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Customer Service Human Resources

Richmond, Virginia, United States
February 04, 2018

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George W. Holmes

**** ******* ******

Richmond, VA 23223 US

Evening Phone: 804-***-****


Work Experience:


**** ***** ******

Richmond, VA

**/** – Present

Hours per week: 25


Part time commercial driver deliver parts to customers.

Office Of The Assistant Secretary Of The Army Acquisition Logistics

Series: 0301 Pay Plan: NH Grade: 03

2530 Crystal Drive

Suite 11174A

Arlington, VA 22202 United States

05/2005 - 08/2013

Hours per week: 40

Administrative Specialist (This is a federal job)

Duties, Accomplishments and Related Skills:

Serves as HQ, ASAALT administrative specialist interface between the Civilian Personnel Advisory Center (CPAC), Civilian Personnel Operations Center (CPOC), supervisors and employees in the administration of personnel actions. Advises, instructs, and assists management and employees in the use of the Army automated human resource systems to include Civilian Personnel On Line (CPOL) system, Modern DCPDS, ABC-C, MyPay, ART, and RESUMIX. Serves as primary ASAALT credit card holder for the Smart-Pay Card, ensures all purchases meet requirements outlined in Federal Acquisition Regulations, Army Purchase Card SOP and Defense Contracting Command - Washington guidance. Maintains supporting files on all credit card purchases and certifies all credit card bills are correct for payment. Serves as focal point and primary Customer Service Representative (CSR) for the Defense Civilian Pay System (DCPS) within ASAALT. Interface between individual employees, the Defense Finance and Accounting Service (DFAS), the Civilian Personnel Operations Center (CPOC), and the Civilian Personnel Advisory Center (CPAC) to identify and resolve pay and leave problems. Assist the budget analyst in the formulation, execution, and analysis of program/budget cost activities of assigned accounts such as maintaining files, drafting correspondence, and preparing various statistical reports. DTS Administrator.

Supervisor: Donald Davis 703-***-****)

Okay to contact this Supervisor: Yes

HQDA, Civilian Personnel Advisory Center

Pay Plan: GS Grade: 06

Arlington, VA United States

06/2004 - 04/2005

Hours per week: 40

Human Resources Assistant (This is a federal job)

Duties, Accomplishments and Related Skills:

As a Human Resources Assistant for Human Resource Management Directorate, Pentagon, Civilian Personnel Advisory Center (CPAC), I provide advisory service and assistance to managers on position management, classification, recruitment, and placement service. Counsel managers on recruitment strategies in staffing positions. Interpret and apply current regulations, policies and procedures to advise employees and managers regarding all personnel actions. Assist managers in preparing crediting plans in order to attract the best-qualified applicants for the position. Assist management on organizational structure, realignments and position requirements. Furnish training on automation tools and personnel programs such as RESUMIX, FASCLASS II, Army Regional Tools (ART), Modern Defense Civilian Personnel Data System (MDCPDS), Civilian Servicing Unit (CSU), and SF-50 History Database

to administrative personnel and managers. Provide advice and guidance to managers on how to prepare job description, counsel management on the legal and regulatory requirements relating to recruitment, placement and staffing. Critique selections by determining eligibility for appointment types. Contact selectee to extend job offer, initiate security forms, and establishes release and entry on duty dates. Ensure that pay and personnel actions are completed by utilizing local pay setting guide, The Guide for Processing Personnel Actions, Title 5 USC, OPM X118C, Qualifications Standards, and Handbook for General Schedule Position, Position Classification Standards and the Code of Federal Regulations (CFR). Handle and resolve all pay and benefits problems. Electronically processes personnel actions through MDCPDS. I am the on-site subject matter expert on Retirement/Benefits for employees and managers.

Supervisor: Karen S. Wright 703-***-****)

Okay to contact this Supervisor: Yes

Northeast Civilian Personnel Operations Center

Series: 0203 Pay Plan: GS Grade:05

Aberdeen, MD United States

06/2002 - 06/2004

Hours per week: 40

Human Resources Assistant (This is a federal job)

Duties, Accomplishments and Related Skills:

Processes all SF-52 actions, coordinating actions with CPAC personnel and resolving problems as they arise for employees. Processes personnel actions such as: Quality Step Increases, Resignations and Separations, Return to Duty, Awards, Appointments, corrections to personnel actions and non-pay status actions. Researching and applying regulatory instructions set forth in Guide to Processing Personnel Actions and other governing personnel regulations. I am responsible for reviewing personnel action requests for correctness, completeness and to ensure that the proper documentation is provided to support the request. Responsible for setting pay, making benefit and entitlement determinations. Use automated system such as Modern DCPDS, Resumix, FASCLASS and Payroll Systems to process and review personnel actions. I am responsible for accessing the Defense Finance Accounting System (DFAS) to ensure that the correct data flows to payroll. Checks in-processing paper work for new hires, transfer and reinstated employees for accuracy and to ensure that they are completed correctly. I process and provide assistance with health benefits and TSP related requests. I am responsible for reviewing official personnel folders to ensure service computation dates, waiting periods for within grade increases, veteran’s preference are correct and to combine files if necessary. Assists HR Specialist with performing applicant rating/ranking and issuing referrals. Provides personnel services support to complex, unstable organizations involving a wide variety of difficult positions and personnel actions. Applies basic comprehensive knowledge of position classification and recruitment and placement in order to resolve, correct or process personnel actions request and to assist HR Specialist and management in accomplishing their personnel management responsibilities ensuring that compliance with laws, rules or regulations and/or negotiated agreements are met.

Supervisor: Debbie Jennings 410-***-****)

Okay to contact this Supervisor: Yes

Federal Express United States

06/1994 - 11/2001

Salary: 43,000.00 USD Per Year

Hours per week: 40

Senior Recruitment Specialist

Duties, Accomplishments and Related Skills:

Screened for entry-level positions. Source and attend Job Fairs. Recruited, screened and interviewed for exempt and non-exempt positions. Advised management on recruitment strategies to meet the needs of serviced organizations taking into consideration regulatory and legal limitations and organization needs. Assists in developing short and long range staffing plans. Analyze past recruitment trends and local labor market conditions. Rated applicants on knowledge, skills and abilities. Developed and recommend changes in internal procedures and policies as required to meet workload demands. The duties of my position require extensive coordination efforts to ensure maximum efficiency of personnel functions and mission. I was responsible for providing continuity as to the policies, procedures and techniques employed in directing the recruiting programs critical to the organization. I was also responsible for various aspects of the personnel management programs and support within the organization.

Supervisor: Tina Darden 610-***-****)

Okay to contact this Supervisor: Yes

Virginia Air National Guard

Grade: MAJ

Langley AFB

Hampton, VA United States

11/1993 - 01/2000

Hours per week: 40

MAJOR Transportation Officer (This is a federal job)

Duties, Accomplishments and Related Skills:

Developed and implements transportation plans, programs, policies and procedures. Plans and organizes transportation activities. Formulates, develops review and execute transportation policies. Establishes policies and procedures to manage vehicle fleet operations and maintenance, and transportation of material, personnel and personal property. Plans transportation support for special operations, extraordinary requirements, national disasters, contingency deployments and combat support.

Supervisor: LTC Gary Wood 804-***-****)

Okay to contact this Supervisor: Yes


04/1990 - 05/1994

Hours per week: 40

Employment Specialist

Duties, Accomplishments and Related Skills:

Screened, interviewed and referred applicants to various job openings. Conducted job readiness classes. Responsible for the development and design of newly acquired vacant positions. Attended job fairs. Provided advice on recruitment and placement. Provided advice to managers on future staffing requirements. Provided technical advice, resolving a full range of recruiting and placements problems and complaints. Advised managers on such things as creating cost effective and efficient organizations, proper job design, and supervisory ratio. Advised managers on recruitment strategies, sources and special programs that emphasize affirmative action to attract highly qualified candidates to the federal workforce; explains various recruitment processes

Supervisor: Naomi Watkins 804-***-****)

Okay to contact this Supervisor: Yes


Virginia State University Petersburg, VA United States

Bachelor's Degree 12/1981

GPA: 2.5 of a maximum 4.0

Credits Earned: 130 Semester hours

Major: Sociology







Donald Davis Department Of The Army


703-***-**** Indicates professional reference

Additional Information:

United States Air Force Personnel Specialist Course, 30hours, completed 1985. United States Air Force Officer Training School Personnel Secret Security Clearance

Air Force Commendation Medal, Armed Forces Expeditionary Medal, Performance Award Jun 2003, Special Act Award Sep 2003, Special Act Award Sep 1997.

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