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Manager Customer Service

United States
February 04, 2018

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To obtain a position in a professional environment where my education and skills can be utilized appropriately.

Development and

implementation of a plan of

care/treatment plan

Maintained professional and

therapeutic relationships with

interdisciplinary teams to achieve

program goals

11/2014 to 01/2016 Customer Service/Hospitality Representative, Temporary Esquire Staffing, Incorporated - Chicago, Illinois Addressed questions and concerns from the general public. Gathered and analyzed data on community needs and interests. Solicited contributions and participation from local businesses to promote and improve community events and activities. Followed instructions from and reported to assignment Supervisors to provide appropriate customer services to clients (Convention settings for Housing and Condominium Association and Affiliates, American Dental Association; various proctoring settings: Law examinations, City of Chicago examinations; and other community-based events).

09/2008 to 11/2008 Disability Claims Adjudicator Trainee Bureau of Disability Determination Services - Springfield, Illinois Trained in the policies and procedures of legal and medical aspects of making decisions regarding disabilities (as well as, data entry aspects). Tested on various content area and scored average or above average on quizzes and tests. 03/2007 to 07/2007 Reader/Scorer

Measurement Incorporated - Aurora, Illinois

Responsible for reading and scoring standardized tests in science, mathematics and other content (after, preparation brief for each specific batch). Submitted appropriate requested documentation.

01/2006 to 08/2008 Certified Substitute Teacher (Illinois) Chicago Charter Schools (K-12) - Chicago, Illinois Provided assignments and monitored students in various subjects in instructors' absence. Certification is for all content areas. Managed classrooms of 10 to 30 students during the absence of assigned teachers. Encouraged students to persevere with challenging tasks. Took appropriate disciplinary measures when students misbehaved. Accepted coaching from fellow teachers and administrators and immediately incorporated feedback. Provided appropriate requested feedback to Supervisor.

06/2001 to 08/2005 Secretarial Temporary Worker

Kelly Services - Chicago, Illinois

Assignments utilized organizational, data entry, telemarketing, legal copying (for ENRON legal case), clerical land other general office work skills. 01/2000 to 06/2000 Case Manager III

Community Counseling Centers of Chicago (C4) - Chicago, Illinois Provided to chronically mentally ill, on Chicago's North Shore - intakes, assessments, support, monitoring and ongoing contact with familial and community supports - services to ensure stability in the community. Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services. Provided appropriate feedback to supervisory and other appropriate staff. All contact with (and, related to clients), documented. 08/1994 to 11/1998 Case Manager I to III

Metropolitan Family Services - Chicago, Illinois

Case Management - assessment and intakes, support, linkage, referral, and monitoring - to clients. Maintained ongoing contact with familial and community EDUCATION AND TRAINING


supports (nonprofits, public services, private businesses and other resources). The positions held, within various programs, include:

Case Manager III, Child Abuse Prevention Services, From Day One (Program of Healthy Families America), 1997-1998

Case Manager II - III, Community Integrated Living Arrangement (CILA), 1996-1998

Case Manager II - III, South Chicago Adult Mental Health (AMH)/Emergency Psychiatric Services, 1995-1997

Case Manager I-II, Central West Case Management Unit, 1994-1995 08/1992 to 04/1994 Mental Health Worker/Psychiatric Technician Chicago Osteopathic Hospital - Chicago, Illinois

Assisted in the care of adult and child psychiatric inpatients. Provided group and individual counseling to patients. Ensured patients completed various activities of daily living. Charted and completed appropriate paperwork. Provided pertinent information when reporting for oncoming shift(s). Ongoing documentation and feedback with Nursing Staff and Psychiatrists - to ensure effective strategies.

08/1991 to 04/1992 Medical Technologist

Veterans Administration - Chicago, Illinois

Trained in, and conducted various blood compatibility, complete blood counts and other hematological testing. In blood bank and hematological laboratories, responsible for conducting various tests, quality control measures (updating, logs) and completing various documentation and statistical reports. 08/1989 to 05/1991 Tutor

Langston University - Langston, Illinois

Tutored various Sciences - Physical, Chemical and Biological. Provided assistance in other Liberal Arts courses - as, Mathematics, English, Literature and other required coursework. Scheduled tutoring times and places. Provided appropriate feedback to the Supervisor.

Master of Public Administration

South University Online - Savannah, Georgia, USA

2017, 2012

Master of Nonprofit Management

Adler's Online University - Chicago, Illinois, USA 2016

Master of Secondary Education (Biological Sciences) Saint Xavier University - Chicago, Illinois, USA


Child Development and Statistics

Harold Washington College - Chicago, Illinois, USA Spring 2002, Summer 2001

Transfer hours in Genetics

Oklahoma City Community College - Oklahoma City, Oklahoma, USA Spring 1991

Bachelor of Science in Biological Sciences (cum laude) Langston University - Langston, Oklahoma, USA

Matriculated May 11, 1991 (1987-1991)

2016-2017, 2012, 2005, 2004 Travelled to Greece and Israel 2015 Volunteered at over-night homeless shelter

June 2015 Helped host and collect donations for fundraiser for 18th Street Community Development Organization Board of Directors in Chicago, IL May 2015 Helped host Housing Convention in Rosemont, IL December 2014 Proctored Fireman, Police and Emergency Medical Technician examinations, administered by the City of Chicago 2009-2012 volunteered at homeless breakfast program (assisted with meal prep/serving)

2009 Recognized by Madison Who's Who

03/2008 Recognized for poetry, submitted to (official website of International Library of Poetry)

2007, 2006, 2005 Nominated and listed in Who's Who in Poetry Internationally Honors in Undergraduate:

Beta Kappa Chi National Honor Scientific Society (Re-charter Member) Scholars' Club (President, Publicity Chairperson)

National Dean's List

Langston University Dean's List

Outstanding Students in American Colleges and Universities

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