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Service Information Technology

Location:
Cinnaminson, New Jersey, 08077, United States
Salary:
$70,000
Posted:
February 04, 2018

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Resume:

GEORGE STATON Jr.

*** ***** ******* **.

Cinnaminson NJ 08077

856-***-****

ac4b5m@r.postjobfree.com

OBJECTIVE An Information Technology Management position.

PROFILE An experienced professional with extensive management and operations expertise in the information technology industry. Combines an analytical approach with organizational awareness, thoroughness and interpersonal skills to identify requirements, develop solutions and coordinate support across all levels to achieve results.

Strengths include: Leadership, Organization Development, Technical Expertise, Customer/Staff Relations, Relationship Management, Training and Motivation

EXPERIENCE

Independent Contractor

Focused on Small & Medium Size Business

Examples of engagements

Heating and Air Conditioning Company

Deployed new operating system on office workstations

Upgraded office network including WiFi

Documented training and support procedures

Real Estate Management Company

Upgraded office workstations

Evaluated Data communications environment

Review policy and procedures

Party Rental Supply Company

Installed IT infrastructure in new warehouse

Including; Workstations, Scanning devices, Data Communication

Typical Assignments

•Infrastructure evaluation

•Support Procedure & Process evaluation

•Short term project management

•Disaster Recovery readiness evaluation

North America Service & Delivery Manager, JLT re June 2015 – April 2016

Accountable for the oversight of the supplier’s and in house delivery of IT infrastructure services, ensuring that service levels are maintained and continually improved, providing oversight that ensures problems with the “day to day” delivery of services are minimized as well as providing a seamless entry point for all IT infrastructure services to the user community and “Line of Business” application owners

Responsibilities:

Manage day-to day relationship with Supplier

Conduct regular service reviews; manage and audit Supplier performance and productivity relative to Service Levels

Establish metric/performance reporting; track Supplier performance and ensure business viability of service levels

Define and implement service level reporting to clients

Manage Line-of-Business relationships to Supplier

Manage Line-of-Business demand

Monitor user satisfaction and provide remediation

Reconcile projected resource baseline with actual utilization

Perform capacity and demand planning with Supplier and PMO – Forecast customer demand for all in-scope and new services.

Coordinate services, projects, and plans within Business Units to ensure priorities are addressed appropriately

Review and monitor Supplier incident, request, problem and change management process and escalation procedures

As operational problems occur, review recovery and permanent fix plans

Provide early warning to the Lines-of-Business regarding degrading or missed service levels

Professional Achievements

Migrated 20+ sites to Managed services model

Defined and implemented new organization structure

Defined and implemented ITIL based services

Implement Management reporting

Managed implementation of Video Conferencing environment

Performed Disaster recovery drill & documentation

Global Data Center Manager, Towers Watson 2010 to June 2015

Accountable for the oversight of the supplier’s and in house delivery of IT infrastructure services for the Data Center environment, and Office servers and, ensuring that service levels are maintained and continually improved, providing oversight that ensures problems with the “day to day” delivery of services are minimized as well as providing a seamless entry point for all Data Center services to the user community and “Line of Business” application owners

Professional Achievements

Consolidation of 9 Data Centers two Data Centers in North America

Built out two new Data Centers

Successfully Support Data Center Build out for BAU projects (some examples)

oCall Center

oConnectivity to Facility hosting Financial and HR application

oNew Internet and Intranet sites

oDeployment of new Active Directory Domain

oMultiple LOB environments upgrades or new deployments

VMware Upgrade

Patching Process standardized and implemented

Oversaw the successful competition of Disaster Recovery drills for “Line of Business” applications and the supporting infrastructure hosted in new Data Centers

Supported the Integration of multiple companies acquired by Towers Watson

Successfully managed operating expenses to budget and / or forecast

Oversee over 3,400 operating system installs and over 3.5 petabytes of SAN storage

For fiscal year 2014 reduced operating expenses by $120,000 yearly and realized a cost avoidance of $500,000. For fiscal 2015 (to date) reduced operating expenses by $750,000.

Director, Information Technology Services, Towers Watson Philadelphia, PA 2005 to 2010 (formerly Towers Perrin)

Accountable for the oversight of the supplier’s delivery of ITO infrastructure services for data centers servers, network, voice, mainframe, helpdesk and desktop support services.

Professional Achievements

Consolidation of multiple Data Centers Globally to two Data Centers in North America and two Data Centers in EMEA

Implementation of new Global Wide Area Network

Elimination of Token Ring infrastructure

Migration to Windows Operating System from Novell Operating system

Creation on Global Help Desk; including Knowledge Management Database, Process and Procedures

Consistently achieves or exceeds availability targets

Implemented an environment to consolidate multiple “Line of Business” applications to reduce cost and provide a high availability environment

Refreshed the entire firms personal computer environment on a regular scheduled timeframe

Oversaw the successful competition of Disaster Recovery drills for all “Line of Business” applications and the supporting infrastructure

Supported the Integration of multiple companies acquired by Towers Perrin

Successfully managed operating expenses to budget and / or forecast

Director, Data Centers and Disaster Recovery, American Express Phoenix, AZ 2004 to 2005

Accountable for implementation and operational support, day-to-day (24-hour day/7-week) maintenance of all Telecommunications Networking services in the Data Center and campus locations in Phoenix and Salt Lake City. Manage the relationship with AT&T telecommunication network management personnel to ensure delivery of quality services which meet and exceed the customer capability targets. Direct a technical staff, having responsibility to provide second and third level telecommunication services in partnership with AT&T and IBM support services.

Professional Achievements

Rosenbluth International Integration

Implemented Ultra Available Network Metro Ring (Sonet)

Member of Financial Advisors spin off team (infrastructure)

Member of the Disaster Recovery Leadership team

Active participant in projects involving business technology groups integration

Increased employee satisfaction (based on results of annual employee survey)

.

Director, Global Systems Operations, American Express Philadelphia, PA 1998 to 2004 (formerly Rosenbluth International)

Assistant Vice President/LAN Manager, Commerce Bank, 1994-1998.

LAN Analyst, Midlantic National Bank, Pennsauken, NJ, 1990-1994.

Lead Engineer, Landress Computer Centers, Cinnaminson, NJ, 1989-1990.

Field Service Engineer, ADP Systems, West Chester, PA, 1987-1988.

Field Service Engineer, Hetra Computers and Communications, Inc.,

Sebastian, FL, 1983-1987.

EDUCATION Digital Systems/Electronic Circuitry, DeVry Technical Institute,

Woodbridge, NJ, 1982.



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