GEORGE STATON Jr.
Cinnaminson NJ 08077
ac4b5m@r.postjobfree.com
OBJECTIVE An Information Technology Management position.
PROFILE An experienced professional with extensive management and operations expertise in the information technology industry. Combines an analytical approach with organizational awareness, thoroughness and interpersonal skills to identify requirements, develop solutions and coordinate support across all levels to achieve results.
Strengths include: Leadership, Organization Development, Technical Expertise, Customer/Staff Relations, Relationship Management, Training and Motivation
EXPERIENCE
Independent Contractor
Focused on Small & Medium Size Business
Examples of engagements
Heating and Air Conditioning Company
Deployed new operating system on office workstations
Upgraded office network including WiFi
Documented training and support procedures
Real Estate Management Company
Upgraded office workstations
Evaluated Data communications environment
Review policy and procedures
Party Rental Supply Company
Installed IT infrastructure in new warehouse
Including; Workstations, Scanning devices, Data Communication
Typical Assignments
•Infrastructure evaluation
•Support Procedure & Process evaluation
•Short term project management
•Disaster Recovery readiness evaluation
North America Service & Delivery Manager, JLT re June 2015 – April 2016
Accountable for the oversight of the supplier’s and in house delivery of IT infrastructure services, ensuring that service levels are maintained and continually improved, providing oversight that ensures problems with the “day to day” delivery of services are minimized as well as providing a seamless entry point for all IT infrastructure services to the user community and “Line of Business” application owners
Responsibilities:
Manage day-to day relationship with Supplier
Conduct regular service reviews; manage and audit Supplier performance and productivity relative to Service Levels
Establish metric/performance reporting; track Supplier performance and ensure business viability of service levels
Define and implement service level reporting to clients
Manage Line-of-Business relationships to Supplier
Manage Line-of-Business demand
Monitor user satisfaction and provide remediation
Reconcile projected resource baseline with actual utilization
Perform capacity and demand planning with Supplier and PMO – Forecast customer demand for all in-scope and new services.
Coordinate services, projects, and plans within Business Units to ensure priorities are addressed appropriately
Review and monitor Supplier incident, request, problem and change management process and escalation procedures
As operational problems occur, review recovery and permanent fix plans
Provide early warning to the Lines-of-Business regarding degrading or missed service levels
Professional Achievements
Migrated 20+ sites to Managed services model
Defined and implemented new organization structure
Defined and implemented ITIL based services
Implement Management reporting
Managed implementation of Video Conferencing environment
Performed Disaster recovery drill & documentation
Global Data Center Manager, Towers Watson 2010 to June 2015
Accountable for the oversight of the supplier’s and in house delivery of IT infrastructure services for the Data Center environment, and Office servers and, ensuring that service levels are maintained and continually improved, providing oversight that ensures problems with the “day to day” delivery of services are minimized as well as providing a seamless entry point for all Data Center services to the user community and “Line of Business” application owners
Professional Achievements
Consolidation of 9 Data Centers two Data Centers in North America
Built out two new Data Centers
Successfully Support Data Center Build out for BAU projects (some examples)
oCall Center
oConnectivity to Facility hosting Financial and HR application
oNew Internet and Intranet sites
oDeployment of new Active Directory Domain
oMultiple LOB environments upgrades or new deployments
VMware Upgrade
Patching Process standardized and implemented
Oversaw the successful competition of Disaster Recovery drills for “Line of Business” applications and the supporting infrastructure hosted in new Data Centers
Supported the Integration of multiple companies acquired by Towers Watson
Successfully managed operating expenses to budget and / or forecast
Oversee over 3,400 operating system installs and over 3.5 petabytes of SAN storage
For fiscal year 2014 reduced operating expenses by $120,000 yearly and realized a cost avoidance of $500,000. For fiscal 2015 (to date) reduced operating expenses by $750,000.
Director, Information Technology Services, Towers Watson Philadelphia, PA 2005 to 2010 (formerly Towers Perrin)
Accountable for the oversight of the supplier’s delivery of ITO infrastructure services for data centers servers, network, voice, mainframe, helpdesk and desktop support services.
Professional Achievements
Consolidation of multiple Data Centers Globally to two Data Centers in North America and two Data Centers in EMEA
Implementation of new Global Wide Area Network
Elimination of Token Ring infrastructure
Migration to Windows Operating System from Novell Operating system
Creation on Global Help Desk; including Knowledge Management Database, Process and Procedures
Consistently achieves or exceeds availability targets
Implemented an environment to consolidate multiple “Line of Business” applications to reduce cost and provide a high availability environment
Refreshed the entire firms personal computer environment on a regular scheduled timeframe
Oversaw the successful competition of Disaster Recovery drills for all “Line of Business” applications and the supporting infrastructure
Supported the Integration of multiple companies acquired by Towers Perrin
Successfully managed operating expenses to budget and / or forecast
Director, Data Centers and Disaster Recovery, American Express Phoenix, AZ 2004 to 2005
Accountable for implementation and operational support, day-to-day (24-hour day/7-week) maintenance of all Telecommunications Networking services in the Data Center and campus locations in Phoenix and Salt Lake City. Manage the relationship with AT&T telecommunication network management personnel to ensure delivery of quality services which meet and exceed the customer capability targets. Direct a technical staff, having responsibility to provide second and third level telecommunication services in partnership with AT&T and IBM support services.
Professional Achievements
Rosenbluth International Integration
Implemented Ultra Available Network Metro Ring (Sonet)
Member of Financial Advisors spin off team (infrastructure)
Member of the Disaster Recovery Leadership team
Active participant in projects involving business technology groups integration
Increased employee satisfaction (based on results of annual employee survey)
.
Director, Global Systems Operations, American Express Philadelphia, PA 1998 to 2004 (formerly Rosenbluth International)
Assistant Vice President/LAN Manager, Commerce Bank, 1994-1998.
LAN Analyst, Midlantic National Bank, Pennsauken, NJ, 1990-1994.
Lead Engineer, Landress Computer Centers, Cinnaminson, NJ, 1989-1990.
Field Service Engineer, ADP Systems, West Chester, PA, 1987-1988.
Field Service Engineer, Hetra Computers and Communications, Inc.,
Sebastian, FL, 1983-1987.
EDUCATION Digital Systems/Electronic Circuitry, DeVry Technical Institute,
Woodbridge, NJ, 1982.