2017 - August 2017

• Responsible for planning, organizing, and directing the overall operations of the Clinical Pharmacy Service

• Actively collaborate with health care team in providing comprehensive clinical pharmacy services, ensuring patient therapy outcomes, consistent with treatment goals

• Supervise and ensure compliance in I.V. & chemotherapy reconstitutions

• Optimize outcome of therapy through High Risk Criteria Selection; continuous review of patient medication profiles prior to rounds, prospectively document therapeutic reviews and interventions, and optimize antibiotic stewardship, anti-coagulation, chemotherapy, and I.V. dispensing; Setting up and maintaining feedback loops with

• HCPs, dosing and dose management, IV to PO conversion based on protocols and

• pharmacy professional standards

• Provide health/drug information in continuum care of patients upon patient discharge

• Ensure and supervise compliance with patient care quality standards through Medication Error reporting, evaluation, ranking, and problem solving

• Serve as Drug Information resource, appropriate antibiotic selection resource to the HCPs, and implement Drug Use Review, and policy development

• Responsible for reviewing and presenting Formulary Updates to P&T Committee

• Manage and direct employee awareness, backup management and ensure effective resource management

• Supervise Pharmacists and Technicians; Precept Pharmacy Students. 40 hrs per week Inpatient Pharmacist, Keesler AFB Medical Center, Biloxi, MS Dec 2016 - April 2017

• Review patient medication profiles prior to rounds, prospectively document therapeutic reviews to optimize therapies and treatment outcomes; Serve as as drug information resource and optimize antibiotic stewardship, anti-coagulation, chemotherapy, I.V. dispensing

• Implement Drug Use Review (DUR) and optimize clinical assessment by implementing current Treatment Guidelines and recommendations

• Monitor and ensure compliance in IV reconstitution, chemotherapy per USP 797, USP 800

• Assess, request and optimize patient outcomes through High Risk Selection Criteria

• Develop and implement patient discharge criteria, review, and counsel discharge medication orders consistent with guidelines compliance IV to PO protocols, formulary streamlining, and resource management through clinical programs with health care team

• Validate IT Updates and support in Essentris, CACS, GSL dispensing, CAC card, and knowledge of hospital pharmacy management systems. 40 hrs per week Medical Information Specialist, Lash Group, an American Bergen Comp., Rockville, MD March 2012 - December 2013

• Optimized skills on Drug Information, using Clinical Trials Statistics and Analyses, emerging changes in drug policies and barriers to access NTDs, INDs, Orphans Drugs, and challenges in managing chronic diseases using NTDs, acute infections. Provided expert technical information to Health Care Providers (HCPs) in treating NTDs and INDs according to Standard letter Protocols (STPs) of drug manufacturers.

• Reviewed, evaluated, and analyzed scientific and medical literature to determine rank and present adequate information (disease state management, medication management, adverse drug reactions) to HCPs

• Responsible for Adverse Drug Event reporting, Pharmacovigilance assessment, ranking, and documentation.

• Optimized and improved the monitored, evaluation, and update of procedures in quality assurance and compliance with Federal Regulations: FDA, MedWatch

• Implemented robust French-Speaking SOPs and Translation Services for Refugee and Settled populations

30 hrs per week Clinical Pharmacist, Chase Brexton Health Clinic, Baltimore, MD (340-b Management) March 2015 - June 2016

• Responsible in assessing, optimizing, and monitoring HIV Therapies, optimizing regimen completeness, dosing, and compliance initiatives

• Optimized clinical interventions, appropriateness, and compliance in treatment outcomes through Drug Use Review, Implement and optimize Step Therapy Process, Prior Authorization, and Medication Therapy Management (MTM)

• Accomplish teamwork in optimizing compliance and treatment outcomes, appropriateness of regimens, and budget

• Provided education to staff, patients, and prospective MTM leadership with prescribers, upper management; Substituted and fast-tracked medication order processing for chronic conditions and enhanced documentation with antibiotic stewardship, other clinical interventions and drug information resource

• Optimized Health-Care Services and counseling, delivery in the Refugee french-speaking population

• Managed technicians and other pharmacists during shift. 40 hrs per week Clinical Pharmacist, Laurel Regional Hospital, Laurel, MD October 2012 - October 2014

• Reviewed prior to rounds, prospectively document therapeutic notes to optimize and treatment outcomes, prosperously document therapeutic notes to optimize therapies therapies and treatment outcomes, consult and optimize antibiotic stewardship, anti-coagulation, chemotherapy, I.V. dispensing

• Accomplished streamlined inventory with Drug Use Review (DUR); Optimized IT implementation - create, develop, constructed and validated Cerner order-sets, dose limits, IV to PO protocol, formulary streamlining, and effectively managed resources to streamline formulary, and other programs with Nursing Department; Validated IT Updates and Support, knowledge of hospital pharmacy systems (PMSs)

• Substituted and fast-tracked medication order processing and enhanced documentation with antibiotic stewardship, other clinical interventions and drug information resource. 40 hrs per week Clinical Pharmacist, Soliant Health Inc. / Southern MD Hosp, Clinton, May 2009 - May 2012

• Hired in interim role to implement, test, and facilitate IT, clinical efficiency in IV medication order sets and solutions, therapy management and software implementation (antibiotic stewardship, anti-coagulation, critical care order sets)

• Reviewed prior to rounds, prospectively document therapeutic notes to optimize and treatment outcomes, prosperously document therapeutic notes to optimize therapies therapies and treatment outcomes, consult and optimize antibiotic stewardship, anti-coagulation, chemotherapy, I.V. dispensing

• Oversaw training on medication order set processing / delivery times and updates in medication order delivery

• Optimized treatment outcomes by applying clinical rationales to preparing and dispensing medication orders, antibiotic stewardship, Intra-Venous therapies, chemotherapies, and averting medication errors, duplications, and contraindications. 40 hrs per week Clinical Pharmacist, Mt. Washington Pediatric Hosp, Baltimore, MD May 2009 - May 2011

• Reviewed, interpreted, monitored programs in acute care, antibiotic stewardship and pharmacokinetics. Advanced knowledge of policy-making by participating in P&T Committee, gained understanding in operating units - internal medicine, critical care, infectious diseases, chronic care, HIV, and anti-coagulation

• Assessed patient medication profiles, dosing and appropriateness of therapies, and dispensed medications

• Provide Drug Information, education to Healthcare Professionals in optimizing patient care. 30 hours per week Intra-Venous Infusion / Amb. Pharmacist, Kaiser Permanente, Towson/ Woodlawn, MD September 2008 - March 2011

• Reviewed clinical and laboratory parameters for appropriateness of chemotherapies, co- ordinating regimens / cycles, and chronic treatment meds with HCPs, reconstituted IV therapies

• Managed inventory, supplies, and ordering with regimen cycles and appropriateness in regimen dose

• Supervised 5-member team as turn-around crew credited with improving operations, inventory

• Managed Inventory and Budget - decrease ~35% in total costs and expenditure through formulary updates and management

• Responsible for Drug Information to patients, staff,, and other HCPs. 40 hrs per week Senior Research Assistant, Cell Works - Johns Hopkins; Nat. Institutes of Drug Abuse; University of Minnesota: February 1995 - August 2001

• Analyzed drug delivery systems using Nucleic Acid Extraction Protocols and SOPs

• Mapped and analyzed the acetyl cholinergic and dopaminergic neurons using tissue fixation and sectioning techniques, in situ hybridization, and immunochemistry implicated in Alzheimer’s and Parkinson’s diseases respectively

• Reviewed and implemented SOPs, ICH, GMP, FDA, IRB, IOP protocols, and updates

• Evaluated and presented Medical and Relevant Literature Search, Clinical Trials and data in the grant application process

• Managed research personnel, schedules, laboratory, and inventory. EDUCATION

May 2007 Doctor of Pharmacy, PHILADELPHIA COLLEGE OF PHARMACY, PHILADELPHIA, PA June 1990 License és Sciences Naturelles, UNIVERSITÉ DE YAOUNDÉ, CAMEROON - Major: Biochemistry, Minor: Natural Sciences

PROFESSIONAL ASSOCIATIONS

May 2008 - Present WMSHP Washington Metropolitan Society of Health-System Pharmacists 2004 - Present ASHP American Society of Health-System Pharmacists 2011 - Present MSHP Maryland Society of Health-System Pharmacists



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